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29 years of trusted experience
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Reviews
3.916 Reviews
Showing 1-16 of 16 reviews
Nell C.
04/2013
computer repair
+ -1 moreThey could not keep track of my machine. Each time I called, they could not find it in their inventory system and had to search their office physically to locate the machine. They kept it for a month and never did the repair. Finally I went and got it back and they apologized and didn't charge me.
Description of Work: I took a netbook that would not boot. They identified the problem as a bad hard drive and did not charge for diagnostics.
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Chris P.
04/2012
computer repair
+ -1 moreThey really knew what they were doing. They did a good job with this project. I would use them again.
Description of Work: I needed to have some information retrieved from a hard drive that had gone bad.
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Yes, I recommend this pro
$50
Paul K.
04/2012
computer repair
+ -1 moreI would give them an A on everything.
Description of Work: I used them for computer repair. It was general service.
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Yes, I recommend this pro
$100
Amy L.
02/2012
computer repair
+ -1 moreThey were recommended by a friend. The $70 they quoted seem to be reasonable and it is better than buying a new PC. Overall they took a while but they are pretty good. As for punctuality I did not call them in advance and they said it mostly would be waiting for the part.
Description of Work: I have just been to PC Guru to repair my lap top as I dripped coffee into it and the key board needs to be replaced.
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Yes, I recommend this pro
$70
Joan H.
02/2012
computer repair
+ -1 moreThey did it very quickly. They didn't charge me because it only took about five minutes for them to do the job. It's a really good place. I have used them a couple of times. A couple of years ago I had used them to get rid of a virus. They did a good job and never came back. They also gave me advice.
Description of Work: I used PC Guru to help me unlock my computer.
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Yes, I recommend this pro
Sarah R.
10/2011
computer repair
+ -1 moreI had a wonderful experience with them. I like that they told me everything they were going to do upfront. Their communication was very clear which I appreciated. They did really good work. We had to recover information from a drive that had been damaged and they were very upfront about what they could and couldn't do. They got more off of the drive than what I had expected. I was very happy with that. They were convenient and timely. They didn't take forever.
Description of Work: I used PC Guru four years ago for computer repair.
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Yes, I recommend this pro
Mark N.
07/2011
computer repair
+ -1 moreI was extremely disappointed with them. They kept the computer for multiple days. They said they were going to do things that they didn't do. They never resolved the problem and they took a bunch of my money. They could have easily fixed the problem by telling me that it was a malicious virus and we need to reload the hard drive. They just kept jerking me around and that really irritated me. He put something in but I don't know.
Description of Work: I used the service of P C Guru about a year ago to take a virus off my computer.
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$250
Response from PC GURU
Erik K.
06/2011
computer repair
+ -1 moreThis company is clearly one that is being run into the ground. Only one store remains. Customer service is non-existent and standard business processes for handling orders, communicating with customers, handling complaints, etc. seem to be nonexistent or ignore. Avoid using this company.
Description of Work: My daughter had a problem with the monitor on her beloved Toshiba laptop. I suggested she take it to the PC Guru on North Lamar as it is near her apartment. She is a UT student. She depends heavily on the laptop and thus chose 'priority service' (not the top tier service, but higher than normal service) in order to get it evaluated within two business days. I will not describe the complete five-week odyssey that finally resulted in a replaced monitor, but I will hit the highlights. The company was apparently in the process of closing its North Lamar location, but they did not tell my daughter to expect any delay in service. She called numerous times that first week. After a full week, she picked up the computer, which had not yet been evaluated, in order to complete some critical work for school. She brought the computer back. After getting the runaround for almost another full week, she got a call from a technician whose comments made it obvious the computer had not previously been evaluated, despite assurances that the part had already been ordered (it had not). When the part finally was ordered, it arrived and was installed some five and a half weeks after the initial request. My daughter was charged for 'priority service' which accounted for over $100 of the $264 bill total. When she tried to get the charge for priority service reduced, she was told by the person at the store (now only the South Austin store was still open) that he wasn't authoriized to reduce the charge. My daughter tried reaching the owner many, many times via email and phone. No response ever. Then, she learned that she had been charged twice for the same service. She had to get the charge reversed at her bank. The company never responded to her valid request for refund of the duplicate charge.
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$264.13
Response from PC GURU
mohamed K.
10/2010
computer repair
+ -1 moreI dropped off my PC on a Monday and it was back to me on Weds fixed. They found the problem right away and they took the time to explain what they found and how they fixed the problem. The repair should have been something that Dell could fix over the phone but only if the techs have the right experience. The tech at PC guru was very capable and they fixed it fax with no recurring problems.
Description of Work: I spent an hour on the phone with Dell and with another company who provided phone support and neither could fix my computer. The PC was crashing and would not boot up.
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Yes, I recommend this pro
$200
Margaret H.
07/2010
computer repair
+ -1 moreVery bad
Description of Work: Tried to cancel service call by phone--was told I couldn't. Tech then showed up and wouldn't leave. They continue to bill me as though I had received a service.
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$110
Response from PC GURU
Paul C.
