Texas Outdoor Lighting

This is the 2nd home that I am having Texas Outdoor Lighting do a landscape lighting system for. Joel is a very solid guy, he's the owner and he works at the company every day. He's a younger guy with a family and he's a Navy veteran. Texas Outdoor Lighting did an LED system that uses very low power and has a celestial timer so it automatically knows by data and latititude/longitude when sundown is, and adjust the lights accordingly. Because the system is LED, it uses very low power, I think like 150 watts to light the house and yard. The bulbs are like 8 watts each and they are very bright. They came out quickly and we did the whole job from first meeting to finish in about 2 weeks. This is the company that did the LED lighting for the Alamo.

I have been doing business with this company since they bought out the previous owner. The first encounter my entire timing box had to be replaced. That was done in timely fashion. I called for quarterly service when a light went out on my flag pole. In the past with the prior owner, as part of quarterly maintenance he would clean each fixture, replace any burnt out bulbs and trim back plants that were blocking light and reposition as needed. I was home when the 'maintenance team' arrived. They changed the bulb for the flag and did nothing else. The total visit was 10 minutes. I received a bill for $51.00 about a week later. I sent payment along with a letter to let the owner Joel know what his staff was doing. I did not receive any response by phone, mail or email. I now have 2 lights that are out plus a broken light fixture. I called Joel to request service and to provide pricing to switch to led lighting. Two days later someone called saying it was time for quarterly service. I mentioned that I had called and was waiting for the led pricing. I have called weekly every week for the last 3 weeks and each time Joel has said he was waiting on the pricing from the LED vendor. When I called on Friday, May 10 I told him you have till next Friday to call back with the estimate or that I would take my business somewhere else. As of this writing I have had no calls, emails or letters from Joel.

After the initial installation, there was one part of the yard that was still relatively dark and I wanted to add another light to cover it plus add a motion detector light to the front yard. The motion detector light was on back order, so I agreed to wait on the additional backyard light until the motion detector light came in and have the installation done at the same time. I never heard back from them, even after leaving a message about a month later asking about the status. Several months after that, I received a call from the owner saying they had left a piece of equipment in my yard that they needed and had come by to retrieve it, but my gate was locked. We set a time for him to come by to get it and he promptly arrived to retrieve what he needed. We discussed the additional lights again and he said they still could not get the additional motion detector light, but he would keep me posted on the status. Throughout the year, I realized that the wires had been buried so shallowly that they kept rising to the surface and had to rebury them several times myself. Several weeks ago, my entire system went out and I discovered that another area of wiring had come to the surface and a new puppy had chewed through it. I called Texas Outdoor Lighting once again, left a message, and got no response. I called again 2 days later and the owner answered the phone. I explained the problem and he said they might be able to come by late that Friday, but if not it would be the next Monday, that he would keep me posted. I never heard from them again and left another message a week later asking when they would be coming or if they would not be coming to fix the system, to please let me know that so I could call another company. Needless to say, I have never heard from them again. My experience is that this company provides no customer service or follow up service once the initial system is installed. I finally called another company, who promptly came out and fixed the system.

Joel and his team were prompt in response to our inquiry, with a bid, and with installation. He worked with me to fine tune the end result and even changed some of the LEDs to accommodate my personal taste for the amount of light they put out. Joel and his team were top-notch and professional as well as competitive with pricing. His warranty is great although I bet I never have to use it!

The owner is Joel Mayer. They are such an outstanding company. They are very honest. They know what they are doing and are true professionals. We interviewed five outdoor lighting companies. We choose them because we liked Joel, and we just knew that he was going to follow through and has integrity. We are so pleased with his work. His whole team is absolutely amazing. They didn't leave until we had everything perfect. They stayed late into the evening until they had everything the way we wanted it. I would give them an A+. The price was a good value. I would recommend them to family and friends.