First they were called out by our renters, then came out and agreed there was a problem with the AC. So they schedule another appointment to come back to fix the problem 4 days later. They show up as scheduled and fixed it, got it running. The AC freezes up and they must come out again and decide it is a capacitor (sp) . They then have to come back yet another day to replace that part. I just thought they were not prepared to make a service call and I felt it was unprofessional.
Description of Work: AC repair
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$500
Matt K.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
I purchased the annual service agreement with Bastrop Air for years. For my money, I got 2 checkups per year and priority service. That priority service came in handy one summer when my compressor blew up. I lost the AC at around 10:00 in the morning, and I had AC again by bed time. Every one of the workers I dealt with over the years was professional and friendly. I live in Pflugerville now, but I would recommend Bastrop Air to anyone in their service area.
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Service Categories
Heating and Air Conditioning,
Mortgage Companies
FAQ
BASTROP AIR CONDITIONING & HTG is currently rated 3.5 overall out of 5.
No, BASTROP AIR CONDITIONING & HTG does not offer free project estimates.
No, BASTROP AIR CONDITIONING & HTG does not offer eco-friendly accreditations.
No, BASTROP AIR CONDITIONING & HTG does not offer a senior discount.
No, BASTROP AIR CONDITIONING & HTG does not offer emergency services.
No, BASTROP AIR CONDITIONING & HTG does not offer warranties.