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Senon's Masonry

Masonry, Pavers and Hardscaping, Stone and Gravel,

About us

Senon's Masonry has been serving the Greater Austin Area exclusively for the past nine years. At Senon's Masonry, we pride ourselves in making your outdoors more than just the outdoors, with the incredible skill and talent that comes from the true passion we have for masonry.

Business highlights

22 years of trusted experience

Services we offer

Masonry repair, stone work , outdoor patios and kitchens , plunge pools , fencing,tile work , concrete work , stone walls , stone fence , pool renovation, landscaping

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.749 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.6
Showing 1-25 of 49 reviews

Laura G.
05/2018
5.0
masonry
  + -1 more
First of all, I called a number of highly rated/recommended masonry companies and Senon's was literally the only one who got back to me in a timely manner. I don't know what is up with the other companies, but I was not impressed with the other guys right off the bat. Second, not only did Senon's respond, but they took a look a picture of an issue with my limestone exterior that I was concerned with (a crack in between some bricks), advised me that it needed to be fixed quickly (regardless of who we went with) because it could cause allow water to seep in. And they were able to work me into their schedule right away. Finally, their work was amazing, the new mortar matched the existing mortar perfectly so you couldn't even tell we had work done! And they were so nice. They charge a minimum, and because I had written off the other guys as crummy businessmen, I really had no idea if the price was fair or comparable. But I don't even care. Because their work was fantastic and they were quick, it was worth it to me.
Description of Work: Fixed exterior masonry crack on my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Senon's Masonry
Thank you [Member Name Removed] so much for giving me and my team a feedback . We are here for any type of masonry work you need for the future . Thanks again and have a wonderful summer Senon

Mario P.
01/2018
5.0
masonry
  + -1 more
The patio turned out great. Would recommend to anyone.
Description of Work: New flagstone patio. Done right!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Hunter C.
12/2017
5.0
masonry
  + -1 more
Good communication and execution. Would hire again.
Description of Work: Build stone retaining wall, repair deck

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary W.
05/2016
5.0
masonry
  + -1 more
I am very pleased with Senon's Masonry. They did exactly what I wanted, and even helped in the design. They cleaned up afterwards and even moved my grill to it's location in the kitchen. I have some other projects in mind, and I will call Senon for those also. On the mailbox, I wanted my address embedded in the State of Texas map. Senon went to Buda and had one especially made. I would love to post some pictures, but I can't figure out how to do it.
Description of Work: Built an outdoor kitchen and mailbox

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Michael S.
03/2016
5.0
hardscaping, masonry, pavers, gravel
  + 1 more
Although I have dated the service beginning in January 2016, I first contacted Senon back last September. Our existing, 30-year-old brick wall was starting to crumble and was too tall, enabling rain water to sometimes seep into the house. We worked with Senon the rest of 2015 to establish the correct type of stone to use. Senon listened carefully to our vision for the type of stone we were wanting and pointed us to stone masonries and structures in the area that showed how that stone would look. In a few instances he personally brought some samples for us to match against our house brick. Once we were satisfied with the choice of stone and the holidays had passed, Senon and his crew started work in early January. Work proceeded on a pretty consistent schedule - progress was visible almost every day. Hard right angles in the previous wall at the front of the house were replaced with wider, curvy lines. The wall there was lowered to ensure that water would never again seep into the house. Whereas a gutter outlet was earlier routed above the old wall, this outlet was now hidden, discretely routed under the new wall. The new light-colored stone walls were topped with a beautiful white capstone. Our house is perched on a small hill, so Senon chose a tiered design where the dual-tiers' width mirrored that of the front of the house. These tiers impressively stand out from the hill and have generated numerous compliments from the neighbors - we look forward to planting an assortment of rosemary and lantana in them this Spring (plants that the deer don't eat !). It was a pleasure working with Senon and his crew, who were always responsive and constructed these walls in a very timely manner. The designs were completed in about 3 weeks. As an added bonus, Senon offered to, gratis, replace a no-longer-used front doorbell button assembly in our entry way with a couple of spare, matching bricks that we had. The same care in building the retaining and tiered walls was used to apply these bricks, beautifying that wall. We would definitely recommend Senon's to anyone considering retaining and tiered wall work of this nature. .
Description of Work: Senon Masonry tore down an old brick retaining wall in front of the house and replaced it with a lower, more artistically formed wall there. Double-tiered walls were installed on either side of the front entry sidewalk.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

