On-Call Remodeling

RATINGS: Seemed to go well during his visit but how do I rate when they are turning me away for follow up!! We went through our home warranty we received with our home purchase so paid them $75 which you pay for each claim. They covered part of one problem. So ended up paying $350.00 anyway. Seemed to have fixed these, was satisfied at first since we were desperate to get the pouring water from the outside sprocket fixed. The inside tub faucet began to drip more and more so I called after Thanksgiving (month and half after). They said only warrantied for 30 days. I just wanted to talk to "the nice guy who did the work, Patrick" but he would not return my calls and the office person said to call the warranty company and place another claim. I just wanted to talk to Patrick regarding this problem since he originally fixed it. Another claim for the "same problem'?? So I called again, texted the number I had and they kept sending me the phone number to the Warranty place which I didn't want to bother with. Looked up the website on his business card "[*** Link removed ***] and it comes up in Chinese!!! No google reviews or yelp! Did see they are a 22 yr. business...don't get it!! Bad business? I am big on yelping...can't do that. So, Warranty company paid them and I paid them! He was very nice before he go paid...we all need a plumbers name on hand for emergencies etc. NOT THIS ONE!