R.L. Stephens Fine Custom Cabinetry

Our process began in October of 2016. We had just purchased a house and began a remodel project before we moved in. We went to meet with Mike at his place of business to discuss our scope of work. He confirmed a date to come by the house to measure and quote the job. That date came with a no show. Should have stopped then. After numerous calls he did come by and complete this part of the process and committed to completing the job before Thanksgiving so we could move in. The first phase was to complete an appliance wall with cabinetry around a Sub-Zero side by side and combo cooking range. (Review the picture, not a big job) He came the first part of November for the demo and left. After a number of no shows for install, delaying our move in, the appliance wall was installed the week after Christmas. Mind you, less any doors or drawers. Mike committed to having them in next week after Christmas. Long story short, he only installed half of the doors 2 months later because the other doors and drawers were ordered incorrectly. Mike told us no less than 7 times the replacements would be in in a couple of days or next week. It's now April. For the last two weeks I have called him no less than 20 times trying to get resolution to this project with not one returned call. Yesterday, I went to his place of business to figure out what was going on. He told me he's been too busy and didn't have anymore excusses. He ended up our discussion with, let's call it even and left us holding the bag. He also had an island built for us, 48" X 108" for over a month that he left us out to dry on. I can tell you his talk may sound good, but business practice very poor. We were lied to on so many occasions I could write a book. This is the first time I have ever had to post such a review. Buyer beware. I wish it would have been a different story. We now are starting over with a half finished job. The