Renewal by Andersen of Austin

Description of Work: Replaced all windows

Description of Work: Total window replacement. |It was trickier than anticipated but the crew handled it well.

Description of Work: Replaced windows in house. They put the windows in as explained , at the quoted price. Did a profession job.

Description of Work: Warranty Repair, good job.

Description of Work: Overall, the work was excellent. The windows were very expensive and I am not sure we are getting the energy savings to justify the high cost.

Description of Work: Date of service 1-1-13. Cost of service $24000.00.

Description of Work: Replaced windows on front of home

Description of Work: replaced all the the windows in the home to include a octagon in the master bath

Description of Work: |I wouldn't have commented after the passage of so much time (over three years), but a close friend of mine told me about his recent experience with Renewal by Andersen. His description of their work had some similarities to mine. Immediately after my installation, I documented some of the things that characterized the behavior of the crew that did the installation as well as that of their manager (?), the man who contacted me after the job was done. | |I stayed out of the way of the crew but passed by occasionally to observe the work. I noticed that there were large gaps of an inch or more on each side of the two new windows in the dining room. When I said something about it, I was first told brusquely that, yes, there were large gaps but that I needed to take it up with the measuring tech or the salesman or somebody else. The new windows, which had been custom built, were too small. Unfortunately, the old windows had been destroyed when they removed them and now the new windows were too small. | |One of the workmen chose to argue with me that it was only half an inch on each side, not an inch. And when I assured him that it was wider than that, he argued that they had to make the window that much smaller than the opening because of a small point of rock on the exterior (which he didn't show me because it didn't exist). He said that they measured the smallest opening in the rock...so if one bit of rock was sticking out farther than the rest, that is where they would measure. Then he decided to tell me that the window couldn't have been made any larger in a "glider" style because that was as big as the factory could make a glider. I told him that the salesman or measuring tech should have told us if that was the case. | |I suggested that the gaps should at least have some wood filler (1"X4"s or some strips of plywood) in them (firmly attached to the 2"X4" framing) to stabilize the windows better. Twenty or thirty minutes later, Todd Cable told me that they had put 2"X4"s in on both sides. I don't believe there was room for 2"X4"s on both sides, but nevertheless, there was still a sizable gap (about an inch) on one side of each of the two window installations. When I gently suggested that it could use some more wood filler, Todd Cable told me bluntly that he couldn't do that because he didn't have a wood planer in his truck and that he had already put 2"X4"s in it. He also said that my walls had a lot of movement in them and that if they put any additional wood in the gaps that the movement of the house might crack the windows. I told him that if my house was moving that much, there would be big cracks (meaning substantial, wide cracks) in the drywall. Then he pointed out two hairline cracks in the sheetrock (that was 56 years old) to bolster his argument that my walls had a lot of movement in them. The house is founded on rock. It doesn't move much. | |Later, he asked me how far I wanted the sills to extend beyond the window opening, and I said that they should be like they were before...that I had been told it would be replaced just like it had been before they tore it out. He acted like he was annoyed (with me) that he would have to go out to the trash pile and find one of the old sills in order to measure it, but then decided he could, without asking, walk straight into my 25-year old daughter's bedroom in order to measure an existing sill. I had to tell him in a raised, clear voice to stop! | |They set up a radio, playing loud country music without asking if it would bother my daughter and me. | |These men were aggressive, too self-assertive, argumentative, and rude. They acted like big, immature high school boys. I was told to give my check to the painter without asking me if I was satisfied with how the installation had gone. They put their sign in my yard and left. | |Later, the manager or the man who seemed to be in a position of authority called me to ask if I was happy with their work. As I recall, after telling him about my dissatisfaction, I sent him a copy of my documentation, and I don't remember him apologizing or saying anything. | |At the outset, after I had made the appointment for Renewal by Andersen to come out and make their presentation, they sent me an email containing the following statements: |When working with Renewal by Andersen you can expect the following: |1. We treat our customer's according to the "golden rule". We have designed our processes around how we would expect to be treated. |2. All communications will be conducted with ethical standards that are of the highest order. We will always be truthful. |3. We will base our recommendations for your project solely on your wants and needs. |4. If you call our office and leave a message, we will always call you back within 1 business day. |5. If you choose Renewal by Andersen to install your windows we will keep you informed throughout the entire process. |6. Should there ever be any issue with your windows at any time, you will have a warranty direct from Andersen Windows, the largest window company in the world. Renewal by Andersen is the only replacement window option that offers a warranty direct from Andersen. |If you are 100% satisfied with the every stage of your window project, we would appreciate referrals because they are our most important source of new business. | |I don't believe they lived up to their promises. Of course, I will never use them again, and I will never recommend Renewal by Andersen. And, as I stated, a close friend who just had windows installed by this company said that the new windows were so much smaller than the openings in his house that he insisted on (and received) a five-year guarantee. |

