Overhead Door Company of Austin

Repair person, was prompt, efficient and courteous. The service call fee is not cheap, but they've always fixed whatever was broken in a very professional manner

Beautifully.

unknown

I had an emergency and they came out in fifteen minutes and did the repair work and were done in twenty minutes. So I was very pleased. They were quick and courteous and they know what they are doing. I think their prices are reasonable.

They do great work. They came out and did the work quickly and efficiently.

I have no complaints.

The quality of the door and opener are fine - no problem with that. The problem is with the service. First, they scheduled the install a few days in advance, but when I called to confirm it the day of install, they didn't have it on the schedule. Second, the installer put in a door with two damaged sections and incorrect windows. This after removing and making my old door unusable (it was in poor shape to start). Third, they failed to install the opener or outside remote - it wasn't on the work order, even though it was on the sales order. They did correct that next business day, good job there. After that things went downhill. I spoke with the salesman about the problem, he said he'd correct it. After a few days went by with no response from him and unreturned phone calls - and one time he hung up on me - I spoke with the owner, Jerry Kelly, about the damage problem. He said he'd look into it and get back to me, but that they'd make it right. Meanwhile, they billed my credit card for the balance (50%) of sales order even though I told them the door was damaged and needed replacement and so the work wasn't completed. It took several phone calls and finally a dispute lodged with the credit card company to get them to reverse that charge. In the end they blamed me for this problem, saying the dispute prevented them from reversing it, and that I gave them the wrong card number when I demanded the reversal. Funny, they had the correct card number when it came to billing. On top of all this, they did not get my authorization to make the charge in the first place - they just did it. Long story short, Jerry was unbearably rude in dealing with me on this problem. He never apologized for the mix ups, wouldn't return my calls, and continually blamed me for problems and criticized me for pressing them to correct it. No one ever came out to inspect the door to verify I was indeed telling the truth. In the end, it took several phone calls to the corporate Overhead Door people to light a fire under Jerry. Only after corporate regional sales manager or some such called Jerry about this did his attitude change - but first he griped at me about "calling corporate." Never once did he apologize for the mistakes, his attitude or his rudeness. At one point I offered a settlement price to leave the door as is and be done with it. He said "We knew you were going trying to make money off this!" I absolutely cannot understand such an attitude. In the end, a simple garage door took more than four months to get installed correctly. They never once offered an apology, compensation or anything. At least they called before making the final billing to my credit card. I still have not received the final receipt I requested. Summary: the product is fine, worth the price. Nothing is worth the hassle of dealing with these bozos, however. Go to some other overhead door distributor if you want the good product.

We really like the high quality of the doors that they offered. They were great and the doors do a good job at keeping the heat out, which was a problem with the old doors we had. The old doors did not do the job at all. The new ones though are insulated great and the service men that came were nice and professional.

It was a beautiful job done well. The new garage is very pretty and I get a lot of compliments on it. They took their time and put a lot of effort into it. I would definitely go to them again in the future.

It was an overall good experience. After calling around they had the best price and didn't try to play any games. The whole job took about 4 hours and looks to be fine work.

They did excellent work on the garage door and they hauled away the old door. They showed up exactly when they said they would and got the job done in no time. It was a very good quality door and quality work they did. They didn t leave any messes and I was happy with their work.

They began working when they were scheduled to and they quality of the door and the opener was pretty good. They hauled the old one away as part of the service, and they cleaned up really well when they were done with their work.

I wasn t happy with their work at all. ,I wanted all of the materials replaced with brand new materials. The tracks were replaced with tin foil and it's liable to break anytime. I tried to get them to replace it with a more heavy duty material, but they wouldn t.

They were a great company to use and they did a nice job installing our door. They even hauled away our old door. They had good choices to choose from. There has been no problems, with the door at all. I did run into it once and damaged it and they came back and fixed it with no problems or hassle.

Overhead Doors did a fantastic job with the removal and installation of our garage doors. They seemed to be professional and didn t take all day to do it. The quality of the door was outstanding, and I got what I wanted, and that was a real heavy-duty commercial door. I thought the price was in line for the service and material I received.

I was not extremely happy with this experience at all. I didn't really care for the guy that came to my house. He told me that he would be at my house the next morning and put in our door. He didn't show up until 10:00 p.m. that night. He did get the garage door up, but not when he was suppose to. For that, I wouldn't recommend them.

They had to custom make this double door for our garage. The quality of work was really excellent, and we haven't had any problems with the opener or any of the work performed by them. I felt they had very good services.