Viking Fence

Extremely unprofessional company. We were almost run over while we were walking by a company representative. When we told him he almost hit us, he verbally attacked us and cussed at us in front of an elderly customer he was providing a quote for. He then made extremely rude comments towards my wife and aggressively turned to walk towards her. I stepped in front to protect my wife and he assaulted me and tried to provoke me to retaliate and into a confrontation but I refused. Police were called and a report was made. We tried to speak to the company but the manager was condescending and told us that he had hired the representative and he had a clean record so that is all that mattered to him. We later spoke again and he stated that if we wanted to hire an attorney to hire one and then have them contact his company's attorney. He said the owner of the company would also call us but we never received a call, then later said he was only the messenger and the Owner would not be calling. WE chose not to pursue criminal charges against this companies representative even though I received a laceration that required medical attention. But we also figured this company would have the decency to take a stand against these kind of actions by its employees, If you look at the reviews you will notice that Viking's representatives have also almost ran over other people. Instead of condone violence by its employees. Not sure why they would tolerate such behavior as they stress they are a family friendly company. I would not recommend using them or allowing them to be near your loved ones out of safety and concern for how they act in public. Id figure any person including the owner of this company would do the same and defend their wife from being attacked in such a way.

Cliff notes: Absolutely do not trust this company with your hard earned money. Additional info: Not only did they not complete the project properly, they promised to fix it but then stopped communication once they charged my card for the balance (so just buying time until the charge cleared). Truly egregious behavior from a business and luckily I had the forethought of recording (video/audio) our conversations once the project went south. Now I'm going to have to contract with another company to fix their errors and will send them the bill. To any prospective customers, I hope you save yourself the headache and go with another company.

I called Viking Fence to get an estimate to replace the fences and gates on both sides of my house. Steve called me back and I told him what I wanted and that I had drawings for the project. He suggested I email the drawings to him which I did. I sent him the drawings and then never heard back from him. I email him and I called his office three times. Each time the receptionist was very friendly and said she would make sure he got the message. If Steve doesn't want to do the job he should at least have the common courtesy to call me back and say so. Not returning calls is just plain rude. I definitely would not recommend Viking Fence.

Viking fence just complete a 4 gate job for me and did a wonderful job. I had several prices from different companies but Wayne Perry gave me the best quote and the most detailed. 4x6 cedar hinge posts, top notch 4" pickets and the best drop rod for the double drive gate. I know fence construction and this was TOP QUALITY. The crew chief, Jesus Recendez, did a superb job and cleaned up 100% afterwards, I had nothing to do. No short cuts, everything was trimmed out to truly provide a privacy gate for a privacy fence. When I go to replace more fence I will be returning to Viking and Wayne Perry and requesting Jesus Recendez as my crew chief.

Rick was very patient. I got an original bid about 2 - 3 years ago. In fact, they put me in the dead file. He patiently dug up my information and repriced everything. He was always prompt with my appointments. His crew was prompt and did the work in two days. I love my fence and my neighbors love it, too.

Normally, I view the "bad" reviews and an exception. This is not the case with Viking. I scheduled with Frank an appointment to discuss installation of a new fence. So, at the appointed time, he did not show up nor did he call. I called him. He was unapologetic, was going to be 30 to 45 minutes late and all due to traffic. He could have called to let me know he was going to be late or to reschedule but, obviously, he did not. I plan to take the business elsewhere.

This is possibly the worst fencing company in the Austin area. Do NOT use Viking. When they installed my new wooden fence over a year ago, I didn't realize that the construction manager only nailed in the tops of some of the fence slats, leaving the bottoms open. My Scottie, Maddie, got out of this terrible fence on a windy day and was immediately hit by a car. I came home to find her body in the street. I called Viking and they sent over someone to check the rest of the fence and to do what they should have done originally- properly nailing in every fence slat. I honestly considered suing Viking at this point. Today, the wooden gate they installed fell off. IT FELL OFF. The entire section of fencing supporting this gate FELL OFF. It's currently propped up and I've erected a temporary barrier blocking my dogs' access to this whole section of fence, since it's wide open and now unfenced. I'm furious with Viking for building such a shoddy fence that it's now- only a year after being built- literally falling apart. I paid over $5k for this entire fence and concrete footing and what has this fence accomplished- it killed one of my dogs and now it's falling apart. DO NOT USE VIKING.

We had a great experience using Viking Fence. Rick did a great job as the project manager, and Jeovany and his crew couldn't have been better. Rick was very responsive and great about working out a couple of weird issues with our prior fence and property, and Jeovany and his crew worked hard and provided us a beautiful final product.

Great. Huge fence. For thousands less than other quotes

It went great. I wanted something custom horizontal and they have done a lot of horizontal work and helped me through it and we agreed on the price and I was happy with the work. They're very professional and also very creative in being able to come up with ideas and we made something work.

Viking Fence tore out our old fence and replaced it with a new three rail cedar fence. Daryl Nixon was very responsive, friendly, and easy to work with. The initial visit occurred the day after our request for a bid and the bid was emailed the next day. The crew was on time and cleaned up all evidence of their work on both days of construction. The fence looks great and we would absolutely use them again in the future.

I put in a request for an on-line estimate per the company's instructions and included pictures. I waited two weeks and no response. Followed up with a phone call that went to voice mail - once again, no response. I would not use them in the future.

Rick was our salesman and he was very nice. He made certain that we were very satisfied with the new fence. The only thing I was a little disappointed about was not being aware of the different grades for the pickets. We had a #3 installed but had I known the difference I would have spent a little more to have at least a #2. All of the pickets are thicker than most but #3 is not so nice on one side. We pointed out the ones that we didn't like after they had installed them and they came back and replaced those pickets with better ones. I would also liked to have screws used instead of nails but we didn't ask for those either. The crew did not arrive for work until late everyday but they did stay until dark. The crew was not very concerned about the landscape and stepped all over some of the plants but I guess that is to be expected. We love our new fence and would use Viking again. Tammy M.

Viking replaced all of my 15 year old rotting and leaning privacy fence and two gates. What a beautiful job they did! I had received bids from five companies for this project but decided on Viking for several reasons in addition to their competitive bid: Project Manager Rick Skaggs provided an on-site estimate in person at no charge and gave a full explanation of materials and methods for the installation. He was also able to quote the job on the spot. Rick expressed a lot of pride in the quality of lumber that Viking uses, pointing out that it would all be Western Red Cedar and that Viking is the only Texas fence company with its own lumber mill. Looking at my new fence, I’d say his pride in Viking’s lumber is well justified. Besides the quality of the lumber, two other points that Rick made which swayed me towards Viking was that the concrete around the posts would have a minimum depth of 15 inches, whereas other companies quoted 9 to 10 inches, and that the gate posts would be 4 x 6 inches, not the 4 x 4 inches all the other fence builders specified. And Rick was out at the job site for part of the first day to assure that the installers had a full understanding of how I wanted the fence built. Perfect job!

Immediate response from this company. Tom was our contact-- he was always available and professional. The new cedar fence is great-horizontal plan and the wood they use is top- notch. The boards and posts are made of much thicker cedar than other fences seen--great quality. Our wonderful workers Domingo and Luis were always on time and stayed late to complete the job; they were very professional and such hard workers. Any questions were answered and if they had any questions they let us know immediately. The fence was completed after we had a tree in the way removed and they came back to complete the fence immediately when called. All debris was removed--all clean-up was done very well. May be a little costly but I believe it was well worth the cost--in quality, professionalism, etc.

Brad came out as planned a gave me a quote fairly quickly. The quality of the product was very good. Price seemed reasonable. My problem was more of the service. First, they hit and broke a sewer line. Brad quickly pointed out that any damage done to buried lines was my problem as per the contract (and it was in it). The grinder pump housing and tank were in plain sight and about 30 feet from the break. I am also surprised with some potential danger involved if it had been an electrical line that they did not ask for a locator service (although probably no help with sewer line) . Next, in digging holes, they put the diggings on top of decorative rocks for a few of the holes. I asked Brad to make sure that was cleaned up. After I asked, all they did was scoop off a little of the dirt on top, but did not clean the rocks down to the underlying fabric. I did it myself, and it was not that easy. He offered to give me a gift certificate for a meal ( as they offer for filling a recommendation in), then after pressing, he reduced my invoice by $45 (for my 3 hours of work). They also got some quick set on a couple of my deck stones. He offered to come clean them off, but by that time I really did not want them back on site. Really my summarized concern is the difficulty I had with the company when a problem arose in helping set it right willingly. The end product was quite good.

The provider did not call back after 3 messages. After finally reaching the person responsible for automatic gate repairs he claimed to have called but my phone wasn't accepting messages. My phone works fine and no one else has trouble calling it. He did not apologize or act concerned at all that after 3 days no one had contacted me. I didn't pursue the conversation any further and said I would take my business elsewhere.

