VICOM PC

No high pressure, knowledgeable, trustworthy.

unknown

I was put at ease by their staff. I am not a computer expert by any means so I was apprehensive about my transaction. The service was done quickly, less than 24 hours. I had them do more work because I felt confident in them.

Took my daughter's laptop in for repair. The screen was cracked and needed replaced. Also asked that they run diagnostics and make sure the computer was performing at its best. Dunkin showed me how the screen probably cracked which resulted in a big lecture to my daughter and me purchasing a case from Viacom. Dunkin called and explained the diagnostic test showed the hard drive needed to be replaced. He replaced it with no additional labor charge only the parts. I can't say enough nice things about this place. They provide excellent customer service and are trustworthy. Feel good about their repairs and what they do!

on time with good price

They were able to resolve my computer issues. They even stayed past closing time to install additional memory in my computer. I highly recommend their services.

It was good. He was very thorough and he took the time to figure out with the problem was. It did take him quite a bit of time. For the time and effort he put into it, I know I would have spent a ton anywhere else. It did take him a while but it probably wasn't his fault.

Great. I had some work on 2 PC's last year. I had a small issue with one of them. I brought it back in. It was fixed the same day at no charge!

It was a great experience and I will use them again.

Overall, the process was straightforward. The quote was in line with the final price. The work was completed in a timely manner. They provided a means for recycling the old PC. I was pleased and will return if I need PC repair in the future. Thx, Joe Mac

I live in North Austin and drove all the way to South Austin because of the good reports about Vicom PC. However, I had to make this trip on 3 separate occasions and my computer is still not functioning. Since they did not charge me after my first visit, I felt like they weren't willing to spend much time solving the problems. They had difficulty transferring files onto the new hard drive so they moved data manually which resulted in my having reload some programs and losing my settings. My Bitdefender was removed and AVG and Spybot was added. When I got the computer home, one of the buttons on my keyboard was broken and I was getting 'infected' messages. I also kept getting a message on start up which prevented the computer from operating at all. I returned my computer and some of the issues were addressed but I continued to have the start up problem sporadically. I then downloaded another virus which locked up my computer and shut down the virus protector and forced me into advertisement windows. I returned my computer again and they did not seem to try very hard to correct the problems that I reported. They did not charge me for these return visits but I would pay more if they were able to correct my problems. Currently, I cannot use my computer online without it locking up.

We had just purchased a new desktop from him and decided that it was time to upgrade the laptop and get Windows 7 installed. We took the laptop in late on Saturday, told him that there was no rush, and it was ready on Tuesday.

Overall things went well. Duncan first showed me a very small switch at the back of the computer which has to be moved to tell the computer that the current it is getting is 110 instead of 240 volts. However, until the computer was plugged in there was no way to know if that was the whole problem. I could have taken the computer away at that point at no charge, but I told him that the computer had been making disturbing noises on starting up for some time (most of innards are about 6 years old, purchased separately in the electronic souk of Dubai and assembled by a friend). I asked Duncan to give the computer a general look-over and let me know the situation. Duncan called me at the end of the same day and reported that movng the switch had fixed the start up problem, that the noises came from aging but still servicable fans, that the Norton virus definition list needed updating (now done), but that there were no other software or hardware issues that need attention at this time. I picked up the computer the next day.

WONDERFUL!

I brought to compiuter in on Monday and it was ready to go on Wednesday. Duncan tested the hard drive and the RAM chips and discovered the problem in one of the memory chips. I could have taken it out and just owed him the $35 service charge or replace the one chip for about $10, but I decided to go ahead and replace all of the chips and upgrade my total RAM to 4GB. At $16 for each chip, it seemed like a no-brainer. When I picked up the computer, Duncan spent at least a half and hour answering various questions about the computer that I had. Very nice man, does a great job and charges a reasonable price. I highly recommend to anyone, but especially technical neophytes like me.

I thought they did a good job. He did appropriate diagnostics on the hard drive and couldn't get the info off the drive. He described the situation in a forthright manner and noted that a service specializing in retrieving data (with a clean room) could be employed at a high price, which I ultimately engaged successfully to retrieve key data. Note that the work Vicom did to assess the situation did not further damage the hard drive, which ultimately led me to get my data back at the high-priced ($1000) vendor. And Vicom's diagnostic fee was not excessive. (Remember folks to back up your data with an external hard drive and you won't face my problem).

The type of virus infection was rather extreme and complicated, which necessitated taking out the hard drive and using another computer to clear the bad files. This took longer than we expected, but since the price was still the same as quoted, we cannot complain. The upgrades to the system are working well and none of our original data files were affected, although we'd backed up everything in the event that the drive might need to be reformatted. Duncan was concise and informative about what he'd done and very helpful.

I was very pleased that I was able to drop the computer off in the morning and pick it up the same day. Duncan also spent at least 30 minutes of his time answering general questions I had about computers. He offered suggestions on what to do with a hard drive in an older, non-working computer (that I had paid another company twice as much to tell me that, not only could they not fix it, they didn't even know what was wrong with it, but they didn't think the hard drive was damaged). Duncan said he could quickly check the hard drive, and also offered two useful suggestions on how to manage the second drive. I will be using Vicom for all my future computer needs--this is the only company, out of the three that I have dealt with, that did the work quickly and economically. Most importantly, I appreciate Duncan's honesty, and his patience in explaining hardware issues to those of us unfamiliar with computer hardware. Honest computer repair people are as rare as honest mechanics!

Where the job of repartitioning the hard drive was not embraced by other Austin computer shops, VICOM did not hesitate to invite the job, there is some risk of data loss if repartitioning is not done correctly. The work was done in their shop the same day. When I got my machine home, it ran well with adequate memory in both drive partitions to perform like new. And, the price they charged was exceptionally reasonable.

I was very happy with their work. I felt that their prices were very reasonable. And, I haven't had any problems since they did the job. I was glad to find them because there aren't that many good computer repair companies around, especially with good prices.

It was a good experience, and I'll certainly return if I need more computer work done.

I am always very pleased with the work done at Vicom. This is a small operation and always busy, but Duncan makes every effort to do work as quickly as possible. Calls with estimates, discusses problems, helps with decision making and calls when work is complete.

THIS BUSINESS IS CONVENTIENTLY LOCATED, AND CAME HIGHLY RECOMMENDED BY RELATIVES. THE JOB PERFORMED WELL AND IN A TIMELY MANNER. THE PRICE IS WITHIN MEANS FOR ALL THE WORK PERFORMED. THEY CALLED WHEN THE JOB WAS COMPLETED, AND WAS VERY PROFESSIONAL.