Reliant Pest Management

I was told this was a NO CONTRACT, CANCEL AT ANYTIME. When trying to cancel this service, the sales man Elijah proceed to not understand the word NO. I had to get my fiancé involved and Elijah then proceeded to call us RUDE because he didn’t understand the “jokes” behind my fiancé telling him to cancel the service. I have this ALL in text.. and proceeded to call us RUDE again. And is refusing to cancel service and provide us with a manager phone number. The mosquito service is garbage. We have swarms of mosquitos everywhere. And we still have spiders and Ants. Even after calling them to tell them we still had bugs, they sent someone out- and we STILL have spiders and Ants. But Elijah said he “expects” us to give him another chance to make it right? How many chances are we as customers “expected” to give companies that screw up!??? And then to continue to be PUSHY??? Unacceptable! Company is still refusing to cancel the service.I emailed the company telling them what was going on and they sent me a bill for an additional 6 months of service!! What happened to the low cancellation fee? Why am I being charged for 6 months of service when I am not getting the services? Horrible company. And I will be reporting them to the BBB

After years of being a customer I would not recommend. We have been a long time customer, but began having real issues with our experience after a move to our new home. We cannot keep consistent service and technicians, the treatments were not helpful, and the office would say that someone would call me back and then they did not. I would schedule a service call, agree on services, and then the call would not go as promised. They say they treat attics, then would not treat attics. They said a manager was coming out and then a manager did not come out. Reliant charged me for a yearly ant prevention called "Top Choice." I would call saying I saw ants and needed service, but their people would come without the product. One day recently I was told they do not carry top choice and have never carried that product- that they use a lesser product. They also explained that their technicians are not certified to use Top Choice or the second product. No refund was given or offered. Reliant Pest control had no problems when it came to billing me and taking my payments, but they did not provide the service that they charged for. They go through technicians and I can only guess that if they treat their employees like they do their customers, it would explain the poor service and the turn around of employees.

I have had Reliant come twice so far to exterminate my home. From the very beginning, meeting with Zac to begin our service plan, to the technicians coming, I have been very pleased. On both occasions Will Leshikat. the service technician was very professional and informative. Being a new home in a new neighborhood, with homes still under construction, we were seeing several spiders, ants, etc. However, since the treatment we have not had a problem, even with the recent rain.

The serviceman was very polite and courteous towards my home. He was very quick and efficient and guaranteed a followup on the traps in a couple of weeks to make sure the pest are gone.