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PACIFIC SHORE STONES

1.0(
1
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Marble and Granite, Stone and Gravel, Countertops and Backsplashes

About us

Pacific Shore Stones is a leading importer and distributor of natural stone, quartz and premium surfaces. Established in 2004, the company offers a wide selection of granite, marble, quartz, onyx, quartzite, travertine, limestone, soapstone and sintered surfaces. Pacific Shore Stones has developed joint ventures with quarries across the world, built on strong relationships, providing access to the finest blocks. The company owners regularly visit quarries in places such as Brazil, Italy, Spain, India and Turkey, enabling them to keep up with new trends and to purchase unique stones. We encourage the public to visit our facilities to hand-select slabs for remodeling or new home construction projects.

Business highlights

21 years of trusted experience

Services we offer

We offer slabs of Granite, Marble, Quartz, Neolith, Travertine, Onyx, Limestone, Quartzite and Soapstone. Quartz brands include Pacshore Quartz and Colorquartz. Visit our showroom to view the slabs and get help and advice on making the right selection for your project.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
gail B.
04/2012
1.0
marble & granite
  + -1 more
I went to Pacific Shore to pick out black granite for my kitchen. After 1 week installed I noticed that I was getting white marks on the granite. I called the installer and he did nothing. I then called Pacfic shore and delt with Vinny Tavares. I was told that there was nothing they could do that the granite was fine. I then asked why does it discolor? They never offered to replace the granite, they wanted to dye it. I even contacted Fox news and they taped an interview with me and Vinny Tavares. Nothing was ever done. I had to get another installer and go to another stone yard at my expense and remove the so called granite from my kitchen. I found out that any acid ie lemon juice or salad dressing on fake granite will discolor the surface and this problem is seen with black. I would never recommend any one use the stone from this company it you get bad or fake granite from India they will not stand behind the product and will blame the home owner or installer.
Description of Work: Purchase black granite
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,200
Response from PACIFIC SHORE STONES
Firstly, I’m sorry to hear of your experience. I would like to make readers aware of our side of the story. We stand behind our products 100% and went to every effort to help with this, even though the contract you had was with your fabricator, not with us. We are a granite wholesaler, and we assist members of the public with their stone selections, but we do not sell direct to customers. In our industry, fabricators are responsible for educating the homeowner regarding the nature of natural stone and the potential for naturally occurring flaws. We cannot attest to the treatment, resin or waxes that were used in the fabrication process, nor whether the granite in your kitchen was the same granite that the fabricator purchased from us. We always recommend that granite be sealed before use, but this is up to the fabricator as it isn’t a service we can offer. When you contacted us, we visited your house to inspect the granite and advised you that in our opinion it appeared not to have been sealed, a process we would always recommend. We took samples of granite from the same container and had them tested to ensure that it was not dyed, nor was it fake. It was top-quality Absolute Black granite from Tab India’s quarry. The quarry in India ran tests for us, and we also took advice from the Marble Institute of America and an independent expert, Dr Fred Hueston PhD, who both confirmed that black granite contains varying levels of naturally occurring calcium carbonate, which by no means compromises the integrity of the slab or implies an inferior quality. We always aim to supply premium quality slabs and we carried out these tests and assessments to ensure that our high quality standards had not been compromised. In our discussions with the quarry, they suggested a product called Tewax which can help with calcium carbonate markings. We purchased this for you and offered that you or your fabricator could apply this, since we are not trained in fabrication techniques, we are a wholesaler so cannot offer this service ourselves. We made every effort to help you even though the responsibility for this lies with the fabricator once the stone leaves our showroom. Our company owner appeared on Fox news to talk about this as we have nothing to hide and did nothing wrong. Our products are not “fake” and the fact that we tried everything in our power to help you reflects our commitment to customer service and our integrity as a company.

    Contact information

    10220 Metropolitan Dr. Ste A, Austin, TX 78758

    http://www.pacificshorestones.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Marble and Granite,
    Stone and Gravel,
    Countertops and Backsplashes

    FAQ

    PACIFIC SHORE STONES is currently rated 1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    PACIFIC SHORE STONES accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, PACIFIC SHORE STONES offers free project estimates.
    No, PACIFIC SHORE STONES does not offer eco-friendly accreditations.
    No, PACIFIC SHORE STONES does not offer a senior discount.
    No, PACIFIC SHORE STONES does not offer emergency services.
    Yes, PACIFIC SHORE STONES offers warranties.
    PACIFIC SHORE STONES offers the following services: We offer slabs of Granite, Marble, Quartz, Neolith, Travertine, Onyx, Limestone, Quartzite and Soapstone. Quartz brands include Pacshore Quartz and Colorquartz. Visit our showroom to view the slabs and get help and advice on making the right selection for your project.
    Ask for details

    Contact information

    10220 Metropolitan Dr. Ste A, Austin, TX 78758

    http://www.pacificshorestones.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM