NorthStar Moving Co

I chose Northstar on the strength of their on-line reputation on Angie's list and Yelp. Overall, we had an adequate move. The team of 5 arrived on time, worked consistently, and the cost for the move came out less than the estimate. Everyone on the crew was extremely polite. Here is why we are giving them a C: There were 5 people packing our belongings. Some of them provided "A" level packing (like the crew who did the kitchen). Others provided "F" level service. The crew manager did not appear to do much to improve the level of service of the team. For example, we repeatedly had to point out places where they missed packing things, and at one point that was two whole rooms. Some pieces of furniture were taped up with no plastic or blankets, so when we took the tape off, the glue stayed on the furniture. Light bulbs were crushed in tape inside of lights so we could not get the bulb out and had to junk the light. We are still assessing the damage. These are just a few examples of the myriad of odd packing we found. It seemed like they had some inexperienced crew members who were not adequately trained or supervised. Finally, I almost did not use Northstar because they were closed the week before the move, didn't tell me they would be closed one day during the week, and they had no messages indicating they were closed. This was not a problem in the end, but it was worrisome to just have the company shut down with no notice. Northstar has contacted me to discuss the damage. I will update the review once that process is complete.

I just moved my sister from Los Angeles to Albuquerque. Originally I had booked a moving company online that was not based in Los Angeles and there were a multitude of red flags that were making me nervous so I canceled with them and joined Angie's List specifically to find a moving company with whom I would have peace of mind..and that's exactly what I found with NorthStar. I talked to a couple of different people in their office at different times...they were always straight-forward and helpful. Everything they said would happen is what happened...no surprises. I got a call when they said I would from Ilan, who was to do the onsite estimate...he was right on time (a touch early, actually)...we had to communicate back and forth several times following that appointment because it was a complicated inventory and Ilan was having some computer problems...but despite those obstacles, he returned my calls promptly every time and we worked it out. I was very stressed out on the actual day of the move having been up almost around the clock for the previous 2 days trying to be ready for the moving crew and they stayed so calm and steady all day, their presence completely eliminated my anxiety. And I have to add that they treated every piece of furniture with equal care...even when it was obviously something that probably should have been left behind on the curb! Now I know this doesn't always happen but we were given a 10-day window for delivery and they made it on the first day...only 4 days after pick-up...I was so relieved that my sister did not have to be without her things for too long. Whether that was just luck or not, I will never research and compare movers again...i will just call NorthStar.

Oleg and his crew of 2 showed up exactly on time on the scheduled day. After a short period of obligatory paper-signing, he explained how the process was going to work, and they got started wrapping and packing. We couldn't believe how quickly they worked, and how thoroughly and securely everything was wrapped and ready for loading. When they were done, it was difficult to tell what some items even were, since they were wrapped so well. Once completed, they wasted no time loading the truck. I don't need to tell anybody that it gets blazing hot in San Antonio in July, and this day was no exception. It was well over 100 degrees. Aside from a couple of brief breaks, the crew didn't stop working until the truck was securely packed and ready to go. From beginning to end, it probably took about 7 hours (and about 150 rolls of tape!) to complete the job. At the arrival end it was much the same story. The crew, whose name I have forgotten, arrived on time, unloaded and unpacked everything we wanted in the house, placing items exactly where we asked. To our absolute amazement, and despite having been loaded and unloaded from trucks twice, not a single item was broken, scratched, or missing, with the exception of a quarter-sized scuff on the edge of a chair! These guys did an incredible job, and I would not hesitate using them again. In fact, my reason for submitting this review so long after the event was that we had a family emergency going on at the same time as the move that resulted in the death of a parent. In the spring, we'll be faced with emptying their house in St. Pete, FL, and sending its contents to family in Los Angeles, Houston, and Chicago in addition to our own home in Newnan. There is no question who I'll be calling for this work to be completed. Excellent work, NorthStar.

I used them because they were rated so highly on Angie’s List, but I was not happy with them because one of their guys broke a whole box of my dishes and he didn’t even apologies or say he was sorry. I have not done a claim for the broken dishes yet. I was not satisfied with them because I had specifically told them to remember the amount of furniture and that there were around a hundred boxes, but they came out here with just one truck and they did only one move from my house to the storage and I had to plan the move from the storage to the other house myself. They did not plan or have the right number of trucks to complete the other half of the move, so I had to plan that for another day. They should have brought two trucks based on all the furniture and all the boxes that I had told them I would have. I rate them poorly because when they gave me the estimate, it said that they would do the entire thing, but they only did half of my move and they were really rushed while bring the things in. There was a mirror that should have been attached to a dresser, but they did not attach that and were rushing because they were running out of time and had another job the next day, so they just wanted to get out of here. They price was fine and they office was professional, but the quality of their work was not because they did not set up my mum’s bedroom properly and they did not even pack the stuff properly.

