My Universal Movers

The whole thing took less time than I expected. They were very quick and efficient.

To break our move up, we hired two guys and a truck for two consecutive weekends. Rather than use one company, we used different moving companies for each weekend. One was excellent and couldn?t have been better. That was NOT My Universal Movers. They were scheduled to come at 10 am. At 9:30 they called and said due to technical difficulties with a truck from the night before, they couldn?t make it until 12 or 1 pm. We had lined up a half-dozen friends/family to help us on the front and back end, disassembling beds and tables and such at the old house, then unpacking at the new house. Based on our move time, we got commitments for the time period from 8 am until noon. And now the Universal crew won?t even arrive until after our helpers are gone. At 1 they called and said it would be 3 or 3:30, which then got moved to 6 pm. They finally arrived to load the van EIGHT HOURS AFTER THE SCHEDULED START TIME! Our helpers had been gone for six hours. They arrived in an unmarked white moving van with scratches and gashes down the sides. The right front headlight was held on with plastic wrap. The front of the truck above the cab was open, meaning air would blow in as they drove. They did a quick walkthrough, pointing out that they couldn?t load any unsealed boxes, and then waived the $10 stair charge on each end as a concession for our inconvenience (being 8 hours late). Although they said they had plenty of blankets, they didn?t wrap anything before loading it. They took frequent smoke brakes out by the truck. They were less careful and at the same time slower than the company we used the week before. When we asked if they knew how to get to the new house, they said they would follow us, evidently not prepared to find the place in the event we got separated. Because of them being 8 hours late, they had to unload in the dark and of course the truck had no interior lights. Because they had brought no lights themselves, we had to provide them with a lantern so they could see into their own truck to unload. Obviously in a hurry to be gone, they stuck boxes willy nilly into the most convenient room, not according to how it was labeled. When it came time to settle the bill, they claimed a start time of 30 minutes earlier than the actual time in an attempt to add another hour, but backed down when we pointed out the real start time. Now it was after 9 pm and we were exhausted, but had to assemble our bed before we could go to sleep, and then face the next day of unpacking without the help we had lined up specifically for that purpose. As an added bonus, the next day discovered the implications of the blow-through truck. Our furniture, which had been uncovered during the drive, was coated with grit and grime. Drawers had dirt, twigs and leaves in them. Everything had to be fully wiped down before we could use it. In the gift that keeps on giving, four days later when we were waiting in the house and got a call from the service person from his truck to find out why we weren't home for a scheduled appointment, we discovered that they somehow broke the doorbell during the move, knocking the faceplate off and replacing it without saying anything. We discovered it because it was replaced upside down. We can?t imagine a more unprofessional, painful experience. We will definitely NOT use them the next time we move.

I have never written a review on anything in my life on the internet. This should tell you how p***** I am with this company.My wife and I saw the groupon for $170 for 4 hours of moving. We decided to do it to get the big stuff and we would take care of the rest. I called The manager multiple times to let him know we had a bunch of stuff. I called more than once because after talking with him I didnt get the impression he was really with it. I told him that we had a pool table, fridge, freezer etc. He said no problem.They show up to the house on time. We go through our stuff. They tell me the pool table is an extra $100, the fridge is an extra $25, Freezer extra $25, stairs extra$25, gas feee of $45, washer extra$10, dryer extra$10. So we went round and round on what I would pay for. I gave a little as we had no other options since it was the end of the month and we only had a couple of days to get it done. So, we got all the big stuff moved. I was the third mover. They did get all the big stuff I needed them to get. But, we went over our 4 hour mark by ~30 min. That was an extra $130. He told me he would take off the pool table fee if I gave that to him in a tip. I was going to tip him anyways but to come out and ask me for a tip is plain stupid.So, in all we ended up spending $470 on these guys for 4.5 hours of moving. Then I had to rent a U-haul the next day to go get the rest of the stuff. These guys will nickle and dime you as much as they can. If you are doing a full scale move do not use them. You may as well hire professionals and pay the normal fees and havbe it done right. You will spend that much anyways. The movers were nice, but they are going to take advantage iof you as much as you let them. Do not use these guys!!!