Airwise Heating & Air Conditioning

They did fix the issue and made it right.

The technician came out take a look at my AC couldn't figure out what the problem was and decided I needed a replacement they replaced a Lennox air handling unit with a Carrier air handler unit they charge me $580 300 and $30 was 4/8 pounds of freon $220 was for a float switch which he did not prime or glue to my system and they refused to return my money when I called and asked them about it they told me that it was not their responsibility then I found out when they welded my copper tubing back together they figured out that my copper tubing was too small for my suction and nobody from airwise bothered to inform me of this at all they're the only company that has seen my copper tubing after 7 days I had to replace the entire inside outside unit and it was all discovered then that maybe some of this could have been avoided from the first visit two and a half weeks prior and before they removed my air handler unit to begin with

unknown

I called American Home Shield - will be filing a complaint against them too - because my a/c fan would not come on. Technician came out here and I could tell he found the problem, because I watched him closely and I do have some experience with home remodeling. I think it was probably a capacitor. Anyway, he began with this spiel about how he would have to remove the coil and clean it and then that would cost $150.00 for replacement Freon not paid by insurance. He further began to try and talk me into buying a whole new a/c system. This company has no integrity. They thought they could take advantage of an older female, and there are no telling how many they have ripped off. Fortunately, I have some experience in these matters and no better.

I called AHS on 6/19/14 to place a service request for my AC unit and told them the upstairs was not cooling properly. I wanted both units looked at to make sure they were both running properly. When the Airwise Tech arrived on 6/20/14 he said he would only look at the one unit. He stated he only had a work order for the one unit. Obviously he didn't check it very thoroughly. I was never told not to run the unit(s) on 6/20/14 when the Tech was originally at my home. The Tech was there for 5-10 min total. He looked at the inside unit, looked at the outside unit, said a fan was going out, he would need to order one and it would be 2-3 days. I never heard back from Airwise until 7/5, after I called AHS on 7/4 to report the unit was leaking and had caused water damage to my ceiling. Airwise was in no rush to get to my home, had no one that could come out until 7/7/14 and told me I shouldn't have been running the unit. No one told me not to run it and how are you ok with telling a customer they can not run their AC at the end of June in Texas, for over 2 weeks. That would be a major health violation. The unit that Airwise and quot;looked atand quot; on 6/20 started leaking on 7/4/14. When I saw water dripping from my kitchen ceiling downstairs on 7/4/14, I immediately went upstairs, opened the closet, pulled the filter out of the upstairs unit (the unit that Airwise looked at on 6/20/14) and saw where the water was leaking from the unit. I took the vent off underneath the unit to get better access. After getting the water up with my wet vac, I placed pans underneath the leaking unit as not to cause further damage to my ceiling downstairs. Once I got the water up and placed the pans underneath the unit the ceiling downstairs stopped dripping water and the wood directly underneath the unit dried up. Airwise is trying to say that the leak that caused the ceiling damage was the other unit which is completely false. I can’t get underneath that unit, nothing around it was wet and the ceiling stopped leaking as soon as I got the water up underneath the unit they looked at on 6/20/14. There was no leak or damage to my kitchen ceiling prior to 7/4/14. I called AHS back on 7/4/14 to report the leaking issue and told them the service had not been completed from their first visit on 6/20/14 Since it was a Holiday I didn't receive a call back from Airwise until the afternoon of 7/5/14. No one seemed too concerned that it had been two weeks since they had been out there to replace a fan and that I had water dripping in my kitchen. They didn't come back out until Monday 7/7/14. AHS has records, recordings and notes from my calls to them on 6/19/14, 7/4/14, 7/5/14 and 7/7/14. There are no records or recordings of me mentioning any water damage to my ceiling on my initial call on 6/19 because there was none at that time. I received a call today from a man with Airwise. He said “I’m calling because you said in one of your letters to the BBB that you haven’t received a call from anyone at Airewise so, I’m calling. I said “Ok’. He then kind of laughed and said “we’re not paying the damage to your home. We have recordings of you and we are not responsible for your damage.” I told him ok, I would like to hear the recordings. He then said “I guess we will have to settle this in court. Either you can try to sue us or we will sue you. I would rather give my lawyer $5000.00 than pay any damage to your home with your antics i trying to get someone to pay for your damage for free.” I told him that and quot;they were a piece of workand quot; and he hung up on me. He was condescending and had a sarcastic tone with me from the moment I answered the phone. It’s not about the money and trying to get something for free. I can afford to pay for the damage myself but they cause this issue. If it was about me trying to get something for free I would have refused to pay the $150 service fee's. I want them to pay to have my ceiling repaired, period! This is their mistake, not mine. It’s the principle. It's about being an ethical and reputable Company. They need to fix their mistake. The man that contacted me today is very unprofessional. Airwise is a very unprofessional and unethical company in my book. Proceed with extreme caution if you use this company. Regards, Susan Dagnan

unknown

It went real well. They determined that the air conditioner had gone out and they were able to get back to me within two or three days. They were very professional and did an outstanding job. It is cooling very well now.