Very good experience from start to finish. They moved us from a 2nd floor 2 bedroom condo and had to carry stuff down the elevator to the truck that had to be parked on the street. They moved us to a two-story house and had to carry beds and washing machine up the stairs. The movers worked so hard and didn't complain. Only one champagne glass was broken by them- everything else was fine.

We had three items broken - very minor - a picture glass, a T-bar - and a dining room chair is cracked on the seat - However, very minor.

It never did "go", since I never got a response from the company.

These guys are true pros. Gil was my salesperson who came out and gave me an estimate. His communication is immaculate. He is incredibly responsive and professional. They by far gave me the best rate for my move and it was a binding rate meaning they couldn't change it after weighing the goods. A lot of movers pull that "bait and switch." The guys who came out to my house in L.A. were amazing. They worked fast and were meticulous, protecting EVERYTHING that needed protecting. The driver was amazing, keeping me informed of his progress the whole way. Even after he lost a transmission he was chipper and kind. They still delivered within the estimated window (well within it!). The crew who unloaded was amazing. Super happy and went above and beyond. They moved things multiple times for me just so they would be where I wanted them. HIRE THIS COMPANY. Don't look anywhere else. From A to Z the whole experience was amazing. I'll only use them in the future!

They packed all of the valuables very well. It took longer than expected, but that is far preferred to recklessness. The shipment arrived on time. The extra people they picked up at the delivery address to help were useless. The original crew was great.

The move too longer than expected. My Guns were locked in a gun case by me the night before.

We called several movers for estimates when we had to go from Tujunga to our new home in Glendale. Several movers gave us sight unseen quotes on the phone, but Northstar sent Gil to our home where he took a detailed inventory and gave us a not to exceed price, which included a day of packing services as well as the move itself. He was cost conscious and made sure that he staffed appropriately to avoid overtime charges. While he was not the least expensive

Their prices are reasonable (maybe you can find cheaper, but usually you get what you pay for...) and both crews we had were excellent. We have a number of pieces of antique arts and crafts furniture (100+ years old) and they took great care in wrapping and transporting everything. All the guys on both moves were very hardworking and professional. I've had some negative experiences in the past with other companies -- NorthStar is the best moving company I've worked with. As mentioned above, we are planning to use them for another move soon.

They were phenomenal but we got a better quote from another company so did not use them. It was very easy to get hold of them and they were very prompt, efficient and friendly when it came to answering questions. It was a good price.

They tried to charge me $12,000-$17,000. They said either pay, or it's a no go. A person named Nancy got on the phone, and I thought she would help. I quickly realized she was offering me $205 for my silence if I wouldn't write a negative report on Angie's List or anywhere else on the internet. I am appalled with the type of service that I got.

The three-men team showed up 15 minutes early, which was fantastic, and were very speedy and methodical in loading the furniture. We had a home gym that was upstairs, and a massive refrigerator that needed to be disassembled before it can make it out the doors. The movers handled each of those rooms perfectly and quickly. There were narrow walkways leading to the townhouse, and the movers were careful to lift furniture and appliance overhead to ensure that items are not accidentally dented or damaged by the walkway walls. Overall great experience. Would definitely recommend to anyone looking for movers.

We had a great experience. They were really wonderful - easy to schedule, communicate & direct. During the move, our crib was damaged. NothStar paid out the claim without any difficulty. We were very satisfied customers!

Both my wife and I are handicapped with damaged spines, and we were not able to do much in the way of packing ourselves. There was considerably more packing necessary than I had estimated. The lead member of the crew worked with us to get as much done as possible with the limited resources available (limited in time, money, packing supplies, and manpower). The crew was hard working, efficient, and effective, absolutely no lolly gagging or time wasting noted. The team leader was polite, understanding, and worked to accommodate our special needs. I would definitely hire them again.

Angie's list had a $75 off coupon deal for Northstar Moving, so we hired them. They showed up on time, moved everything with no trouble and no damage. They had a 4 hour minimum time charge, but that's standard. It turns out that we forgot to use the coupon code when we paid, which meant we ended up paying $150 extra (the cost of the coupon and the lack of a discount). I didn't notice until next week when looking at the receipt that we hadn't applied the coupon. I call them up, and they didn't hesitate to apply it retroactively, and refunded the amount to my credit card within 15 minutes of me talking to them. Great customer service.