Description of Work: The sales rep was condescending and pushy. We felt like we were talking to a used car salesman from the 1970's. Buy now or lose it! We did not buy.

Description of Work: They replaced every window and door in my house - approximately 29. The windows are beautiful and the service was very professional. Will use them again if I ever move to a different house.

Description of Work: They have replaced all my windows and one door. All the people involved we're professional, punctual, helpful and nice to work with.

Description of Work: Every window including three huge double-picture windows. Over 15 total. Did fail to do an opaque 'rain' window in bathroom but immediately ordered the replacement. On time courteous and net all commitments. Would recommend and use again. Even with the price.

Description of Work: We loved the windows we got from Renewal by Anderson several years ago, and recently decided to have them replace the rest of our old windows. The product they sell is great, and the company is very easy to work with and responds quickly to any issues. Their installers behaved in a professional manner, and cleaned up well after the job was done. We did notice an issue with the newest windows, reported it, and someone came out to investigate; it was determined that the window had a defect, and it was replaced with a new one in a very timely manner. We are happy with the product and the overall service, and would definitely use them again.

Description of Work: added 2 large fixed glass windows.

Description of Work: A few years ago, I had Renewal windows put in. I was pleased with the windows but when one wouldn't open, the number I had for them said they did not make repairs that another company would do that. Attempts to contact the other company were unsuccessful. I like the windows but am disappointed in the service.

Description of Work: Replaced all windows in the house with double-pane energy efficient windows. They finished in 2 days and did an excellent. Highly recommend this product and the professionals that work only with Anderson windows.

Description of Work: Replaced a hardwood threshold of a Frenchdoor installed 6/22/2010.

Description of Work: The sales representative was very good, which unfortunately led to the wrong expectation after the sale. I expected everything else to go just as well, but it didn't. First of all, Renewal By Andersen does not perform installations in-house. Installations are contracted to a third party. I had a major issue with the installation (which I'll explain in the next paragraph), but talking to their operations team felt like interacting with a middle man. Second: We scheduled for the crew to come out on a Thursday. I asked the scheduler at RBA if they would be able to finish everything in one day, and they said they should be able to but if they didn't they could finish it on Friday. Installation day came, and although most of the work was done by end-of-day Thursday, there was still work to be done. I ask the crew leader Ryan if they would be coming out on Friday and he said no because he had ACL tickets, and that it would have to be on Monday. IN MY OPINION, THIS IS VERY UNPROFESSIONAL. This was very frustrating because I took Thursday and Friday off to be at the house while they did the work. Third: I explicitly told and confirmed with the 3rd party installers that I wanted my window centered on the wall, meaning an equal distance from the left and from the right. They were off by 3", and this threw off and delayed our kitchen remodel. It was not easy getting someone to come out to fix the window. Lot's of phone tag. Which leads to my last point. Very poor communication. It is very difficult to get in touch with anyone in the servicing department. After repeatedly asking to be contacted by email instead of by phone, they continued calling. Overall, I am happy with the windows. They truly are very nice. BUT, everything after the payment was very disappointing. I DO NOT RECOMMEND RENEWAL BY ANDERSEN OF AUSTIN.

Description of Work: Ordered, built and installed windows. Had trouble with one of them, but it was repaired.