kathryn I.
12/2015
5.0
masonry
  + -1 more
These guys were great. It was not the lowest bid we received but it was the most thorough, and Senon spotted one issue that other bidders had not mentioned. They arrived on schedule and did excellent work. They matched the existing mortar very well so that I can't tell where the repairs were made. I would definitely use Senon's Masonry again.
Description of Work: Repaired cracks in the stonework, removed and rebuilt a small section, redid the mortar around the windows so water runs off properly, and added weep holes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Megan B.
05/2015
5.0
masonry
  + -1 more
He fixed a number of things for us. We had a concrete slab patio that he refinished. He made it look like stone intead of just flat concrete, and he had a very creative approach to fixing the problem. He also fixed some cracks in the skirting of the house that had cracked due to foundation problems we were having. He was great to work with and very professional.
Description of Work: New concrete patio slab and filled cracks in homes skirting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nita C.
06/2014
5.0
masonry, hardscaping
  + 0 more
This job was exceptional from start to finish. We had a run of bad weather so that the job was slightly delayed, but good communication occurred around the delay. In fact, the rain caused the job to be pushed back so that it would have caused a longer delay because I was scheduled to leave town. Additional crew were pulled in and a quick-dry cement grout was used (with no additional cost) to complete the job before my departure. I was very impressed with this effort to make the job happen before I left. The patio is beautiful. I have recommended this business to others because of the efficient and ethical way I was treated.
Description of Work: Laid a stone patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Moneta R.
04/2014
5.0
masonry
  + -1 more
We had enclosed our 2 car garage and wanted the outside to no longer look like a garage---they matched the 40 year old limestone and bricked it in. It looks great.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Gail & Sadik M.
03/2014
5.0
masonry, pavers, gravel, hardscaping
  + 1 more
We had two estimates on the job as described above. Senon Masonry was the most reasonable. The work entailed removing existing railroad ties and putting up a limestone retaining wall to replace the deteriorating RR tie supports. The wall was an "S" shaped wall which curved around two large live oak trees. It was on a slope. It was about 30 linear feet in total, and about 3 feet high tapering to 6 inches at the end of the "S". Initially we were told by the Senon that they would not be able to begin the work for two weeks. We were delighted when they told us they were ready to begin immediately. The crew finished the work in one day. They dug a deep footing for the wall, inserted "weep holes" and completed the work neatly. They hauled off the toxic debris and left the site clean and free loose dirt. They repacked soil on the garden side of the wall. Everything was efficiently and artistically completed. Senon, the owner, is pleasant, straight forward and easy to work with. We would highly recommend him.
Description of Work: Senon removed rotting railroad ties that supported a failing retaining wall, hauled away toxic debris and built a new limestone retaining wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

David C.
12/2013
1.0
masonry
  + -1 more
See above--nothing happened.
Description of Work: He came to look at the job site and told me that he would get back to me with an estimate. He never did!!

