Remodeling Boutique

unknown

Contacted service provider because I saw their work on HOUZZ and they seemed awesome- I loved their design ideas and I was so excited to start working with them. The contact person Michelle was consistently late or would not return calls, emails, or make appointments at scheduled times. There was always an excuse as to why this happened. So, I started to "cc" myself on emails to make sure that at least my email account was sending things out and it was not something wrong with my email account. This helped- but they still would miss calls, reply to communications 3-4 days later. They are not on top of the ball as you would expect a general contractor to be. At least not when it comes to communicating with customers. In addition to that- I mentioned that my goal was to update my home. I wanted to remodel my entire home and wanted an estimate to see what was feasible. I mentioned that I did have a roofing estimate done a while back and since this impacts my entire home- I thought a remodeling project might be a good idea at this time since a new addition will impact the roof and I can get all of this done at one time. I also mentioned that my insurance would pay for this - so it's a done deal. No worries about payment. They requested that I send my roof estimate over which I thought was odd, but I went ahead and sent it. They contacted me about 5 days later (after several attempts on my side to contact them) to tell me they could not meet or beat the price and would not work with me on this project. I thought this was ridiculous since I never asked them to meet or beat the price. I know a roofer costs less than a general contractor (they usually up the price by 10-20% for their managment services). And, if they would have asked me they would have known that my insurance would pay the full price of a general contractor - IF, I decided to go for a genereal contracting company to do the work instead of a roofing company. No communication was done. I emailed them back explaining this and tried to clear up the misunderstanding- but they never replied to my emails or returned any calls. These people are completely unprofessional and disrespectful towards customers- I would not recommend them to anyone. I just decided to move on to another company with better communication and management skills- because these people definitely don't have it. I would not waste my time.