Service Wizard

All went well!

Highest recommendations

Very well.

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These guys are Great! I've used them for repairs and service before and when my system went out, they were my first call. They gave me a fair price upfront and stuck to it. They were very professional from start to finish. Trust me, it was not an easy task to remove and replace my 20 year old system. The attic is small with a tiny entrance through a closet but they took care of it no problem. I couldn't be happier with my new HVAC. I'd recommend them for all of your heating/air conditioning needs.

They are good. I have used them for many years, probably for 20 years. Their pricing is about average. You have to be specific about what you want them to do and you should try to develop a relationship with one of their technicians. I would trust them to come out and deal with me.

On time. Called ahead. Quick repairs.

They did not charge me for the estimate. They called, came on the day they committed and emailed the estimate within 24 hours. They were excellent. They were prompt and provided the information but their follow up to further explain the bid fell short of our expectations. They did not call to explain the estimate because I was expecting a call to check how they could have bettered the estimate or check what they could have done to get my business.

We have a 5 year old air conditioner that has been having problems almost since day one. We had several estimates from various different companies to replace the unit. We came home yesterday to find out the unit was out again and needed immediate service as we have two family members that have heart conditions and my parents were moving in with us that same day as well. When I called to schedule someone to come out, the scheduler sent one of the owners out promptly to help us. Out of all of the people who gave us bids on the replacing the unit, he was the only person that ran his own diagnostics on the unit prior to recommending a new system for us. He fixed our unit and was very honest about the state of the unit and whether the previous advice we had received was accurate. He was the most professional person I have met throughout this whole process. As I shared with him the pricing we were being quoted by other companies, his company came in at almost half the price. This company was highly recommended to us and I would highly recommend them to others as well.

The work that was performed was purchase and install of a new AC until plus a new furnace, plus overall insulation and weatherization.

These guys were great. The two who came out kept me informed of what they were doing as they were doing it and when we needed to add electric they worked with our electrician that very same day. Even though the wrong furnace (a gas one) was delivered they completed as much work as they could on the outside and on the following work day completed the whole job, except for the one grill they agreed to add. I'm still waiting on it. The delay in installing the furnace was fine with me as it gave me time to put a fresh coat of paint in the closet! When they were finished they cleaned everything up and David explained everything to me, also showing me how to use the new thermostat. I would recommend them to my friends and family.

Excellent from start to finish. Mr Osgood was very knowledgeable about the process and what we needed. He noted things during the quote visit that other's didn't. The crew that came to do the work was efficient and professional. Very happy with the result!

John came out personally and inspected our air ducts and then let us know which needed sealing and which ones needed to be increased in size for better air flow. He provided an estimate on the spot and scheduled an appointment for the next business day. His service men showed up on time and did the job within 2 hours. They were very courteous, professional, and tidy. The service experience was terrific from beginning to end.

You could not ask for better service! Before calling Service Wizard we were told by another company that we needed a new air conditioner or repairs that would cost at least $450 to $800. Charles to the rescue! He did a simple repair and bingo! Works like new! We would HIGHLY reccommend these guys. We really TRUST them and when we really do need a new air conditioner, Service Wizard will be who we call! Outstanding service, outstanding company.

Let's just say I will not use them again unless it is a warranty item and I will never recommend them to anyone. My story is so long there is not enough space to tell it all. Did not post this in December because I thought maybe they would call and say they were sorry for all the problems, but that never happened. Now they are replacing the evaporator coil that busted yesterday and filled my house with freon for about 6 hours and again it took them 3 hours to get to my house to find out that the fog we were breathing was in fact freon. I have not even gotten and "i"m sorry" Only thier nice installer has said sorry. I am so dissappointed with this company and thier lack of communication and incompetency. I went with them off of thier long reputation from Osgood Heating and Air. The sons are working off of that reputation, but are lacking in thier customer service skills. I read some of the other reviews and some of them had the same problems and had to have them return to correct or finish items missed. That happened to us over and over again, and I do not feel I could give them a good rating after my experience.

They came out the same day and put in a new air conditioning unit the next day. They were really flexible about making the payment in two installments. They did all the work in four hours. They were very pleasant and professional. There was a tiny bit of installation left that they didn't clean up.

From making the appointment, to the actual estimate and through the installation, the staff were professional, knowledgable and courteous. They gave me a fair and accurate estimate along with information on new systems so that I could decide which one I wanted. They told me about things they may encounter during installation and, if those items were encountered, how much they would cost. (Fortunately, none were encountered!) They were on-time and cleaned up after themselves. The staff made sure I understood my choices and also ensured I knew how to work and take care of the system. They helped me with the rebate paperwork as well.

The project went exceedingly well. We appreciated the fact that they handled getting the rebate from the city. Not only have we used this company but my son used him for a very large airconditioning installation, my daughter and another son also have used them, and we all have had an excellent experience.

Eighteen year old a/c was on its last legs. Went with Service Wizard based on bid (lowest of five companies that came to my house) and recommendation from a friend who used them last spring. A/C installation was scheduled for 8:30am on Thursday. Tech called at 8am Thursday morning to let me know that they'd be there at 11am because they had to go back to the house they worked on the day before. Tech showed up promptly at 11am. They were quick, professional, and very tidy. There were a couple of hiccups, though. At 2pm, they were cleaning up and getting ready to leave. I inquired about the duct that needed to be repaired -- tech was unaware that it needed fixing. I took him up in the attic and showed him what needed to be done. He didn't have the material, but he went back to the shop to get the flex duct, quickly returned, and made the repair. I asked for the manual for the new thermostat but they didn't have it; a minor inconvenience that was remedied by downloading it from the Honeywell web site. The weatherstripping/insulation crew showed up on time. As with the a/c installation, this crew was quick, professional, and tidy. They also were packing up and ready to leave when I pointed out to them that they missed an item on their list (weather strip the furnace closet). They quickly corrected the oversight and departed. The next day, in preparation for City of Austin inspector, I reviewed all of the work that was done. I then realized that they had not installed two solar screens. I also discovered that the filter door on the inside unit was warped and allowing unfiltered air to enter the a/c. I called the office and they assured me that the problems would be corrected before the inspection. Both problems were addressed before the inspector arrived. However, the City of Austin inspector pointed out that the breaker for the outside unit was too large (40A vs 30A specified on the outside unit). Fortunately, I had the proper sized breaker and John quickly installed it. The bottom line is that I would use Service Wizard again. The quality of their work overshadowed the oversights during installation. Any problems that I pointed out to the workers were promptly corrected.

It went very well from start to finish

The job went exceptionally well. Everyone arrived when they were supposed to and were very easy to work with. They work very hard to please the customer. The equipment works exceptionally well. It would be next to impossible to do a job of this scope without a few small problems. They came out promptly to fix the minor problems and very definitely stand behind their work. Service Wizard gave me excellent value. I compared their quotes on this work with several other bids and their price was the lowest for for comparable equipment (I couldn't do a job of this scope without other bids even though I wanted to use Service Wizard). If you get comparative bids, make sure you get bids on comparable equipment (including thermostats, media filters. See rating, etc.)

We were very pleased with this company. They responded immediately to our call, they had a friendly attitude and are extremely efficient. The price was a lot lower than other estimates we received. We highly recommend them to others in our area.