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Molly Maid of Greater Austin

House Cleaning

About us

Each locally owned Molly Maid franchise takes great pride in the house cleaning service they provide. That means a professional house cleaning from people you can trust. No contracts. No worries. Just more time to enjoy your clean home.

Business highlights

41 years of trusted experience

Services we offer

Bathrooms, Bedrooms, Dining Room, Living Room, Laundry Room, Kitchen.

Services we don't offer

Window Cleaning, Front Door Side Lights, French Doors, Windows Above Kitchen, Sink, Carpet Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.498 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
66%
4
17%
3
7%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.5
responsiveness
4.7
punctuality
4.6
Showing 1-25 of 98 reviews

Scott T.
02/2019
1.0
house cleaning
  + -1 more
Requested a quote over a week ago and never heard from them.
Description of Work: Requested a quote

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Brian G.
12/2018
4.0
house cleaning
  + -1 more
The ladies did an ok job. It was not spectacular. They missed many things. They broke a wine glass, no big deal it happens but did not clean up all the glass. For the cost it was not worth it.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$290

JAY L.
10/2017
5.0
house cleaning
  + -1 more
It went vell. The first time cleaning was great! and the followup are fine.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Ryan D.
08/2017
5.0
house cleaning
  + -1 more
A Molly Maid consultant was sent to the house to do a walkthrough and get a good idea of what would be necessary in terms of service. Very professional and punctual. Went over in great detail what the service would and would not include and were very flexible about the scheduling. I felt very well taken care of.
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Killi D.
07/2017
5.0
house cleaning
  + -1 more
The first representative for quote arrived on time and took notes on what we needed. She was very professional and nice and gave a quote for cleaning services before she left. They had a team that could work on the day each week we needed. On first cleaning, The team arrived within their window. They sent a text that they were on their way. They left the house very clean.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy O.
06/2017
4.0
house cleaning
  + -1 more
They're very professional, but the only complaint I have is that they really don't speak English, but they do a good job and I don't feel like I have to watch them or worry while they're here.
Description of Work: I've been using them for housecleaning twice a month since September 2016.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Molly Maid of Greater Austin
Ms. [Member Name Removed] we really do wish we could send at least one English speaker to each cleaning and we try to do that. However, with the severe shortage of people right now, that has not always been possible. We do have several people in our office who are available to translate for you if you get in a situation where you really need to give instructions to our maids. Please take advantage of that as we are only too happy to help. As our employee situation improves, we will again endeavor to have at least one English speaker on each team. I'm so glad to hear that our team does a good job and I will pass that compliment along to them. Harry Young - Owner

Clinton B.
04/2017
4.0
house cleaning
  + -1 more
Molly Maid has really just done an "okay" job for us. They repeatedly showed up hours before the scheduled window without notice (despite this being the explicitly instruction) or at the very end of the scheduled window; since we had dogs and a newborn at home, it was extremely inconvenient. The house never smelled fresh after cleanings as I'm accustomed to with prior services and I can only conclude it is because they used the cleaning products I had behind closed doors for spot cleanings (I never requested they use my products). Repeatedly they failed to vacuum along the carpet edges and under couch cushions, nor did they do thorough cleanings on showers and faucets which lead to mildew and buildup. Overall, just not worth the money I'm paying.
Description of Work: I hired this cleaning service for monthly cleaning so that I could spend more of my time off of work with my family and doing the things that I love.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

$244

Response from Molly Maid of Greater Austin
Just an Okay job is not good enough for us. We strive to do much better than just OK. When our cleaning is not up to your expectations, please take advantage of our guarantee and let us come re-clean the areas of concern. That will trigger some retraining on our part and the knowledge of where we might not be performing up to expectations helps us to do better in the future. As to our arrival outside of our window for your home, I am investigating that and will strive to do much better should you use our services again in the future. Thank you for your past business and I hope we can serve you again in the future. Harry Young - Owner

