AINSWORTH & CO

One of the best ac repair jobs I've ever had done. I would most definitely recommend them.

It went very good. Mr. Logan Hebert was mannered in the most professional way. He worked with a sense of urgency, but at the same time was precise about the work performed. I would definitely recommend him for anyone that asks, hands down!! Thank you for your services. My conditioning is better than ever before

The work and the salesman were great but some issues with the install crew. They left numerous screws in the drain pan. Scuffed up the wall pretty good upstairs. When they were connecting the drain line to a plumbing vent they pushed it up through the roof which cause the flashing and shingles to raise up. After they left I went upstairs and noticed my vaccum cleaner’s cord was unraveled. While rolling up the cord I noticed that there was drywall dust on the attachments and in the canister. They used my Dyson vaccum as a shop vac and did not bother to ask or tell me, I was in the garage the entire time and would of let them use my shop vac if they asked. Just because you see something there does not entitle you to use it. Everything that I have listed I had to find out on my own, nothing was ever mentioned to me.

Called and they sent someone out within the hour. Turned out to be a capacitor. Fixed it in less than 30 minutes and house was cool in an hour. No problems thus far and it's been over a month. All is well. Price was a little much for a small piece of equipment but I was fine because we were not hot!

The crew was very professional and worked diligently all day and finished by 5 p.m. Noticed a big difference in the quality of the air within minutes. They stayed with me to help with setting the new thermostat on my phone and made sure I understood how it operated.

Good. They came to my house on a very late notice.

I called Ainsworth in the morning and by noon they were there and had the work completed within 30 minutes, they are very professional, prompt, and punctual. It was a great experience and a great pleasure dealing with Ainsworth

The technicians were very knowledgable and professional. I was given a 30 minute window instead of a 4 hour window for their time of arrival. They arrived on time and finished ahead of schedule. Also, the price was less than quoted because they finished ahead of schedule, exhibiting to me their honesty. I had agreed to the quote they could have charged me accordingly. Very pleasant experience.

Checkups are fine but during the spring checkup they found a leak in my ac system. Since the system was 11 years old the tech recommended a complete replacement including the ducts. I didn't think I could afford a complete replacement and also wasn"t sure that a 11 year old unit was beyond repair. I asked for an estimate for the replacement and also an estimate on the repair. A sales man came out and looked in the attic and said he would get back with an estimate. When I didn't hear form them I called the office and was told that someone would get back with me and no one did. This fall at he checkup I once again asked the repair tech if someone could give me an estimate on replacing the evaporator coil and he said he would tell the office. That was two weeks ago and I haven't heard from anyone. I can only assume that they aren't interested in doing my repair work. I am looking for another AC company to give me some estimates. Kinda disappointing since I have been using Ainsworth to do the annual checkups for several years.

Technician was on time, friendly and knowledgeable. Excellent job cleaning the system.

The system was worth $32000. We have been using them for years. When they came out this past fall, he basically condemned our heating system because he found holes in the side of the furnace which could have given us Carbon monoxide poisoning. I have been using them for eight years in them coming out every fall and spring to do that. We knew we needed a new system and he let us know that it was going down for the last couple of years. We had a really, really bad builder that is out of business now and we knew he had installed a faulty air conditioning system in our house. I have never had a problem with anyone that has come out and more than one person has come out. I have worked with almost all of them in the company, because it is a small company and they all have been professional. When we had our new system installed, five or six men came out. One of the things that really impressed me was that when they did the first system, one day after the inspector from the company came out and inspected the system to make sure everything was okay. He checked if I had any questions about the new system and if I knew how to use the control board. He explained everything really well. What impressed me the most was that they came out the next day to make sure everything was properly installed and was okay. The price was competitive and quality was excellent. They were really good. It is an excellent company.

AINSWORTH & CO are really good. They also replaced my whole air conditioning system last summer. They also replaced our heater the year before that. They come out bi-annually to check and tune-up our heat and air conditioner. They're always prompt and on time and always good. There were a few things that were messy, but it's a difficult place to work.

After having two AC installers subcontracted by Harris County Disaster Recover with questionable certifications earlier in the year it was discovered that one on the AC units they installed not cooling properly. It had two freon leaks, and two silver solder joints were leaking freon and oil. The AC technician discovered the leaks, one was under the insulation and not readily visable as we watched. He isolated the freon and repaired the leaks, pressure tested the system and it checked ok with electronic leak detector. AC unit was restored to proper cooling and I would recommend Ainsworth for their good service.

I live in Wisconsin and my elderly mother and sister live in Texas. I have a separate Angie?s List account for them. Below is my mother?s explanation (in her own words) of her recent experience with a local Baytown, Texas business. I must say that she is always very reluctant to give negative reviews ? she only wants to say nice things. This situation really had an impact on her. My husband and children and I moved to Baytown, Texas in 1972. Ainsworth & Co. Air Conditioning and Heating was highly recommended to us by some of our neighbors. We were always pleased with the service from Ainsworth! In 2009 I moved up to Wisconsin to live by my son and his wife. (My husband was deceased.) In 2010 I moved back to Baytown. I renewed service with Ainsworth. Everything was going well. The end of June 2013 I noticed a leaking from my attic (A/C unit is in the attic) outside my bedroom window. I had never observed this before! I called Ainsworth and explained to the man who answered the phone about the leaking. He assured me that there was nothing to worry about. He also said that due to the high humidity this was perfectly normal. I took his word for it. I went to a family reunion in Ohio July 4th -7th. When I returned to Baytown I was horrified to see a huge pile of the ceiling which had fallen on my bedroom floor (from the attic where the A/C is). I called Ainsworth & Co. again and told the lady who answered what had happened while I was in Ohio. I also told her about my calling prior to my trip. I told the lady at Ainsworth that I had asked my next door neighbor to go up in the attic and check out the situation. He told me that the drip pan was overflowing and there was a lot slime in the drip pan. I have always had a spring and fall checkup. I had had the spring check up on 4/15/13. I told the lady at Ainsworth what the man at Ainsworth had told me when I first noticed the water dripping from the attic. This lady told me that this problem is not unusual due to the humidity. I have lived in Texas for 50 years and I have never had this problem! I was very devastated and hurt!! I never received an apology from Ainsworth, much less an offer to help with the cost of repairing the ceiling!