Extremely prompt and courteous. On time and concerned called to confirm and to be sure we were satisfied with everything The easiest and friendliest move that we have made

I am embarrassed. I called another North Star moving company, and had a totally different experience. These were not the people that I talked to, but based upon my conversation this afternoon, I wish I had! If my present moving company contract does not work out, and there is a glitch to resolve, I definitely WILL call them.

My only complaint is with the customer service rep who confirmed the move the day before. She sounded distracted as she went through the contract with me. She repeated the pick up address as the address we were moving to. I corrected her and told her that it was the wrong address. The next day, the crew showed up at the wrong address! Thankfully it was a local move and the pick up address was not that far away, however it was frustrating because I specifically corrected the rep the day before. My contract I received by email when I scheduled the move was correct, but the one the movers had was wrong. This was annoying, but happened to be the only hiccup in the entire move. The entire move was a great experience. The four men who came to move us were respectful of our things, and they moved quickly and carefully. They took time to wrap our furniture carefully and the only thing that broke was a leg off of one of our couches, but one of the guys gave us glue to fix it. I wasn't present when it happened, but my husband did not seem too worried about it. We have a lot of heavy and expensive furniture/antiques and I was amazed to see how easily these guys pulled it off. These guys work really hard and if you hire them, please be sure to give them a nice tip! Overall it took us approximately 7.5 hours to move including the 30 minute flat travel time they charge. These guys are worth every penny!

I had another moving company flake out on me completely even after I paid them a deposit and set my moving date. I was left in a pickle and needed speedy help to get moved out of my townhome. I found NorthStar Moving company on Angie's List and called them.They were very professional, helping, and were able to book my move for the next day with a $200 deposit paid by credit card.The remaining amounts had to be paid in cash or money order. They showed up when they said they would, they had wrapped all my furniture in tape and/or blankets.Beware they will charge for wrapping of flat screen TVs in a special box and other boxes they may randomly decide to use.Also they will charge a lot for flights of stairs. They really were great though and I was so thankful they came through for me.Some of my stuff had minor damage from the move. One of my Walmart bookcases was pretty much destroyed, but it was crappy quality anyway and only worth about $35 so not a big deal. I hugged, thanked, and tipped them each individually!

The move went great. The movers were scheduled to pick up our items anytime between 8-10 AM. They got to our place at 7:45 AM to decide where to park the truck, which was great. They were very polite, professional and very quick to move our furniture. The whole move was done in 3 hrs! The service was phenomenal and for a great price. The movers worked hard which is ideal because the total cost of the move is dependent on the time it takes to move. This is my 2nd time using them, and it was a great experience, just like the 1st time. I plan on using them for future moves!

These guys were awesome! They came out to give an initial estimate before a work order had even been filed... an experience I've had with approximately 0 other moving companies. We scheduled the move to begin between 8-10am on a Sunday. So naturally, I expected them to show up at 10:05. To my surprise, a team of 3 guys who could only be described as work horses were there at 8am sharp, ready to go. I can't stress how difficult of a move this was. Aside from dealing with narrow streets and steep hills, there were 3 flights of stairs and a narrow side entry that everything had to be carried through. I'd accumulated quite a bit of furniture and misc. items over the decade I'd been living there. Didn't seem to be a problem for these guys. Have you ever seen someone carry 2 heavy boxes of books on each shoulder going up 3 flights of stairs?! In a word, impressive. I also needed to dispose of a few items (ie: bed, dresser, coffee table, broken office chairs). What could possibly be impressive about that? Well.. I only had to articulate ONCE what I was keeping and what I didn't want to deal with disposing of. And guess what? I haven't seen those items since. More importantly, EVERYTHING else made it to our new home. Did I mention nothing broke? Did I mention that the expensive furniture worth keeping wasn't damaged in any way shape or form? Did I mention our ancient plasma TV that can't be tilted in the slightest and weighs around 80lbs. is still in perfect working order? You expect some casualties in a move. I'm delighted to say we didn't have 1. Once we were loaded, it only took about 1 hour to unload everything to our new home. The quote was for 5.5 hours of work.. we were done in 4. I don't have the words to express how flawless this move went and how satisfied I am with the whole experience. No brainer: 10/10.

I used NorthStar for a recent local residential move. They were punctual, respectful, hard working and stayed within the cost quoted. I would (and have) highly recommend them.