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0


Response from Senon's Masonry
[removed member name] We at Senon's Masonry apologize for not getting back with you in regards to your estimate. We went through our files and did not find an email address to send you this document. We understand this incident cannot be overlooked, and thank you for bringing this to our attention. Regards, Senon Castelan

Frank E.
11/2013
5.0
masonry, pavers, gravel, hardscaping
  + 1 more
Senon and his team are very hard working and reliable. Senon does an excellent job of staying in touch with his customers. His cost will seldom be on the low side but he prides himself in quality work and materials and charges accordingly. Senon is an honest man and stands by his word. We are very happy with the final result and our yard receives lots of complements about its design and layout. We highly recommend Senon Masonry to our neighbors.
Description of Work: We asked Senon and his team to do a complete re-landscape of our yard including a stone sidewalk, retaining walls, decorative borders and stone work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Clarence W.
10/2013
5.0
masonry, pavers, gravel, hardscaping
  + 1 more
I had a landscape design drawn up for my property and then had 4 companies come out and bid on the project. Although Senon's price was not the cheapest, it was very competitive. My bids ranged from $25,000 up to $74,000. I went with Senon because of his workmanship and I felt he would work with me if something came up. As the project began, he had estimated that the project would take about 1 1/2 to 2 months. It ended up taking about 5 1/2 months from intial removal of my existing deck and pond. This didn't bother me too much because we weren't in a hurry to have it completed and workmanship and price were my biggest concerns. There were a few times when I would come home and something wasn't completed as I had wanted so I would call Senon and he would usually respond immdiately with a solution. A number of times he would have his guys demolish a wall or move a flower bed and rebuild it the way I wanted it with no complaints. He had a number of solutions where my landscape design just didn't make sense with what was actually there. I always felt like he wanted the best for my house and treated my backyard addition like it was his own. I had a few add-ons to my project that Senon didn't tell me were add-ons until the final invoice, which was a bit of a suprise. However, he gave me credit for things that weren't completed (extra step, smaller outdoor kitchen island, lights we purchased) and also discounted the extra work he completed to make me happy. He also ended up overlaying leftover flagstone on my front and side porch and installed soil for my new flower beds for free! Overall we are very happy with our new addition and Senon will give you a good price with great workmanship to back it up. He will work with any problems that come up and won't try to drive up the price like other landscaping companies will. We will have him back on our property when we renovate our front and side yard. Thanks Senon's Masonry!
Description of Work: Senon's Masonry added a 670 ft2 concrete patio to our existing patio, added a 150 ft2 crushed granite patio and walkway, built a sandstone flower bed and retaining wall, and added an outdoor kitchen with water garden pond. The patio addition and existing patio were overlain with flag stone and steps were added in multiple places where they were needed. Electrical, water, and gas lines were plumbed to the outdoor kitchen and appliances were installed. Drainage pipes and gutter downspout extensions were added to ensure proper drainage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$30,000

Jennifer M.
08/2013
4.0
concrete repair, landscaping, masonry, hardscaping
  + 2 more
Although I did not select Senon's bid for our landscaping project, I felt a need to rate my interactions with him. I found Senon to be very prompt and professional. He always returned my calls and showed up on time for our meeting. I would contact again in the future.
Description of Work: Provided an Estimate and Proposal for demolition and construction of concrete walkway.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

travis S.
05/2013
5.0
masonry
  + -1 more
I just got off the phone with Senon. I had left him a message a few minutes before, and he called back instantly. He called me back to let me know that he didn't do the sort of work I needed and recommended I contact a specialist for the job. It's always a good sign when a business calls me back, quickly, just to say that they can't do the work. I've called a lot of contractors in the last couple days, and it's a rarity. I will definitely be calling him again when I have rock work to do.
Description of Work: Phone call

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Denise G.
04/2013
4.0
masonry
  + -1 more
I contacted Senon and briefly described the scope of the project. We set an appointment to take place a few days afterward. Senon called me, I believe a few hours prior to our arranged meeting time. He was quite apologetic and I understand things do happen. When we were able to meet, Senon was quick and assessed the property. He answered questions we had in a way that we, as regular folks, understood easily. While he was a tad too high in comparison to other bids we're looking at, his professionalism and experience were obvious and a positive factor in decision-making. He's a great fellow to work with and we do recommend giving him a call. He may be the right choice for your project and I don't doubt that you will enjoy working with him.
Description of Work: Senon provided us a detailed estimate for an outdoor living area project.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Patricia B.
04/2013
5.0
masonry, hardscaping
  + 0 more
His visit was brief and his bid concise if not very detailed.
Description of Work: Senon came to my house precisely when he said he would to give me an estimate on replacing part of a stone walkway that had been destroyed. He was one of 4 bids I received. I did not employ him.

