Texas Home Improvement

Despite some rough spots, in retrospect this relationship went fairly well. The painting work seems excellent and the door seems to have been installed properly and properly painted. Difficulties involving the gutters have been resolved by mutual agreement. Indeed, THI was impressive in their ultimate attention to the quality of the work they had done for me and in their concern for my satisfaction with that work.
THI sales representative "Pete" rang my doorbell on the evening of October 20. We agreed that he would come back the next day (October 21) to estimate the cost of repainting my house. Overnight, I checked out THI on both the Angie's List and Better Business Bureau websites. They checked out as reputable.
The next day, October 21, Pete came by as agreed. I agreed to have my house painted by THI. We agreed on paint colors (a base color and one trim color). We also agreed that, because I needed a new front door, the existing front door would not be painted and that the back door, to my garage, would be painted. Pete gave me an initial cost estimate. Somewhat as an afterthought, we agreed that THI would also install gutters, and the initial cost estimate was amended to cover that additional cost. Pete took preliminary measurements and I gave Pete a check for about one-half of the estimated cost, or $5650. (For unimportant reasons, that check was replaced on October 27 by another check in the same amount.
We agreed that another THI representative would come by the next day to re-measure. Later that afternoon, I telephoned THI and expressed concern about how the gutters we had agreed to install would be installed over the pergola/deck the rear of my house.
On October 22, at the agreed time, THI's representative, "JR," came to my home. Pete was with him, and we discussed what I saw as problems with installing gutters on the roof where the pergola abutted my house.
Pete said he had not properly anticipated the problems the pergola presented for installing gutters, but described an installation that involved a diverter across the entire width of the pergola with (I understood) downspouts at either end of the house. JR expressed some uncertainty about that configuration, expressing some question about the advisability of a diverter across the whole width of the pergola. He was not specific about how the gutters were to actually be installed, however, but said he was sure I'd like it and, if not, they could be removed.
During the next few days, I decided that I would purchase a new front door through AHI, and on October 26, Pete came by again and we agreed on a new door. Pete told me the door would come pre-painted in the trim color I had selected. I paid Pete another $1700, half the estimated cost of the installed and painted new door.
On November 10, I agreed with THI to add a second trim color to the painting of my house, at an extra cost of $315.00. That amount was added to the amount due upon completion of the work.
Painting work began on my home sometime during the week of November 8-14. The base color, when applied, was significantly different from the color I had selected and the first trim color seemed slightly different, as well. I called that to the attention of THI, and they sent JR over to confirm my acceptance of the colors. He agreed the base color was significantly different from that I had selected and offered to repaint the house. I decided to accept the colors.
Bad weather and the delayed delivery of the second trim color prevented quick completion of the painting and I had to be away from my home on business. I was informed that the second trim color ordered would arrive on or about November 18. so I authorized THI to complete the painting during my absence. I do not remember authorizing the gutters to be installed in my absence.
When I returned to my home on November 19, the painting of the second trim color had been substantially completed. To my surprise, the gutters had also been installed. (They were not pre-painted, as I expected, but had to be painted after installation.) One of three downspouts in the rear of my house poured water directly onto the wood deck of my pergola. The other was located just to the side of the back door leading to my garage, in a location where my door would be highly likely to slam into it should it swing open for any reason. I found that configuration problematic.
On November 20, I paid the balance of $5965 for the painting and gutters but expressed concern to THI about the design of the gutters. The next day, Pete and JR came by and we discussed the gutter placement. Both Pete and JR agreed that having one downspout pour water onto the wood deck of my pergola was not a reasonable solution. Once again, Pete seemed to think that there could be a gutter placement that would avoid that issue and my other problems, again with a longer diverter. JR's solution was to add an extension to the downspout that would take water just beyond the deck. I didn't like that solution much.
Pete and JR were offering two different solutions; I clearly preferred Pete's. We agreed to give the matter more time. JR agreed that, if I didn't like the gutters, they could be removed.
JR had to leave. Pete stayed and we talked about his suggestion that I re-paint the brick siding on the front of my house. That was something I thought was needed, so I agreed to have that done at a total cost of about $1825, making an initial payment of $912.
Later, I decided the configuration of the gutters around the pergola would not work. I called THI and told them so. They said JR would come over the next day to discuss the matter. He came to my home. He said his general manager would not allow any configuration of the gutters other than that installed, so we agreed to have the gutters over the pergola removed.
Sometime after November 21, my new door arrived and was installed. However, again to my surprise, it had not been pre-painted as I expected.
A day or so later, I received a call from THI telling me that I had "forgotten" to give the door installers the check for the balance of the cost of the door. I reminded them that the door had not yet been painted as required. 
On or about November 26, late in the day, THI's painter showed to paint the door. He said he needed to come back the next day to sand and finish the door, but did not. I telephoned him, and he came back on December 1. He had to completely strip the door and re-paint it. When he completed the door, I gave him the $1734 remaining for the purchase, installation and painting of the door.
Sometime after December 1, THI's painting crew came by to paint the brick siding on the front of my house. They completed that work. However, I did not pay them, since the matter of the gutters had not yet been resolved.
A day or so later, THI called me to get the $913 outstanding, asking whether I wanted to mail them the check have them send someone over to pick it up, I reminded them that removal of the gutters over my pergola had not yet been completed and that I would not pay them any more money until the work was completed.
Over the next few weeks, I got a call or two from THI saying my door had been painted and wanting their payment, and I explained that the gutter removal was not yet complete.
Because of the holidays, I waited until January 5 and called THI to remind them that the gutters over my pergola had not been removed and that I was holding my final payment until they were. "Amy" at THI said she'd have him call me. I received no call from JR that day or that week.
On Thursday, January 7, two days after my phone conversation with Amy on January 5, I received a call from Amy at 2:30 pm. She left a voicemail telling me she "just got word" that my door had been completed. She said she "just wanted to call" to make sure I was happy and to "make arrangements either to come pick up a check" or if I'd prefer, I could call her back with a credit card number that