OnCall Home Services

It was wonderful and very pleasant to work with him!

It was average. It was a simple matter to do and I just didn’t have time to do it myself. There was no technical knowledge involved. It was acceptable and it was not great.

He was supposed to do two of them but did only one. Though the company was told that one of the fixture is along a staircase he did not bring a ladder for stairs with him. He left in the the middle of the job for an hour to go get the ladder . The ladder he got was not stable enough and he didn't complete the job

Jason from OnCall emailed ahead of my appointment asking for photos of the siding so he could prepare for the repair. He arrived on time and was friendly, capable and a total pro. It turned out to be a much simpler fix than I expected -- he reattached the siding, improvising a bit with some screws since the original attachment clips were damaged. The repair took him less than 15 minutes so he filled out some of the time I had paid for with a walkaround of my house to check the condition of the rest of the siding and talk about some repairs and modifications I have planned for the future. It was an all-around good experience. Thanks!

John showed up on time and was very easy to get along with. They were not the easiest fixtures to install and replace, but he did a thorough job and I am very pleased with how they turned out. He also helped clean up after he was finished. I would definitely use him and OnCall again for future projects.

First, let me say that OnCall did a fabulous job on the bathroom. It surpassed our expectations. Their work brought our bathroom up to modern standards. Everybody on the team was very courteous and helpful. Here are the details: I contacted in mid April to get a bid on the work. Beau DeLozier called me back the same day and made an appointment the same week. We discussed what I wanted and the real need to replace the adjacent walls surrounding the tub (with new tile) to prevent leakage. The sink was very old and manufactures no longer carry that size so finding a sink to fit in the existing (tile) countertop was very difficult. I found a sink at Fergusons, but too much of the existing countertop was damaged trying to remove the old sink so it was not usable. We had to settle for a new granite countertop instead. Because the countertop was a different height, it did not align with the older tile on our wall and we had to deviate from the bid and replace the old tile on the wall with the same tile we used around the tub. In retrospect, this looks a lot better than the original plan to just to replace the tile around the tub, but added and additional $2500 to the bid. In the original bathroom, we had had linoleum. Rather than replace it with the same material again, we opted for a Roman style black and white tile. Again, word to the wise; check multiple sources for material. ProSource wanted $10/sq ft for the very same tile I found at HomeDepot on sale for $1.79. If we has stuck with ProSource for all of the material, our costs would have been considerably more expensive. The work was completed on August 4th after starting work on June 1st. I'm not sure this is average, but it was longer than I had expected the job to take. The Bathroom looks great, but there are a number of things that OnCall could do better. (1) Improve the communications between various members. The Project Manager for project left to go out of town the week we were going to start the project and no one knew what was supposed to be done that day. I canceled the work that week because of the confusion. There were days when I was not at the house and crew manager showed up unexpected. If he had called, I would have made plans to be there. (2) Do a better job of communicating changes in cost creep. It would be ideal to have one Estimate that changed every time there was a change in scope. The options provided in Estimate is great to see the differences, in cost, but a single estimate after the decision is made with particular options is easier for the homeowner to understand the ultimate price tag. (3) Great work by the coordinator (Julie). The project might has stretched out another month if not for her diligence in rounding up the workforce. (4) Estimating the amount of materials needed for the jobs needs improvement. We were short on the amount of tile needed and I ended up having to order more. That set the schedule back 10 days. (5) There needs to be a quality control person overseeing the work. There were a number of blemishes that I found in the initial tile work that were fixed immediately once I brought it to the foreman's attention, but I would have expected a greater level of scrutiny by the OnCall staff before I examined the work.

For those interested in a brief review, Another great job from OnCall Services from start to finish. They're two for two in my book. :) Details go like this: The ONLY thing that was not absolutely perfect was the timing, but in the end it worked out great. I had scheduled for early afternoon, so it was less than ideal when the phone rang at a little after 8 after about 4 hours sleep. John explained his morning appointment had cancelled at the last minute and asked if he could come over and get an early start. I told him that'd be fine and he said he would try to be there by 9. Time for coffee... He rang the doorbell at exactly 9:00 (How'd he do that? On Mopac?!? Wow!!!), introduced himself and got to work. There were three holes the plumber had to cut when plumbing leaks were located and repaired - one behind the washer in the garage, one behind the refrigerator and one in the corner of the living room. The garage was a bit tricksy dodging the W/D connections and some shelf brackets. The living room was a bit more straightforward, but behind the frig brought a challenge. Seems some of the plumbing repairs were leaning forward just enough so he couldn't get the drywall patch to lay flat. I called the plumber that did the work (Sean Wagner @ Economy Plumbing) and left a message asking him to call. Sean called me back in less than a minute (Wow! Thanks, Sean! Your awesomeness continues!). After Sean and John talked, John was able to safely shift the plumbing bits enough so the dark is now back inside that wall where it belongs. My A/C man advised me in the past that my A/C would be happier with more air flow. Silly me, I thought about doing it myself. Bought the suggested size vent and that's as far as I got with it. When I asked John if he would be able to install the vent too, his answer was "Sure, no problem. Where do you want it?" And it became reality within mere minutes. That left the whole afternoon to clean the carpet and move furniture back in place needed due to the plumbing leaks that started all my recent adventures in home repair. Now my living room is looking more like my living room again. Life is good. What's not to love about any of that? Note on cost of service: Includes $99 coupon and $28 for supplies. SUCH a deal! :) Great job by great people. Call them. You'll be glad you did.

