The Shade Store® Austin

Run from this company! A few years back, we contracted with the shade store to install a shade for a large window opening in our bedroom. It took two tries to get it right but we finally got there in the end. I decided to go ahead and get the remaining window in the bedroom covered in the same shade, as well as two french doors as well. The shades eventually showed up, and were the wrong color. They did not match the existing shade. After considerable time and effort that I had to spend on this (my sales associate was too busy to help due to the increase in COVID orders), I determined that the color we originally had had been discontinued. Instead of informing me of this, the shade store just sent a different color. In addition to the shades being the wrong color, the new window shade valance and shade length did not match the existing shade, even though it was ordered to be exactly the same. Also, the door shades were lopsided, and the installer told me he didn't know how to fix this. The shade store then agreed to remake all of the shades in a new material so that everything would match. The second shipment arrived. The window shades were the incorrect lengths and widths and currently do not match. The door shades are lopsided again, and again the installer could not fix this. I then received a third shipment for one of the window shades - incorrect again. Now in addition to window shades that are uneven lengths, the door shades have gotten worse. One is now completely broken. The other is even more lopsided. Evidently 3 times is not a charm. I am now requesting a full refund from the shade store, but am not optimistic they will honor this. I don't wish to keep wasting my time and energy on a company that does not provide a quality product or care about their customers.