Pest Management, Inc.

Heat treatment process went well. Technician was knowledgeable. Very efficient. The process was not as tedious as I imagined. I was also able to enter my home that night. Due to cool weather outside we were able to cool the house down.

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They were very attentive to my questions and my needs. There were two technicians here doing the service. They had great follow up after the work was done. I have not had any issues since then. They did a really nice job.

On time, services exactly as promised. So far (2 weeks out) no recurrence. If all continues to go well, I will be satisfied. 1) Our home was previously treated for bed bugs in November 2013. All rooms were inspected, guest rooms only heat treated, where we found evidence) The rest of the house got chemical treatment Paid $1200 then for treatment that was guaranteed for 6 months. We were inside the warranty period. 2) Unhappy when we had a recurrence of bed bugs in April (still in warranty period). I had bites. They came out and showed me the proof of return of bugs. Was told that they would deduct the amount I had previously paid "under warranty" from the total cost of service and treat the entire house. Not thrilled, but we had to get rid of bugs. 3) Contract came via email. When I read the contract, he had shortened the new treatment warranty period to 3 months. I objected, and after negotiations got 6 additional months warranty (to October, 2014) His reason for the shortened warranty (which he had NOT told me verbally during our visit) was that he believes I brought them back into the house with my international travel. It's possible. It's possible they didn't treat well in the first place....we will never know. Bed bugs are terrible and can live a LONG time and are difficult to eradicate. Preparation for the treatment is hard - you have to remove anything that can't withstand 140 degrees sustained heat. (Candles, crayons, aerosols, etc) Treatment lasted all day - which is a GOOD thing. Even though clothes in closets are heat treated, they recommend you wash and dry EVERY SINGLE ITEM in your closet after treatment. They pull furniture away from walls. All the things that were pulled out have to be put away. It's HOT for hours till the heat dissipates. That said, the workers were helpful, kind and efficient. They did what they contracted to do. I am doing my best to NEVER have to go through this again. Purchased bed bug covers for all beds / box springs. Purchased an industrial steam cleaner and steam cleaned items before returning them into the house. I will quarantine my luggage and steam it before bringing it into the house from now on.