Spotless USA

unknown

When I called the number on the invoice, the young lady at first was not listening to the facts that I cancelled, received no service, and no person appeared that day from their company. After asking to speak to a manager, she says that a person did come and leave a reschedule form ( which was untrue!!!). She finally agreed to send me an email stating that we don't owe them 259.00. Now, we will wait and see if that really happens. Whatever you do----no matter how good the price they offer for the window cleaning DO NOT USE THIS COMPANY!!!!!!!

Granted our windows were dirty and being on a well, our water was hard. The sales pitch on the phone offered to clean all our windows regardless of how many or how big for a set rate. We jumped on the deal. They arrived later than promised and because it was July in central Texas the windows were very hot and since most of our large windows face west this made the issue of cleaning them that much harder. We tipped very well for the first service and were told that due to the heat of the afternoon sun he would have to come back to do the front windows (western facing). After a couple weeks we called to find out when they would come back as we had not heard from them. The same guy (Jason) came back and since it was a repeat he was not getting paid by his company to come back. Even though we specifically told them he had to come early in the day he still showed up late in the day. We tipped him well again. We had to call and have him come again due to the streaks, this time we didn't tip. The windows still weren't clean, but at this point we gave up. Jason, who did the service, was very nice and courteous, but I wouldn't use this company again for the simple fact that all they were supposed to do was clean the windows and they never actually got clean.

While cleaning windows all of my screens were damaged. One of there techs came took pictures and verified that all the screens were damaged. Sent in quotes at their request, more than once. Made numerous phone calls and no response. Guess I am stuck paying $900.00 for new screens. All this for $180.00 window cleaning. What a joke. Beware! Ken

Could not have asked for any better result. Matt was on time, did the work quickly, and was highly professional.

They were good and fast. I cannot think of anything against them. I thought the window price was fantastic, if I remember correctly, I paid $80 additional for the gutters and I thought that was over, considering how little gutters I have. They were good for what they were scheduled for. The gutters were overpriced.

He was very conscientious and did a very good job. The overall experience was excellent. He was punctual, responsive, and professional.