They weren't cheap but they did a good job and the windows are of good quality.

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They did a fine job, despite ownership change midway. Prices for the same window also escalated a lot during our replacement timeframe.

The work went very fast. We were promised that our home would not be exposed to the elements for any length of time, and that was the case. Workers were very efficient and knowledgeable. They cleaned up well after the job. We have had the windows for over two years now, and the difference they have made is amazing. Our home stays much warmer in the winter and much cooler in the summer. We have noticed substantial savings in our utility bills. The windows are very attractive and very well designed. Of all of the remodeling and improvements we have made to our old home, the Andersen replacement windows have by far been the best investment.

The installation crew showed up on time and installed the new windows as expected. They gave me a short demonstration how the new windows work. I'm satisfied with the window installation job. The second part of the window replacement job is to paint the new window trims. It took few phone calls before the office sent the painters out. The painters did a great paint job.

The sales person came on time to the appointment that was set up ahead of time; he was very professional and answered all our questions. He measured the windows, gave us a price. After ordering the windows were delivered on time and installed without any problems. We are very happy with the product and the entire experience.

All materials came as expected and work was done in one day. Left areas clean and windows polished to brilliance.

The team were quick, very professional and did a beautiful job. I was truly amazed it went so well.

One day turn key installation. Everything done in professional, workman-like manner. Expensive if you are looking at the short-term solution. Cheap if you consider they will outlast your house. Door is built like a bank vault.

The guys were all very professional, did their jobs efficiently which was good as it was cold outside. The job went pretty much without a hitch over 2 days. The results are new spectacular views of the backyard and deck and much greater energy efficiency which was the main point of the replacement.

Ok. Things happened, they corrected. Although the company they contract with to do the drywall repair and paint was horrible. Windows are pricey and we really haven't seen a big enough change in our electric bill to justify the money we spent

With the exception of one window that was measured incorrectly, the installations went smoothly. The crew was polite and professional. Renewal By Anderson corrected the remaining window and gave the mis-measured one to us which was very nice. It has been a couple years since we had the windows installed now. I called recently after seeing one of their demos where the windows glided up and down easily. Our windows do not. My wife cannot raise a window as it has too much friction. I called and the young man who came to investigate said this is normal and we just need to spray with silicone spray periodically. Even with the silicone spray it is too difficult for my wife to close the windows (all the up/down windows. not just 1 or 2). For the money the windows should have worked perfectly from day one and on. The repair recommendation felt like a blow-off from the company. I am very disappointed in that.

Smoothly. Did it in one day which was nice. Worker said there was a damage on one and reordered a replacement. That too went smoothly. I would use them again

Although very costly, we had Andersen windows before and knew they were extremely high quality. Our house was very cold in the winter, hot in the summer. To bring down our energy bills and to increase the comfort level in our house, we bit the bullet and replace the first floor windows. Andersen is very professional and did exactly what they promised in a timely and orderly way. We had only one small glitch, which was caused by the office staff not returning phone calls. We had ordered new blinds and wanted the touch up painting done before they were installed. Since it was a very small job, it must have been put in the "to do later file". This was the only small complaint.

The company was very easy to work with, the work was performed on schedule and with great care. The finished product is lovely, functional, and has greatly reduced our heating and cooling bills.

Overall it went well. Took some time to get everything installed but they were very professional with all follow-up work. I will use them again. Great customer support and follow-up.

It went very well. They did a good job and they're excellent. There was a miscommunication between me and them because there was a problem when one of the windows was made backwards from what we wanted. They had no problem remaking that window which was a real suprise because it wasn't their fault. It was my fault for not understanding the terminology that they were using to describe which way the windows open but when I pointed out to the installer that it just wouldn't work the way they built it, they rebuilt the window to meet our needs with no additional cost.

