BASTROP COMPUTERS

Family business I guess. The owner has his son on the phone. Talk to him for over a week and never got a straight answer until Friday. Couldn't give a straight answer. Kept me hanging for 5 business days. I had to do all the phone calls. At least they answered my calls but they did not return the calls they promised nor did they make an appointment then keep it. Matter of fact, the service guy they sent out (thought he was a subcontractor because he never announced himself as the Owner) made a couple critical errors. The day he arrived to do the install after he was there 4 Business days earlier, he arrived and walked out of his shop with the wrong router, even went through the whole set up process of installing it before he realized that he had been given the wrong one. I was the one who had to read the box and point it out. Lost my confidence in him, but still at that time I did not know he was the owner. I kept waiting to get a confirm on a return visit with the right equipment. Thought I'd talk to the owner. That's when I found out that his son had been taking my calls and he was the one avoiding me. Guess he was embarrassed. I finally got frustrated and had a long conversation still maintaining a understanding and businesslike attitude. asked for specific answers I asked for specific times to be confirmed I asked for a solution. Turned out I was just going to have to wait for a return phone call from Daniel, the owner. It never came! This was a week long drama. If I had known they didn't have that equipment on hand I could've purchased it myself and he still could've installed it for me and we could've been both happy. But again the company did not return my call or try to set something up. It was now 5 o'clock on Friday and I just gave up. I went off to Best Buy in Bastrop and I bought a router that was powerful and had capabilities to travel long distance without losing signal. I installed it myself. So why would anybody call Bastrop computers if they don't complete the job? Or they don't communicate with you? Or they don't do the job? Why are they on Angie's list if they can't perform? Oh they didn't charge me. The job was incomplete. I wonder if they didn't come back because they thought they were going to lose money on this small job. That's pretty poor reason for leaving me hanging.

unknown

Accurate quotes, and they spend all the time with you that you need to answer all your questions. Very helpful, and customer friendly.

They do excellent work. They are the only ones that I would recommend. Their costs are very reasonable. They are very helpful. I have bought rebuilt computers from them as well and they are excellent. Their service is excellent. They are very quick.