Native

I met with Native’s renewable energy consultant, Jay Thomas, at my Electrical Cooperative’s annual solar tour. The cost and environmental benefits he described made the decision to move forward easy. Native’s finance, project design, and installation teams were professional, easy to work with, and explained each step along the way. My 40 solar panel, 12 kW system was activated a week ago and is working great. The SolarEdge monitoring portal is a valuable tool that helps evaluate how it’s working in real time. Jay has stayed with us through the entire process and plans to help analyze our first electric bill after installation. I appreciate all their work from beginning to end and highly recommend Native.

Dealt with Preston Wilson (nice guy) and willing to do all he could to get my business. He explained everything and put up with all my questions as I went through differentiating companies. Native has a nice initial offering and warranty. I went with another provider on the barest of criteria, but when it comes time to replace my roof and deal with the panels I will likely go with Native since they deal with both products. Even though I didn't choose them for solar I wanted to say it wasn't anything negative and didn't want Native to think I wasted their time. I was pricing a 6.54 kW SunPower panel system.

Matt came the first day I contacted the company. I was impressed that he clearly that heard my concerns and facilitated revisions on my system set up and capacity. Brandon continued as my contact during installation, and I couldn't be happier with the final results. I am looking forward to dealing with the great people at Native during the lifetime warranty on my system.

Installation of a 40-panel - 10 Kva system - Residential property in Dallas We started getting bids for a solar system in March, 2014. We went to Oncor first to see the list of installers they had already worked with to insure that we'd pick someone who wouldn't endanger getting our Oncor rebate. Picked two local companies to start - to get educated about what would have to be done. Through them and other searches for information found two serious contenders to do the job: Native (out of Austin, but with a Dallas presence) and another Dallas company. Although the other company had slightly better pricing, their production estimates were not believable - perfect world figures. And, they only wanted to install 32 panels which would be an 8 Kva system - said you only needed to produce what you're using now. Native's production numbers seemed more realistic and they recommended a 10 Kva system (40 panels). Keep in mind that over the course of a 23 year life time, the panels may reduce their output by 20% (guaranteed to be no more than 1.25% per year). The 8 Kva system would have then only been producing 6.4 Kva - not enough to maintain a $0 cost of electricity for us. Native's recommended 10 Kva system would then be down to 8 Kva and would still allow us to live without having to pay any electric bills. We had many conversations between the two companies. The most sincere conversations (in our opinion) were with Carl Gayhart (Native - 512-763-6714). He had an excellent grasp of what we wanted to accomplish (eliminate all electric bills). He represented Native well and promised a reasonably quick installation. We signed the contract with Native the first week of May. There were a number of other paperwork items that had to occur before the actual installation started - Oncor and the City of Dallas (you have to permit the installation). Actual installation started the third week of June. We had a slight hiccup in that the panels that were first delivered weren't the right color. Josh Koehn, the on-site project manager, took care of that within 2 days. The electricians (Tommy and crew) had to upgrade our electric panel which added about a day to the project. So we were producing power within 3 days of the crew actually being to work. As soon as the panels started working we started seeing the results from Smart Meter Texas - zero power having to come from Oncor. Josh worked with me to get the monitoring system for the units working - my electric lines in the house weren't cooperating. It took about two weeks to get things working (communicating) properly (this didn't affect the system's electrical production). Now I can see each individual panel - what its status is and how much it's producing on a minute by minute basis. It's great information if you want to be at that level, but it's not necessary - I just like monitoring things. We're now two months into things and we wouldn't go back. We're not producing so much (in the summer) that we'd be ahead of the game, but in the other 8 months of years we'll be accumulating credits to cover everything next summer. So in a 12-month span we're looking at zero cost - regardless of whatever the electric companies are charging for a kilowatt. (All my analysis has been based on our consumption figures for the past three years - that includes the hot 2011 summer.) In terms of costs, we got about $10,000 from Oncor in the form of a rebate and then we'll get a 30% federal tax credit next spring (Native has a partner that'll finance this with a 12-month, zero interest, zero payment loan, so it's not really out of your pocket). Based just on my current electric rates we'll have this paid off in a little over 7 years. Then it's at least 18 years of absolutely no electric costs. BTW, our homeowner's insurance cost didn't increase at all. All we had to do was supply a copy of the project's documentation and photos of the installation. Our local real estate friend said that this immediately added about $25,000 to the value of our house and gave it a big plus in any competition with a similar house without a solar grid.