06/2010
computer repair
+ -1 moreI took my laptop to the north location (4004 N. Lamar Blvd) on Thursday 6/3, and requested service to remove malware/viruses. The receptionist who checked in the machine asked if I wanted express service at approximately $84 per hour or standard service at approximately $56 per hour. I asked the timeframe for completion if I used standard service and she said the laptop would be ready by Tuesday 6/8. I said that sounded like a long time to leave the machine, and she said they would call if it was ready sooner. I called on Tuesday 6/8 to see if the machine was ready, and the woman who answered the phone said they hadn't started on my machine yet, and there were many people "in the queue” ahead of me. I complained about being without my laptop for this long (with no end in sight), and the employee said they would “move me up in the queue” and get the machine finished that day if possible. After receiving no call by the middle of Wednesday 6/9, I called again, and yet another female employee said they hadn’t started my machine and there were still 3 customers ahead of me in the queue. I picked up my machine the same day. I did without my laptop for 6 days, and am no closer to fixing the problem. Unbelievably unprofessional!
Description of Work: Virus/malware removal from a laptop computer
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Response from PC GURU
Paul K.
05/2010
computer repair
+ -1 moreOur computer was acting crazy. It would freeze, or close all of a sudden. It wouldn;t download pictures and freaked out when we tried to put music on the MP3. We brought the computer into PC Guru and they perfomed a bunch of magic and gave it back. The comuter still had problems, so we brought it back. They performed more magic (and didn't charge us the second time) The computer had problems still. The third time the tech came to our house, worked on the computer for 3 hours, then took it with him to complete the job. They did not charge us for the house visit, fixed the problem and said they were very sorry, they should ahve figured it out to begin with. I love these folks!!
Description of Work: Our computer was acting crazy. It would freeze, or close all of a sudden. It wouldn;t download pictures and freaked out when we tried to put music on the MP3. PC Guru chased the demons out of the computer (that is as close as I can get to whatever they did to fix it!)
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Yes, I recommend this pro
$120
Michael C.
10/2008
computer repair
+ -1 moreThe laptop ran a very weird version of Linux which no one seemed to be able to work with. P C Guru was only one who was game to give it a try. I was told it would be a simple 20 minute fix, I nodded knowingly and said I would check back in. An hour later I came back and was told it would be a few days. When I came back the problem had not been resolved. At this point I have no doubt that Jamie the tech had poured many hours worth of work into the laptop. We decided that the only way to fix it might be to load a more conventional version of Linux onto the computer deleting the old operating system completely. This was done and I can't be happier with the results. I know that Jamie put many more hours into fixing my laptop than I was billed for. Although the solution was not ideal, I have no doubt that it was the only one that would work. These guys do great work.
Description of Work: I took my Linux based laptop in to have a software application updated.
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Yes, I recommend this pro
$188
Dean G.
08/2008
computer repair
+ -1 moreMy computer would not access the Internet, and all the evidence indicated that I needed to replace the network card. I took the computer to PC Guru, and the tech checked all other possibilities before replacing the card. He discovered that the real problem was a the firewall that I was using, which had become corrupted. He saved me money and a lot of trouble. All of the people that I spoke to at the office were very courteous. Overall, they did an excellent job.
Description of Work: Repaired problem accessing the Internet.
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Yes, I recommend this pro
$62
Paul K.
04/2008
computer repair
+ -1 moreDid what we asked, explained what they did, and included free virus software protection.
Description of Work: Format hard drive, re-install Windows.
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Yes, I recommend this pro
$100
Eileen B.
02/2008
computer repair
+ -1 moreOne of our house computers would not boot up one morning. It had my unfinished taxes on it, plus the kids use it daily. So I wanted to get it fixed quickly. I called PC Guru because they are very close and had done work for us in the past. They said that normally it would take 2 or more weeks to do the job, but if I would pay their "rush" rate which is 50% more, they could check it out today. So I took it in. I got the call back about 2 hours later. It was fixed, they said, and only charged me for 1/2 hour's worth of work. They said I was lucky because normally the fixes are not that simple. But I was impressed with their friendliness, honesty, and technical know how.
Description of Work: The computer would not boot. PC Guru loaded MHDD and ran a full scan of the drive. There was 1 bad sector which was repaired. Windows was then able to boot with no problem.
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Yes, I recommend this pro
$42
Contact information
310 E Saint Elmo Rd Ste B, Austin, TX 78745
allpcproblems.comService hours
Sunday:
ClosedMonday:
9:00 AM - 6:30 PMTuesday:
9:00 AM - 6:30 PMWednesday:
9:00 AM - 6:30 PMThursday:
9:00 AM - 6:30 PMFriday:
9:00 AM - 6:30 PMSaturday:
10:00 AM - 4:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair
FAQ
PC GURU is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:30 PM
Tuesday: 9:00 AM - 6:30 PM
Wednesday: 9:00 AM - 6:30 PM
Thursday: 9:00 AM - 6:30 PM
Friday: 9:00 AM - 6:30 PM
Saturday: 10:00 AM - 4:00 PM
PC GURU accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, PC GURU does not offer free project estimates.
Yes, PC GURU offers eco-friendly accreditations.
No, PC GURU does not offer a senior discount.
No, PC GURU does not offer emergency services.
Yes, PC GURU offers warranties.
PC GURU offers the following services: Computer Repair - laptops and desktop systems, Windows and Mac. OnSite visits, Network Troubleshooting, Password Removal, Virus removal, Data Recovery.
Contact information
310 E Saint Elmo Rd Ste B, Austin, TX 78745
allpcproblems.comService hours
Sunday:
ClosedMonday:
9:00 AM - 6:30 PMTuesday:
9:00 AM - 6:30 PMWednesday:
9:00 AM - 6:30 PMThursday:
9:00 AM - 6:30 PMFriday:
9:00 AM - 6:30 PMSaturday:
10:00 AM - 4:00 PM