Description of Work: Ready 2 Clean is not ready to clean. They were scheduled to come to my house on May 18. I stayed home all day waiting for them. They never showed. Later claimed they had come but no one was there. I had bought three vouchers from dealfind. Dealfind gave me a creadit for all three vouchers.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$172
Trong L.
01/2012
1.0
house cleaning
+ -1 more
They got lost. How? Even phones have navigation. Anyway, they were over 2 1/2 hours late. Their emails had insisted that they'd be there by 10:00am. They didnot dust, straighten out anything. They only moped. I paid $40 extra for 2 bathrooms which then left untouched. Not even the toilet. STAY AWAY from ready2cleanmaids.
Description of Work: I bought 3 vouchers from LivingSocial.com @ $59.00 ea. in April, 2011. I contacted them by email to schedule an appointment in July 2011. I never got a response. I emailed them 4 or 5 times and finally, in Dec 2011, I wrote that I would give them 7 days to respond, otherwise I would ask for a refund and post a negative review on Angie's List. They finally responded. Denied that I sent them numerous emails when I forwarded them my first email to them. Anyway, we exchanged a few emails regarding the time, date,...of the appointment. Their email tone was very rude. Uncooperative. Ex. I told them that I leave the house at 10:15am, they wrote that they come 9:30-10:00. Finally, I had to tell them, they had to come after 10:15, end of story. BTW, they came after 12:30; over 2 1/2 hour late. They charged extra for windows, but I didn't know how much and ask if they could call me to tell me the amount since I work 5 minutes away. Their response was NO. The staff had to be paid then. How rude. How was I to pay when they didn't even know the amount. Anyway, thank goodness they lost the sale. They charged extra for the bathrooms: $25 for master, $15 for additional bathrooms. The unanswered emails(scheduling was done by emails only), lack of decent customer service, 2 1/2 hour late, could have been overlooked if the job was good. It was not. The worst job I have ever seen. The extra money paid for the bathrooms: they didn't do a thing. Not even the toilet. They didn't even dust. All they did was mop the floors. $105.00 to mop the floors for a 1200 sq ft house.
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Service Categories
House Cleaning
FAQ
Ready to Clean Maids is currently rated 1 overall out of 5.
No, Ready to Clean Maids does not offer free project estimates.
No, Ready to Clean Maids does not offer eco-friendly accreditations.
No, Ready to Clean Maids does not offer a senior discount.
No, Ready to Clean Maids does not offer emergency services.
No, Ready to Clean Maids does not offer warranties.
Ready to Clean Maids offers the following services: Housecleaning including vacuuming, mopping, dusting, window & bathroom cleaning.