Monarch Pool Services inc

I hired Monarch to maintain my pool starting Jan 1, 2024. In March I emptied my 8900 gallon pool and acid washed it. A month later I had black algae in my fountain. This remained for weeks. Sean finally told me to call someone else to get rid of it. The calcium level two months after refilling my pool with fresh water was 201ppm. In August Sean tested my pool. This was the result according to a test he sent me: For calcium, I got 1025, but I am not sure how accurate that is. When I ask more about it, he had no explanation. Another time he cleaned my filter and forgot to connect the hose. Another time he turned off the valve that runs my fountain, When I called he told me he had no idea what the problem was. The fiasco led to replacing a $500 valve when he was the one who wrongly turned it off . The final straw was he cleaned my pool filter (less than a year old filter). And it was so saturated with shock that it ruined the filter. in addition, when he took the filter out, he broke the filter core and lef the broken base wedged in the unit. My concern is that he NEVER took responsibility for his mistakes or any of the damage he caused. As a result Ihad to replace over $900 worth of items. He also has a picture on his web site of my pool which I have asked him to remove. I would NOT recommend his services.

Hiring Monarch Pool Services was a great decision and I highly recommend their services to anyone. Sean was professional, kind, punctual, and went above and beyond to ensure that our pool was well taken care. I will only ever use Monarch Pool services for my pool maintenance and cleaning needs.

Monarch pool services is the most professional business around. The owner is very personable and will take care of you!

The owner Sean was great! Very personable. You can tell he takes pride in what he does. My pool is looking great!

Monarch always does an excellent job cleaning our pool and communicating with us. We havenâ t had any issues with them at all.