I had a large (300') fence replacement project. Viking delivered Top-notch workmanship and materials at the lowest quoted price. Jimmy and Al were professional, fast and delivered an excellent product. Highly recommend Viking.

My experience went very well. The staff was professional and friendly while visiting. They were careful to not let the dog out while working. I was pleased with the outcome of the service and would recommend this company to others.

BUYER BEWARE. I must start out by acknowledging that ownership eventual corrected their mistakes, but this company has now demonstrated the old and quot;bait and switchand quot; approach twice. Most recently, I received an estimate for fencing and in the process was shown what is known as # 2 quality cedar boards. Upon installation, the materials were far below what I had been shown and had many more flaws than I was expecting (or had been lead to expect by the salesman). The installation crew was excellent though and I must compliment Ramon and Teo for there hands on workmanship. Subsequently I called the company and was told that the salesman had written that he sold me a lower grade wood. The quality control specialist did come out and agreed to replace several boards. Subsequently, I spoke with the owner who admitted that the salesman had indeed shown me #2 boards, but then wrote for #3 quality. The company did eventually replace all the boards - but then I found out that a previous job they did in 2008 (at a price of $6700) also was done with boards that were below the quality I thought I was purchasing (they installed 5/8and quot; lumber instead of the 3/4and quot; material they were supposed to). When I asked the owner about this, he said that occasional the mill makes mistakes or has mechanical issues. The owner offered to and quot;make me satisfiedand quot; with a 10% discount. I explained I was not seeking any discounts - and frankly thought he should be embarrassed by that offer. So I paid in full to avoid the appearance I was accepting of there lack of credibility. In closing, be cautious when dealing with Viking Fence - and especially with their sales staff. I recommend you get a sample of what you think you are purchasing so that you can compare it to what is delivered. While they owner did eventually correct their and quot;switchingand quot;, it was a frustrating and unpleasant experience.

The work was well done with good quality materials and completed on time.

I called Viking and went through there automated phone system to speak to someone about fence repair to repair my sagging gate and fence posts. The person I spoke to said he would contact another person who does repairs and have him contact me. Later that day I was contacted by the repair guy. It didn't seem like he comes out to your location to see what needs to be repaired. Instead I had to describe the problem to him, take pictures of it, and send the pictures to him. He would then get back to me the following day with an estimate. That evening I took a few pictures of my fence and emailed them to him, along with another description of the problem. I've never heard back. I understand he's probably overwhelmed with work - he seemed to be the only guy doing repairs. I also wouldn't just give an F rating just because you don't call me back. However, not calling me back, not coming to my house, asking me to take pictures and working it out virtually, and basing what I'll be charged on pictures I take and my description over the phone just seems to fail in the whole customer experience/professionalism/trust area. I feel sorry for the guy because he seems to be slammed. Unfortunately, the way they have him running around trying to keep up is killing it for me.

Viking Fence was very responsive and professional, but there quote came in over $1,000 higher than Apple Fencing for a simple 140 linear foot wood privacy fence . Perhaps there is a difference in materials, but Apple's were still really good, so I can't imagine it would be worth paying another $1,000.

I read a bunch of reviews on Yelp and Angie's List. Surprisingly, the Yelp reviews were terrible and Viking Fence received an A on Angie's List. I put a little more weight on Angie's List reviews and thought I'd give them a shot. Everything the Yelp reviews are true. It took me three tries to finally get someone (Wayne) out to my property to discuss a fence/arbor/pergola I wanted designed and constructed. He arrived on time but seemed very disinterested in my project. He told me the quote would be ready two days later. About 5 days went by and I heard nothing. I sent him an email and he said he was checking on some things. I still haven't heard from Viking Fence even after several followups.

My primary contact at Viking was Steve Mendivil in the supply department - he's an awesome guy and put a lot of focus on ensuring that everything went smoothly. Communication was very good - including response times. If I ever needed an ETA for a particular part I could call or email and hear back from him in short order. Steve even came out to the job site one afternoon to see the final result - that's indicative of someone who actually cares about the work rather than simply selling materials. The only reason that I didn't have Viking perform the labor for fence construction was the start date - I needed to get going right away as deer were making their way into my vineyard. I called multiple vendors and Viking was very competitive with their prices. The only thing that I didn't source from them was the bullwire simply because they do not carry it. I'm very happy with the level of service that Steve and the folks from Vikiing provided me with - highly recommend!