Rating CategoryRating out of 5
responsiveness
5.0

Yes, I recommend this pro

Lesley N.
02/2013
5.0
masonry
  + -1 more
Senon was very quick to respond and came out soon after he called me back. He was very nice to deal with, and gave us an estimate within a day. We ended up going with a friend of a friend only b/c he was slightly cheaper. Had we just been doing one thing to the house I would have gone with Senon - but we're doing an entire house. Need to save money where we can. I would definitely recommend him and think about using his services in the future.
Description of Work: Estimate

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura S.
02/2013
1.0
masonry
  + -1 more
We are Angie's list members specifically to prevent against the experience we had with Senon. We originally contacted Senon's Masonry in June and received a quote from him for our pool/backyard renovation project. Although Senon's quote was the highest we'd received, we were impressed by his Angie's list scores and by the photos posted on his website. We agreed to wait until September to get started, though we were eager to begin. We did not hear from him again until October. He contacted us to request a deposit for 50% up front--called a materials deposit--and shortly after had a crew begin demolition, which took a day or two. We did not see Senon for some time after that, for various reasons--legitimately, once, for rain, but also for "lisbility", "allergies," "sickness", "a dad needing attention." When, after weeks of no-shows, we decided to cut our losses and cancel our contract, Senon was, within minutes of my email notifying him we couldn't work with such a schedule, able to show up at our house to resume work. From there, our experience continually degraded. Each project Senon's crews completed had to be redone, and, while Senon willingly had his crew redo each job, it was only after we pointed out the poor quality of the work. We are not at home during the days--have little opportunity to be at home to manage construction-- and hired Senon because we trusted that he would manage his crews to ensure quality workmanship. Not only did the crew (a different crew?) have to build a second wall in front of the first wall they built--to hide the poor workmanship--but 4/5 of the new pool coping had to be ripped out and redone because of poor work:: improperly cut stones, uneven grout lines, irregularly sized stones, oddly angled grout lines. Again, Senon was willing to redo the work, and we were pleased with the coping. And then discovered that that mortar color was different where his crew redid the work. We withheld $1000 of the agreed upon amount to cover the cost of having the mortar redone by another company. Since Senon also used the wrong grout for tile in a saltwater pool, we are having to redo that as well, at additional expense. It is possible Senon would have agreed to redo the mortar, and it's possible he would have been willing to chip out the grout between the pool tiles. However, we reached a point where we were frustrated enough by the delays and mistakes that we opted to pay another company to finish the job properly.
Description of Work: We contracted to have our pool tile and coping replaced, and to have a poolside patio and steps redone.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
1.0

