Roto-Rooter Plumbing & Water Cleanup

Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????

Work was prompt, speedy and professional. GREAT COMMUNICATION. Came right away to fix a minor problem. We were very satisfied. Bid was very competitive too.

As well as possible considering inspections were required.

Great. The work was done quickly and efficiently.

I am a homeowner and we had a scheduled appointment for 12/31/2017 but was called that day and told that they are rescheduling someone else and giving them our appointment. I suggested to Rotorooter.com Roto-Rooter Plumbers that they could come anytime since they claim to offer "24/7 service." Rotorooter.com Roto-Rooter Plumbers knew when they scheduled our appointment at 8:46 p.m. on 12/30/17 how many clients needed rescheduling. Rotorooter.com Roto-Rooter Plumbers can not be trusted to keep their appointments and promises made to a homeowner. To sum it up Roto-Rooter Plumbers false advertises and breaks appointments. I would have given zero stars if I could.

I had to practically beg for someone to come over. At first, they said within 4 hours. Then the day after. Then no one showed up. I had to threaten to cancel so that they put me to "next available". The guy who did (Jesus) was very professional and solved our problem.

never found the problem but not for lack of trying

They came out and said there wasn't anything they could do for me. They didn't do the work.

I called them on Wednesday evening. They said they would be out Thursday between 10-2. Then kept calling to say they were running late. At the end of the day, they told me they would not make it to my home on Thursday, but they would put me as "priority" for Friday. I asked what "priority" meant and was told it means I would be the first appointment in the morning. Friday rolls around and at 10 I call because no one has shown up. They say they are running late. I ask when they expect to be here. They say they can't tell me! Enough with the run around!

They were not forth coming about the price and ended up putting a unit that was much more expensive than what they initially quote. They called to tell me it will be more expensive but failed to mention that it will be a 3 times more. Also they charged us 11 hours for a job that should take 4-5. And finally in bill of materials they had $1000 of material that they NEVER what those parts could be for a water heater. Never got an explanation for that. Horrible service and very deceitful that

The professional from Roto Rooter took 11 hours to complete his job. Did not gave us any heads-up or range $ that is going to cost us. Roto Rooter apparently charge 100% markup on the appliances bought thru them- $926k water heater cost should cost me $1800 if bought thru Roto. I was not told anything about it. After 11 hours the invoice came to be $4,864.64. The job was just a replacement of a residential water heater with a new one that cost me $4.8k. They charged me $1450 labor charge. I have never faced such bad service in my entire life.

Came when agreed and revisited when additional parts were needed

The service was prompt and professional but expensive.

They come out pretty fast; they're very reasonable and they do an excellent job each time. I know they are very excellent. Plumbers are expensive and to me they were reasonable and they worked with my landlord concerning the price issue and everything. The quality was excellent. They came out right away. It took approximately 45 minutes for the work to be completed, and two guys came to do the work.

Very professional and on time. Excellent service.

Excellent, I would use again if necessary.

I used them, they were on time, I had no issues. I didn't need any service, though; it was on the water company's part. They did come out; it was actually like two in the morning that somebody did come out, but it was on the water company's part so they didn't have to do any work. They're pretty honest, so it was good. I got charged nothing at all, whatsoever. It was pretty good.

Tried everything to get them to flow. Called Roto-Rooter and they were super friendly. Was able to get quick service & so professional.

They were efficient in fixing the problem. They were very clean.

They fixed the sink by fixing some part on it, no replacement part was given, and charged me an excessive amount for labor ($195) and the tank replacement in the bathroom---I provided the parts and I was charged $285 labor for that. They were here for less than an hour and we're out $480. And they also left a mess. I was not happy about that. I cannot believe the cost and then to leave behind a mess in my bathroom. Unacceptable.

They were fine. They were pricey. Except for the price it was excellent. The drain engineer they sent was very pleasant and knew what he was doing. He was very careful to not let the cats out.

Initially they said they could make it out in about 2 hours. 4 hours later i rescheduled. When they came out the quote just to put the camera in was $445. I declined the offer. Could have saved them a trip and my time if they would have provided some cost information up front.

First company (Fast Plumbing) that was sent out by the insurance company was too tired to do the repair that day. Next day Fast Plumbing a no-show. I called them. The owner (Lee) said he did not want the job; to notify my insurance company. The insurance company called Roto-Rooter of Austin on this 3 day weekend. Their plumber arrived within several hours. He completed the job within 2 hours. He did not have to pull my toilets (as the other company's plumber had wanted to do). He simply passed his rooter line down the shower drain. He then walked around the outside of the house and found a main sewer clean-out site built into the wall and cleaned out again at this site. I was so grateful as I had been going to the toilet in my backyard. I am 70 yrs, with a cane and Medical Alert bracelet. I will always use Roto-Rooter if they continue to provide this excellent service. They have the man power & expensive equipment to do a job correctly. No I do not work for them!

Excellent. On time, did the work, efficiently!

It went really lousy. Not a responsible company at all.