There were 3 dissatisfying incidents that have caused me to write this review on Airwise. 1) When my AC unit was to initially be installed, after taking off work and waiting all day, this company called and wanted to reschedule, which was not acceptable. 2) I had a maintenance check scheduled, and the technician shut down the system to make the inspection and couldn't get it running again for several hours! He had to call for assistance. Our thermostat is highly sophisticated and not just anyone can work on it. Airwise installed this unit without sufficiently trained people who knew how to work on it. This was a new system that was installed less than a year ago. 3) The most recent incident on 7/20 - 7/22, was a result of a power outage; we were without air for 3 days while Airwise tried to get it running again. They did not arrive during the specified timeframe. They were very disorganized and didn't communicate very well. They had no sense of urgency, and when told they needed a specific part, they showed up very late, without the part. And then after further diagnosing, decided they needed the part and had to leave again to get it. Turns out they cannot get parts on the weekend! Since this issue had to do with a power outage I asked what we should do to prevent it, and the technician just shrugged his shoulders. I'm very dissatisfied with their quality of work, lack of responsiveness and professionalism, and poor communications. Even from their scheduler. They managed to get my system working again on the last incident. Although this was warranty work, I was so dissatisfied, I called another company recommended by the manufacturer and will only use them in the future. I would NOT recommend them to anyone nor would I use them again. I give them a grade of and quot;Fand quot;.

Originally I was not happy but contacted the company and they made it right. Although I did lose a day off of work for the appointment, that I can never get back, they ended up doing the right thing so I remove my complaint and assume I just had bad luck that day.

I have an annual maintenance contract with Airwise. They do a good job and I have used them for many years.

Our A/C suddenly stopped cooling. After a few days of enduring the heat, I called Airwise. We have used Airwise in the past with great success. I called for service at 4:55pm on Thursday evening, April 5, 2013. I was scheduled for service for the very next day between 10am and 2pm. The service technician, Chuck, showed up at 12:30pm (clearly within the window promised). He diagnosed the problem within 5 minutes and completed the repair by 12:55pm. Chuck was here a total of 25 minutes and had my a/c running like a charm. GREAT JOB, CHUCK! I will definitely call Airwise for my future a/c and heating needs!

It seemed like a fair price for what we got.

They failed to repair it and we had to get another company to come to work on it. The work was done through homeowner's insurance. I wouldn't use them again.

AirWise took 2 days to schedule the repair, this was due to the very high temperatures in the area and thier availablity due to this. They called and gave me a 3 hour window for the repairman. They called the day before to remind us, then 30 minutes prior to the repairman's arrival to be sure we where home. Were polite customer service staff. The technician was also timely and a very nice and polite man. Once he fugured out the issue they had to have a second team come out to install the condensor. Again we had to wait 2 days to get on the schedule again but considering the high local temperatures in the area I did not feel that this was too long to wait. The second installation team again was also on time and very polite and completed their work at the home in about an hour. I would use them again even if it was not part of our home warranty program.

Our air conditioner unit shut down one evening after hours. I called early a.m. the next day and they sent out a technician within an hour. He tested the unit, replaced a capacitor and added 1 lb. of freon. He checked the attic unit to make sure everything was working properly. The technician was very knowledgeable and professional. My only issue was the cost, which I felt was a bit expensive. He did not provide a quote before doing the work, but under the circumstances, I would have paid the price due to the emergency. I would use them again, but would ask for a price quote.

Called in sevice order on Sunday, got a return call mid-day on Monday. Technician was out to the house on Wednesday morning. He can at the beginning of the appointment window we where given and the company called us 15 minutes before his arrival to let us know he was on the way. Very professional and nice gentleman. Took care of our AC unit - it needed freon. We will use this company again, it was a very nice experience.

They have been doing this for five years and we have been very pleased with them thus far.

They are a family company. They are a bunch of good ethical people. They do what good work and they do what they say. I have not used any other company since 1983, but I think that they prices are reasonable. I give them all A’s for their services. I plan to use them forever.

I like that they were courteous but they broke something while fixing the unit and I had to remind them about the part. I think they need to improve their customer service.

FEEL VERY COMFORTABLE AND CONFIDENT WITH THIS COMPANY. THEY ALWAYS DO A GOOD JOB AND ARE ON TIME. I WOULD CONTACT THEM DIRECTLY FOR A JOB SHOULD THERE BE A TIME WHEN THE SERVICE NEEDED IS NOT COVERED BY OUR HOME SHIELD.

THE WORKMEN, THE OFFICE STAFF AND THE OVERALL COMPANY WERE MOST PROFESSIONAL, HELPFUL AND EASY TO WORK WITH.

THE SERVICE TECHNICIAN WAS EXTREMELY PROFESSIONAL AND THOROUGH. HE SPENT QUITE A BIT OF TIME EXAMINING THE UNIT BOTH INSIDE, OUTSIDE, AND IN THE ATTIC. HE DIDN'T JUST TAKE THE FIRST SYMPTOM AND DIAGNOSE THE PROBLEM BUT RATHER TOOK THE EXTRA TIME TO CHECK INTO OTHER SCENARIOS. IN THE END, HE TOOK GREAT DEAL OF TIME TO EXPLAIN WHAT HE HAD DISCOVERED, AND WHAT IT WOULD TAKE TO FIX THE PROBLEM. I WAS VERY IMPRESSED WITH THE TIME AND WORKMANSHIP HE GAVE TO THE PROBLEM.