$14,000

Response from Senon's Masonry
I am Senon Castelan, owner and operator of Senon's Masonry. We specialize in custom stone work in the Austin, Texas area. As many local Austin companies, we are a small (masonry) company and we do our best to go above and beyond to make a project; whether it be a simple flower bed or a massive backyard renovation; more appealing and more magnificent than the home owner could have ever imagined. This is our ultimate goal. I, as a leader of my company and crew, take every project very seriously. Approach them as if I was doing the work on my own property; I would not accept just anything done on my property, I want the best! I operate as such with my clients, there is no other way to work in my opinion. When I received this review from the customer I was a bit taken back. Being a small business, I do run into incidences were I will fall ill; I never will delay for having "allergies", but yes we all do fall ill from time to time. I also did (as stated briefly above in clients comment) had an issue with my elderly father. I told my personal issue to the customer in confidence so they would know and possibly understand how pressing the matter was for me. I would have appreciated this bit of information to have stayed private, however, as we are now all involved with living through social networking (such as Angie's List) some must feel to let every flaw in a professional be brought to light. I must own up to the delay, I took to care for my father; that is easy enough for me and I hope people will understand why this delay took place. Another point was brought up about me not responding in ample time; I went back through my recoreded emails and researched this claim. I was in constant contact with the Customers' asking for more communication on scheduling, materials, their ideas, etc. I understand that each and every one of my clients has a life outside of their masonry project going on, so I am patient and not pushy. I am trying to make the area the clients dream, thier input in the planning phase is critical. If we are not on the same page during the planning process, re-do's will happen. I did not add to the projected cost to re-do this, as many companies will. In reviewing the emails, many of the "delays" were weather related. Weather will delay an outdoor project more times than any conctruction contractor would care to admit. Weather delays not only throw off one individuals time line, this set back will throw a conctractors entire schedule off. Stone quarries, suffer from weather as well, in which will delay our products delivery. Angie's List members, please take this into consideration when scheduling with any contractor. I am an honest businessman. I understood the Customers' frustrations in a few of the issues, and yes I attempted to resolve them by offering to do, and re-do, and re-do the work. When I realized there was nothing I could do to make them happy, I aggreed to let them withhold a part of the commited amount. This was the only fair way I felt to handle the situation. My regards and best wishes to you all.

Mark W.
02/2013
5.0
masonry
  + -1 more
I needed the front steps to my home repaired. The bricks had pulled away because of a settling foundation. Senon was on-time for his estimate. He quickly recognized the underlying problem and recommended a method to stabilize the front step foundation to the house foundation to minimize further movement before rebuilding the top level brickwork. Nice job on matching color and styles to the existing work. At the end of the job his crew made sure not to leave behind any trash or debris (even picking on small pieces old cement out of the grass).
Description of Work: Repair of front steps by stabilizing foundation and resetting brick top layer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Lisa C.
02/2013
5.0
masonry, pavers, gravel, hardscaping
  + 1 more
So pleased with Senon's Masonry. Both Senon and his crew were total pros. First, I'm always worried about construction companies I'm not familiar with because paying 1/2 up front is scary. Thank you Angie's List members for helping me see that Senon is legit and trustworthy. He came via your recommendations. It was a non-issue. Second, he communicated well. He called to give updates on the schedule and progress. He asked questions to be sure they cut the stones in the style I wanted. For example, I was keen on having 4 ft lengths. He reviewed his recommendations about how they would cut the lengths to get the best overall look (making each stone a bit shorter rather than having one odd shortie piece). It looks beautiful. They were also careful to get everything square and to cantilever it at the right distance. They cared about their communications and their workmanship. Finally, they're good at their art. It's hilarious to think that we considered doing this as a DIY project. They spent hours shaping and sanding the stones to my specifications. I thought they came perfect from the quarry. Ha ha. They were meticulous about cutting out the exact hole for the skimmer box so there's no trip hazard. I know this is not the typical job because our style is different, so it's great to see how well he listened to our plans and made them come alive. And they keep the job site clean. Loved them. In the photos you'll see an under-construction look, but you'll get the idea. I'll post new photos after the irrigation and lawn are installed so you can really see the impact of their stone work on the pool area.
Description of Work: Installed sawn gray leuder stones as coping around inground pool. They're 2' x 4' slabs. They also prepared a concrete base to accept the stones properly. They sanded the stones to be smooth and have safe, smooth edges. It's a rectangle pool with a modern/contemporary design.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

David A.
01/2013
5.0
masonry
  + -1 more
After their successful demolition of my brick wall two weeks ago I decided to hire them again to repair my house's brick veneer. They removed, cleaned & replaced ~75 bricks that were loose plus re-mortared a number of spots where the original mortar had crumbled. No shortcuts either, every loose brick & those attached to them were removed & replaced. His company did some work on the brick inside on the fireplace as well. After they finished up they cleaned up every bit of debris and they were done in about three hours. My house now looks better than it ever has, at least brick-wise. Thanks Senon!
Description of Work: Repair on my house's brick veneer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

