Pure Plumbing Service

Ahhh....Mondays - something always seems to go wrong - thought I had a backed up line and just needed it snaked out - no worries. Called home warranty provider to send someone out to take care of the problem right? Wrong. It wasn't just a clogged line and I received an ungodly estimate and the home warranty didn't cover it- yikes! Enter my knight in shining armor, Mark, from Pure Plumbing. He was able to come out to the house within the hour! After digging around in a tank full of *muck* he was able to diagnose the problem (tree roots had grown into the tank and burned out the motor on the grinder) he gave me an estimate $1000 less than the company that shall not be named and said he could have the work done by 7pm that night - and he was right. I was very pleased with the service I received and the fact that Mark took PRIDE in doing his job - a rarity in this day and age. I would highly recommend the services provided by this company anytime.

We live on a hill and have a sewage lift station, which is basically a small septic holding tank with a grinder/pump that discharges into the pressurized city sewer pipe. The pump had failed intermittently for a few weeks, and finally went out on a Friday night. The pump and quot;storeand quot; is closed on the weekend, so I rigged up a cheapo sewage pump from Lowes for the weekend. (So I got quite familiar with how the system works.) Called my regular plumber Monday morning, and they were busy until Tuesday afternoon! So based on the equipment supplier GP Equipment, I called Pure Plumbing, even though they have a non-A rating. They had a reasonable and quot;show upand quot; charge, and they came about mid-day. Meanwhile, I visited the pump supply store to get educated on how the system works and what I should replace. Mark from Pure Plumbing quickly diagnosed the problem as a faulty relay, a relatively simple repair. Of course I'd messed up a lot of the plumbing to install the temporary pump, so reassembly was a bit of work. Since the pump was 15 year old, I decided to replace it while the pro was here putting things together. Mark did NOT try to up sell me on the replacement, but said he would put it together the right way. Everything went great. They finished about the time promised, and they wanted to make all the and quot;modernand quot; enhancements that the equipment supplier had explained. I was very pleased that they handled the plumbing, the electric controls, and did everything the right way. Certainly not the cheapest, but after 2 days without sewage, we were happy to pay any price. I am quite pleased with the quality of work and willingness to explain everything. I even had them add a relay to connect the failure alarm to my security system.

it was my fault because he was the only guy i called. i was in desparate need of someone to fix our tub and hot water lines. he came out to our house quickly, gave us an $1800 estimate and began the work. make a long story short, we were having the tub replaced due to a rusted drain in the steel tub. basically he replaced the old tub, with another steel tub, except the porcelain was completely shattered around the drain. we could not see the shatter until it started rusting, just a couple of weeks after installation. basically, he found the cheapest tub, that Home Depot had on hand, did not check it for any damage. BEWARE...OVERPRICED SERVICES so now, we have replaced our old rusty tub, with a completely new rusty tub - thanks mark. btw-after all the money we spent with him, his response was and quot;there is nothing i can do.and quot;

Mark is responsive and highly competent, so it went very well.