Pipedoctor 24-7

Extremely bad service. The technician Gerrod was very rude and did not fix the issue. They are only interested on getting money from Home Warranty, I am amazed with the rude behavior this guy had. Never use their services.

Too bad there can't be zero or negative stars because giving them 1 is way too generous. Landmark Home Warranty says they don't go off of reviews posted online before referring a company. I only wish they cared more who they send into their clients homes. The verbal abuse I suffered at the hands of PipeDoctor24-7's owner today was not only unjust, but was unwarranted as well. 11/29/19 Landmark sent PipeDoctor24-7 into my home. Diagnosis - hot water heater needed to be replaced. 12/2/19 we receive an email from Landmark approving a replacement as well as labor and second man labor. But..."there are some items required for the replacement that are not included in the warranty coverage, which you will need to pay directly to the contractor. Those items and their costs are listed below." I am putting in parentheses what those items actually cost if I was to purchase them at Home Depot or Lowe's. I am by no means a novice, I am a female do-it-yourselfer who actually enjoys shopping at Home Depot and Lowe's more than any department store; so the pricing jumped out at me immediately. Out-of-pocket costs: drain pan - $110 ($20, but I already have one in place) t & p - $90 ($5.96 to $10) water line - $149 (2 for $20 but I found a kit including gas line for $35) venting - $90 (venting is already in place and in great condition) gas line - $90 (less than $20) vacuum breaker - $65 ($14) expansion tank - $195 ($30) Their price quote $789 (actual cost at Home Depot $94) This is over a 700% mark up on parts, some completely unnecessary, but they won't approve installation unless I agree to all, at their cost. After several email exchanges and no help from Landmark, and after leaving messages with no returns from PipeDoctor, I finally get hold of Joe today, 12/6/19 who eventually transfers me to Natalie. I offer to purchase the items myself in order to proceed forward, Natalie states that it is their "policy" to only use parts they purchase...because we all know that there is a huge difference in the above plumbing parts. Actually, I think she used the term "authentic plumbing parts". (Apparently Natalie thinks I would search for sub par parts to put into my home because we would all love to be awaken with a flood of water gushing from our attic because of those pirated parts). I even offer to show receipts from a plumbing supply house, but that gets denied as well and she offers to have a manager call me. Approximately half hour later I receive a call from the owner himself, Josh Beck. The man is the rudest person I have ever spoken to. He tells me that Landmark sets the price, I correct him that Landmark said he does, and this goes back and forth. What he doesn't know is that both Joe and Natalie have already told me that Josh sets the parts price. He then screams to me that it really isn't that big of a mark up and that he has overhead such as insurance, vehicles, payroll, inventory. I even offer to compromise on the mark up, or to purchase of my own parts. I have to admit the conversation became very unprofessional and downright ugly. It ended when he hung up the phone on me, but not before he told me if I left any bad reviews of his company that he would sue me for defamation. What respectable business does this? Not only is he rude, and his yelling didn't work on me, now he resorts to bullying and threatening as well. Landmark has been notified that I do not want any representative of this company in my home for fear of harm to myself, my family, or my property. Yes it got that ugly. Joe, I am not defaming you, I am merely writing a review of my true experience with you and your company. If there is any negativity, it falls on your behavior and your attempt to commit a fraudulent scheme. My advice to people who are considering using PipeDoctor...educate yourself on pricing. Go line by line, item by item and research. To charge a customer parts for installation more than the unit itself is ridiculous and should be the first red flag. After reading other reviews of this company online I consider myself lucky that this is as far as my contact has been. I feel sorry for those whose homes suffered damage due to their negligence. As for Landmark Home Warranty...the jury is still out.

Do not use this company under any circumstances. Their technicians showed up at my house and proceeded to make snide comments under their breath and treat me in a rude manner. Durand their lead technician was so disrespectful and threatening that I was afraid for my safety and made the crew leave my premises. They then proceeded to bill my credit card $75 and refused to send another technician out.

This is the first time that somebody recommended by Angie’s List disappointed me. This particular plumber, Josh Beck (RMP 42363) from PipeDoctor 24-7, may be a very skilled plumber, but he is seriously lacking in the customer service department. Josh barely spoke to me at all. I asked him if he could move a large box out of the bathroom for me because it was too heavy for me to move. He replied tersely, “I’m a plumber, not a mover” and charged me $125 for moving the box. A few minutes later, I overheard him complaining to his assistant that he didn’t think I would agree to the extra fee, but since I did, he had to go ahead and move the box. I can’t remember when a service provided was so uncommunicative while providing a service in my home. I am assuming that he fixed the leak properly, but he didn’t explain much to me, so who knows? The company may be a good company, but this guy’s customer service skills need some work.