I called Anderson and asked them to come out and give me a bid on replacement windows. They said that my husband would need to be there. I told that that that was not going to happen, that it was my money paying for the windows, that it was my sole decision, and that my husband had no part in the decision. They asked who the deed to the house was in -- I told them both names. They insisted they would not do business with me without my husband being involved. They said they would have a supervisor call to talk to me about it. I am still waiting for the call. 
This experience smacks of discrimination. I bought Pella windows today.

unknown

It went very well.  They are a little pricey but the quality is superior.

I stopped at the Anderson booth at the State Fair and asked for an estimate.  They took my information and a representative called to make an appointment.  The Salesperson was polite and professional until he gave me the cost estimate which was more that twice amount of my mortgage.  When told that I could not afford that, he felt that I obliviously wasted his time and really didn't care if I used his company or not.
Since then, the sales appointment scheduler has been calling periodically.  Initially when I told her that I could not afford their product, she stated that they had a more affordable line of windows and that another sales person would have to come to my home to show that line and do another estimate.  I asked why wasn't the first sales person able to show me the windows that were more in my price range?   Apparently each sales person is only trained to sell one model of windows.   I found this business practice to be a complete waste of both my time and the salesperson's.  Due to this practice, I decided not to use this company.

Will select another contractor to perform the work.

They did fine. They came on time. Since they had to remove windows, they didn't end up with any glass in the house and they removed the old windows. They finished the windows properly. The windows came in on size so they didn't have to re-order. The guy who installed it measured it properly. Everything just sit well and they're functioning excellently. They are the most expensive ones out there.

Debbie Amsen (Sales Consultant) came to our home to give a sales presentation and after we were convinced that the Renewal by Andersen windows were the best product for our home we ordered them. Subsequently a representative came to our home to take measurements. Approximately 6 weeks later a crew came out to do the installation and we had a very good experience with the installers. They were professional, courteous and efficient while installing 26 windows. Despite a driving rain and cold temperatures on the first day of installation the crew went about their business. The only thing we had to do after the installation was rehang the blinds.
We are very happy with the quality of these windows and we feel are well worth their cost.

Our sales representative, Doug M., met us at home exactly at our appointment time (6pm).  He had told us prior to the meeting that the appointment should last 1 1/2 - 2 hours.  Once he began, it was evident this would last a bit longer, but as my wife and I had lots of questions, we were OK with this.  Doug measured each window in several places and took lots of notes on what options we would like for each opening.  After all was said and done, he gave us the price quote for windows if purchased today, a savings of several thousand dollars over waiting.  I came close to terminating the sale at this point, but the product seemed to be superior to others we looked at.  We signed a contract and the appointment ended at 10pm!  A few days later, the measurer, Michael T., came to the house to measure the window openings for the final order.  He answered questions we didn't think to ask during the sales meeting, and he clarified which windows would have tempered glass and which would not.  Although we were told initially that it could take six weeks or more for the windows to be built and shipped to our home, it actually was around 3 1/2 weeks when the windows were ready.  RBA called to set the installation appointment, then called the day prior to confirm.  The installation crew (Todd K. was crew chief) arrived within 5 minutes of the time the told us they would be on site, and they had all 12 windows installed by the end of the day.  Of course, this was a 6 man crew, all wearing RBA uniforms, and all cleaning up as they proceeded from one window to the next.  Doug also stopped by on installation day to see how things were going and to find out if we had any concerns.  Everyone on the installation crew was clean, professional, and answered our many questions as the install took place.  The crew returned the next day to complete the exterior trim, and they were finished by noon.  On the day following the installation, we received a vase of flowers as a thank-you gift from RBA.
The windows are high quality products, and I have already noticed a huge difference in how quiet the house is and how infrequently the air conditioner cycles on and off.  I can highly recommend the product and every person at RBA we dealt with, from sales through installation.  My only source of disappointment is the pricing.  Having a "Today Only" pricing model does not do this company justice:  there should be one bottom-line quote regardless of whether I order the product on day 1 or day 100.  As I stated above, I almost terminated the sale just because of this point, and I have to believe RBA has lost business from this sales approach.