I appreciate the relationship I am having with Native Builders regarding their construction expertise of a residence near Burnet, Texas. From the initial meeting to the present phase (Construction Administration) it has been a very open and smooth process. I am impressed with their professionalism, their openness to green and sustainable attributes included in the home, and their ability to work through any unforeseen difficulties during all aspects of service, from cost estimating, finding excellent sub-contractors, and supervising construction. The many successful examples of homes that they have built in the area are a testament to their ability to provide for their homeowners a well built home for a great value.

Started getting bids for a solar system in March, 2014. Went to Oncor first to see the list of installers they had already worked with to insure that we'd pick someone who wouldn't endanger getting our Oncor rebate. Picked two local companies to start - to get educated about what all would have to be done. Through them and other searches for information found two serious contenders to do the job: Native (based in Austin) and another Dallas company. Although the other company had slightly better pricing, their production estimates were not believable - perfect world figures. They only wanted to install 32 panels which would be an 8 Kva system. Native's production numbers seemed more realistic and recommended a 10 Kva system. Keep in mind that over the course of a 25 year life time, your panels will reduce their output by 20%. The 8 Kva system would have then only been producing 6.4 Kva - not enough to maintain a $0 cost of electricity for us. The 10 Kva system would be down to 8 Kva and would still allow us to live without having to pay any electric bills. We had many conversations between the two companies. The most sincere conversations (in our opinion) were with Carl Gayhart (Native). He had an excellent grasp of what we wanted to accomplish and the specifics of our home. He represented Native well and promised a reasonably quick installation. We signed the contract with Native the first week of May. There were a number of other paperwork items that had to occur before the actual installation started - Oncor and City of Dallas (you have to permit the installation). Actual installation started the third week of June. We had a slight hiccup in that the panels that were delivered weren't the right color. Josh Koehn, the on-site project manager, took care of everything. We had power coming out of the system within 2-days. The electricians (Tommy) had to upgrade our electric panel which added about a day to the project. As soon as the panels started working we started seeing the results from Smart Meter Texas - zero power usage from Oncor. Josh worked with me to get the monitoring system for the units working - my electric lines in the house weren't cooperating. It took about two weeks to get things working properly (this didn't affect the system's electrical production). Now I can see each individual panel - what it's status is and how much it's producing and a minute by minute basis. Great information if you want to be at that level, but it's not necessary - I just like monitoring things. We're now two months into things and I wouldn't go back. We're not producing so much (in the summer) that we'd be ahead of the game, but in the long run we're looking at zero cost and credits building the other 8 months of the year. So even next summer I probably won't be paying anything. (All my analysis has been based on consumption figures for the past three years). In terms of cost, we got about $10,000 from Oncor in the form of a rebate and then we'll get a 30% federal tax credit next spring (Native has a way of financing this with a 12-month, zero interest loan so it's not out of your pocket). Based on my current electric rates we'll have this paid off in about 7 years. Then it's at least 18 years of no electric costs. That $30,000 COST OF THE SYSTEM in the beginning of the review DOESN'T REFLECT the Oncor rebate or the 30% federal tax credit - it's the starting point of the contract.

I dealt with Matt Camacho who was great. Excellent information, best plan and estimate, very individualized attention, careful measurement of everything including surrounding trees, very different from the one-fits-all- business model of other companies. I will proceed with the installation with this company when ready.

My experience went well. The only complaint I have is they were a little slow and didn't complete the work on time. I would highly recommend them. They were the only company that were able to do it all for my home rather than dealing with 4 different contractors. I like the green concept.