I just bought my new house and moved in a week ago and discovered that the A/C was not working. I called the home warranty company who set up an appt. for their contracted A/C company (RLC) to come out in two days. We said okay since it was not quite unbearable hot a few days ago. Anyway, the tech from RLC showed up at 4 pm on Monday and explained that the coils were frozen solid and that they needed a good 6 hours to melt before he could diagnose the problem. He said that there were no appts. available the next day and that they would come back on Wednesday. I asked if they could at least provide maybe a portable A/C unit or even a box fan and he replied, no. We sucked it up and waited until Wednesday (meanwhile, the temps had gotten into the 90s by now). Another tech showed up at 1:30 pm and was as rude as you can imagine. He would never make eye contact with me and kept going between texting on his phone and having a halfway coherent conversation with me about the issues that he found. He kept mumbling about an evaporator coil that may have a leak but his company would have to charge $800 but if it were still under warranty then I would need to get the coil and then maybe they could come back at some point in time to replace it. I asked again if they could provide me with ANY relief in the form of a fan or portable unit until the part came in and he looked at me like I asked him for a million dollars! He told me that there was nothing more he could do and to sign his paperwork and wait for a call back from the warranty company (Old Republic...which is a whole other Angie's List negative review that I need to make!). So Old Republic called me and said that the parts are still under warranty and that I needed to call Lennox to get the parts and that I should also get them to cover the labor and the case was closed in their eyes. Way to go, Old Republic!!! I called Lennox and was told that they only send parts to authorized dealers and installers, not just any one. I then went to look at my air handler in the attic and noticed a sticker from Ainsworth & Co and decided to give them a call. I explained the whole story and the lovely lady on the other end basically told me that the previous home owner had an extended warranty and that they could come out the same day and take care of me! Wouldn't you know it, Tracy showed up 20 minutes later and had the cool air blowing 20 minutes later. He basically patched the issue temporarily (a good 2 weeks worth of cool air) until they could get the new evaporator coil in and then they would come back to finish the job. Talk about fantastic customer service. I even went ahead and signed up for their annual maintenance plan. So glad the previous owners used this gem of a company to install their new system!!!

The company did an outstanding job. I would use them in the future.

Scheduling was painless. Technician showed up on time, and in uniform. He was very friendly and polite. Service was performed in about 30 minutes.

Patrick replaced the motor and made two other minor repairs. He is very knowledgeable and through. Now my 29 year old AC system is running like new.

Our interaction with them went fine. They were our second choice, but we went with someone else. They were a little pricey than what we wanted to go with. They were great.

Great service and the repair man was very knowledgeable NO GUESS WORK!!!.Had a problem with the condenser fan motor and although it had been recently replaced by myself, it was still defective. The tech had a replacement on his truck and had my a/c going in less than two hours start to finish. A little pricey but well worth it. I called at about ten after five on a Friday and had to pay a $100.00 fee that did not go towards repairs but I would still would highly recommend them to anyone and I will use them again!!!

When I called to schedule the appointment they were friendly. In addition to the annual maintenance our unit needed a part replaced. They didn't have the part with them. They went back to the shop and returned with the part to replace the part the same day. Our A/C unit is running better than ever.

Both the person I spoke with to setup an appointment and the service technician that generated the proposal were very polite and knowledgeable. This system was not my eventual replacement system of choice, but was high on the list because I felt the service technician was honest and knew the HVAC subject matter very well.

Danny was in and out in about 30-45 minutes. He is very thorough and not only takes care of the attic unit, but goes outside and checks the outside unit as well.

Our air conditioner suddenly stopped blowing cold late one evening. We called Ainsworth the next morning. We hadn't used them before, but according to the sticker on the side of the unit they were the ones who installed it (for the previous homeowner). They promised to come out that afternoon, and I got a phone call from them about 15 minutes before the technician arrived letting me know he was on his way. The technician, Chuck, was extremely friendly and professional. He diagnosed the problem quickly and replaced the capacitor right on the spot with a new one from his van. The service call was $89, almost twice as much as I was quoted by another local company. This was not a "cheap" service call, but I did get excellent service and I would definitely call Ainsworth again.

The office called the morning of our appointment to say that the repairman was running a few minutes late on his previous job but would be on his way soon. I think he arrived just 20 minutes past our appointment time. He looked at our system and determined that due to the age of our A/C, it would cost more to repair than to continue to have the freon topped off once a year. My husband, who knows about these things, said the repairman was very knowledgeable and professional. He took the side of the unit off and found and showed my husband the leak. We decided to go ahead and just have the freon topped off. We really appreciated that the repairman didn't try to rip us off with a repair that wasn't necessary! When we replace our A/C and furnace in a few years, we'll most likely call Ainsworth.