Truly Clear Window Cleaning and Pressure Washing

Description of Work: All windows cleaned, even went the extra mile to remove excess paint from them. Well done!

Description of Work: John was well over an hour late before he called for the estimate arrival time. On the arrival day, he didn't call until almost two hours later than scheduled time and claimed that there was lightening, which there was not (merely overcast). Totally unreliable.

Description of Work: I purchased the Big Deal, but had to cancel first appt due to conflicts in scheduling contractors. I had trouble contacting company to reschedule, although John left one message that rescheduling was no problem. After three tries, John returned my call and set an appt for the following week, offering some extra work for the delay. On the day of the appt, John said he came by early and looked over my house. He felt that the house needed pressure washing and did not want to start the windows. He left no message that he was there and did not call. I arrived at the appt. time and waited. After 30 minutes, I called and left a message. An hour from the appt time, John returned my call and told me he made an executive decision not do the windows since my house needed pressure washing. He obviously wanted to be hired to do that. I told I just wanted the windows washed. He said he would be there in a couple of hours and we could decide which 15 windows to wash under the deal. He did not mention any extra work to be provided. I expressed my dismay at having to wait that long. Two hours after the original appt, he called to say he did not want to work on my windows because of their age, stating he was afraid he would damage them. I found this interesting since he would have worked on them if the house had been pressured washed first. Disappointing experience all around.

Description of Work: Reached out to this company to obtain an estimate for window cleaning at our home in Northwest Austin. John wrote back within a day to get our address. That was nine day ago. I contacted John again today to see if he had an estimate. If he had not had the opportunity to get to the house or it’s too far for him, he would at least, write back and say so. At this point I prefer not to do business with this company. I agree with a few of the comments listed here, this company is unreliable. First impressions are usually an indicator.

Description of Work: They were prompt, courteous and clear on their services. Ended up being a bit more than I had originally thought but it is difficult to do estimates over the phone. I missed a few windows in my count.

Description of Work: I was so impressed with Luke and the 2 other guys that came to clean my windows. Truly Clear Windows was a company I found out about on Angie's List, and I couldn't be happier! What nice, efficient and helpful young men-they even climbed up on our roof & cleaned our sky-lite for free, and the Australian accent is great to hear. Will definitely use this company again! GREAT JOB!!!