David A.
01/2013
5.0
masonry
  + -1 more
The wall was about 5.5' tall & about 20' long. My guess was there was at least 2.5 tons of bricks there. Senon's crew was promptly here on the promised day at the promised time & they proceeded to get busy. by noon the wall was 3/4 gone. While the original bid was $850, Senon noticed the wall had a significant concrete foundation and asked for an additional $100 to remove that as well. This was quite a bargain in that his crew spent more time cutting up the foundation than they did demolishing the wall itself. And they did an excellent job, at the end of the day the foundation was cut to a minimum of 6" below the soil line, fresh topsoil was added to completely fill the resulting trench, and save for the bricks I asked him to save for future work here (stacked neatly by the side of the house I might add), all the debris was gone & the porch nicely swept. His crew spent over an hour just removing some buried rebar they likely didn't have to - I really appreciate their attention to detail. I will definitely be hiring Senon again! Thanks guys!
Description of Work: We had a free-standing brick wall in our front yard that the Missus thought was an eyesore and wanted removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Chris M.
11/2012
4.0
hardscaping
  + -1 more
Don't know yet, still in the process...
Description of Work: I've been trying to call Senon just to get a bid for my rock works and no one responded at first but a few days later, Senon called and showed up at the house. Bid for the rock work still in the process so I'll update this review as we go on.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$0.01

Response from Senon's Masonry
Member, We at Senon's Masonry, apologize for not getting back with you within the 24 hour time frame you are speaking of. We received your call Wednesday Nov. 28, 2012; generally call backs and emailing customers can take up to 24-48 hours. Unfortunately, we as a masonry company, do not service San Marcos area; Angie's List does does infact list "service areas" on our info page. Again, we apologize for any inconveniece this has caused you. Thank you and have a happy holiday season. Senon's Masonry

BRANDON S.
08/2012
1.0
masonry, hardscaping
  + 0 more
I contacted Senons Masonry and we scheduled a time for them to come by and bid on a job. I took a half-day of vacation time to meet them onsite but they didn't show up. I called a half-hour after our appointment time, then again an hour later, but got no answer. I left voicemail but never got a reply. In summary, I wasted a half-day of my vacation time and couple of weeks of timeline scheduling my project just because Senon's Masonry was too unprofessional to keep their appointment or answer their phone.
Description of Work: Repair some cracks in stone walls; build some more small walls in yard.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Senon's Masonry
We at Senon's Masonry apologize for the inconvenience we have put you through as a potential client and having to take time out of your busy schedule. This is not the normal way we conduct our meetings with clients. We have tried to contact you in regards to this matter, and have been met back without any response either via telephone or email. We are willing to give a coupon for work to be done in the amount of $300.00. If there is anything we can do to sway your opinion of our company, please feel free to express those ideas to us. Again, we thank you for your initial interest in Senon's Masonry and apologize for not satisfying you to your standards. Thank you and have a good day. Senon Castelan
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Contact information

4301 West William Cannon Drive, Austin, TX 78749

www.senonsmasonry.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Masonry,
Pavers and Hardscaping,
Stone and Gravel,
Landscaping,
Concrete Pouring and Repair,
Patios,
Kitchen and Bath Remodeling,
General Remodeling,
Handyman Services,
Ceramic Tile

FAQ

Senon's Masonry is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 2:00 PM

Senon's Masonry accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Senon's Masonry offers free project estimates.
No, Senon's Masonry does not offer eco-friendly accreditations.
No, Senon's Masonry does not offer a senior discount.
No, Senon's Masonry does not offer emergency services.
Yes, Senon's Masonry offers warranties.
Senon's Masonry offers the following services: Masonry repair, stone work , outdoor patios and kitchens , plunge pools , fencing,tile work , concrete work , stone walls , stone fence , pool renovation, landscaping

Contact information

4301 West William Cannon Drive, Austin, TX 78749

www.senonsmasonry.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
9:00 AM - 2:00 PM