I had to call multiple times to get an appointment and they did not show up. I called to ask what happened and they rescheduled and again missed the appointment. I have decided not to use the deal.

The handyman arrived early and clearly told me what he could and couldn't do. He knocked out four or five items on my list before the day was over. I would use him again.

John was very knowledgeable, a hard worker and did an excellent job. Purchased a special deal on Angie's List and it was worth every penny. Would definitely use them again.

was great , have already used again

Poorly! Provided various excuses when I called them them two (2) hours after our scheduled appointment, and they gave me the excuse that new new person scheduled the wrong guy and that he doesn't do "small jobs" and just skipped over my service call. After that they decided instead of making it right that they would just schedule me fresh and that I could just wait my turn a week and a half later than I should have, if they had scheduled me correctly the first time. I said that I had to take off work for this, and they said that the reschedule was "all they can do." They also explained to me if I didn't like it I could call Angie's List and get my refund. I was not pleased with being cheated by a company that was in breach of their commitment they agreed to follow, and I am seeking that refund. Good for them that they are so popular now, as the service rep pointed out, but I would just prefer an honest company to do what they agree to more than a popular one that tells me to just take what they want me to? No! I will not and would not recommend them just on the sole basis of no customer respect...

I have been having many issues with the service provider. He said he isn't going to finish the work because he thinks I should pay more money first. I think he should do more work before I pay him anything else. I have only been able to talk to the office girl, Beau will not call me back. They are very unprofessional and didn't clean up after themselves. My home owner's association even complained about it. When he did the estimate, he said he would do reductions to the fee later on if necessary. I watched the electrician spend less than two hours here. He estimated $445 for the price, and he did not do a reduction. They tried to bring in a dumpster the first day, and the home owner's association said right away that isn't allowed. This was included in the estimate. Dumpsters aren't allowed in the area, and he did not do a reduction for this. Communication was lacking, except when it came to getting payments. Various times I was told contractors would show up, and they didn't. The office worker was also rude when speaking with her. I had gotten estimates outside of him and was quoted cheaper rates. There were delays in getting many of the contractors out. I will never call them again.

They were on time. They were professional. They made suggestions on what I asked them to do to make an even better product. The work turned out great. It was easy to schedule. I would definitely use them again. I didn't spend more than $89.

The repairman that came out was very knowledgeable and did a great job of cleaning out old grout, laying new grout and replacing the tile

It was good- it turned out great. He was fast and efficient. He was excellent- his name was Alex. He was fantastic- I would hire him again. What stood out the most about him was his knowledge like he gave me ideas on upgrading my house-he gave me some tips on some things to do and his willingness to help with what I needed the most stood out. It took a day for them to call me back -about 24 hours.

Very happy with the service that was provided. The deal had expired but they were still willing to honor the deal and were happy to honor it still. They deliver what they promised. The repair person was talented and prepared. They were very creative too so they could make my doors fit properly. I would use them again in the future.

I was very pleased with the service.

They were late with their response to schedule, and when we did schedule they were a no call no show.

The guy showed up, took measurements and explained exactly what needed to be done and what materials were needed. He estimated the cost of the materials would be under $20. I knew from talking to the company ahead of time that he would go buy the materials if I wanted him to and the time it took would be considered labor and billed as such. He went to Home Depot and bought the materials for about $15. He completed the project, disposed of the old wood and cleaned up everything. He did an excellent job. The project took a total of three hours: 2 hrs for $69 - Angie's List Special 1hr @ $55/hr - Additional Hour I would definitely use OnCall Home Services again and I highly recommend them.

Could not do the work in the time frame I am needing.

They were not able to do the work because the repair was for a 10 feet high ceiling and for insurance purposes, they only do work up to 8 feet high. They were polite & professional to deal with.

They were okay. I probably wouldn't use them again. The technician had installed something and then they said they couldn't fix it because it was plumbing. I told them I didn't understand why you could do an install but can't do repairs.

He did a good job on the shower stall. My husband was supposed to ask him to also caulk around the spigot, but he forgot to tell him to do that, and apparently the caulker didn't notice it needed it. On the bathtub, he used an almond caulk on while tile, and the original caulk was clearly white. I was gone at the time, and my husband did not pay attention to what the caulker was doing. The caulk around the tub was also very sloppy. The caulk was still wet when I got home, so I scraped most of it off so I can redo it. I don't know what to say--shower work was done reasonably well, tub caulking looked like it had been done by a different person.

John, I believe his name was was sort of baffled by this project as it wasn't something he had tackled before, he googled it on his phone & figured out what he needed, & how to go about it. We also paid for the supplies that he was kind enough to go to Home Depot & pick up. He came back & proceeded to dismantle what I had on it & sealed it up very thoroughly, it looked a lot better. Although some excess mortar was splashed down below on patio etc.. it was very difficult to be neat due to the size & the close proximity of chimney to edge of roof-over all he did a very good job for not doing it before