Susan P.
03/2017
3.0
house cleaning
  + -1 more
When I first signed with Molly Maids they did great. Over time they do less and less cleaning. The cupboards don't get polished, the floor is till dirty when they leave. They miss many areas when cleaning.
Description of Work: They come every Tuesday and clean my downstairs.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Stacey P.
03/2017
5.0
house cleaning
  + -1 more
Team 35 comes once a week during window of time promised. Job is completed well and in a timely manner. Friendly and courteous and I really appreciate their service!
Description of Work: Clean home on weekly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jill C.
03/2017
5.0
house cleaning
  + -1 more
The price is very reasonable for services performed well.
Description of Work: I have had cleaning service from this team for many years. The same ladies have come for 3 1/2 years and they do a fine job. They are also sweet to my dogs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Lyle S.
03/2017
5.0
house cleaning
  + -1 more
Have used them for over one year. They call when they are on the way to our house. Arrival times vary.
Description of Work: Cleaned all areas of our house except for two bedrooms used as offices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$121.24

Andrew and Ilana G.
03/2017
5.0
house cleaning
  + -1 more
Molly Maid has always been great, They do an outstanding job. They are quick and efficient.
Description of Work: Weekly maid service: clean ktichen, office, living room, guest bathroom and upstairs baths (full)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

MARGARET M.
03/2017
5.0
house cleaning
  + -1 more
I have used Molly Maids for a monthly housecleaning service for many years. Although the quality can vary somewhat, the cleaning always meets my needs for a monthly service - the floors, bathrooms, kitchen are always cleaned well, and a superficial dusting is adequate. I have not used them for any deep cleaning. I would and have recommended their services to others. Very reliable and accommodating.
Description of Work: Monthly housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Kunal S.
03/2017
5.0
house cleaning
  + -1 more
Mivna and Yamildud (#35) were both on time, did a wonderful job, very satisfied with the work.
Description of Work: Full bathroom cleaning and carpet floor vacuuming.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92.01

Den W.
03/2017
4.0
house cleaning
  + -1 more
Ok. They arrived and immediately began cleaning. Finished quickly, but had to be asked to clean baseboards, ceiling fans, and vents (which they immediately did after asking).
Description of Work: Cleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133.14

Nan F.
03/2017
5.0
house cleaning
  + -1 more
Molly Maids has been very easy to work with and responds quickly to requested changes. They are efficient and reliable.
Description of Work: We needed bimonthly housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elissa D.
03/2017
5.0
house cleaning
  + -1 more
For the rare occurrences I might need a "little" extra help, they will always help me. I can always talk to them if they've missed something, or if I have questions. I love Molly Maid. I've used them for many years, and I will always use them.
Description of Work: They cleaned ALL the surfaces of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Judy W.
03/2017
5.0
house cleaning
  + -1 more
Ladies arrived on time. They have never broken anything. I really like them. They come every week and have been coming for more than two years.
Description of Work: Cleaned house. All rooms, changed sheets in master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84.43

Sara T.
03/2017
5.0
house cleaning
  + -1 more
On time and the same 2 women I have had previously. Both are excellent and polite.
Description of Work: Clean / 3 bedroom, 2 bath house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Kelly S.
03/2017
5.0
house cleaning
  + -1 more
My experience has always been good. They are efficient, friendly and on time.
Description of Work: The ladies come regularly to help with housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

William W.
03/2017
5.0
house cleaning
  + -1 more
The service from Molly Maid turned out just fine. They come by every two weeks.
Description of Work: Molly Maid did house cleaning service for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Liz G.
03/2017
5.0
house cleaning
  + -1 more
Have used Molly Maids for years. I can always rely on them to be on time. My team is very polite and do a great job. They are always willing to accomodate our needs for each visit. They work fast, hard and thorough.
Description of Work: Clean entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Alice S.
03/2017
5.0
house cleaning
  + -1 more
Molly Maids have cleaned my house every two weeks for more than 10 years. They give a time window and call ahead of arrival. They are pleasant, hard working and thorough, and they are very reasonably priced. Love their work!
Description of Work: Molly Maid cleaned both bathrooms and kitchen, dusted surfaces including fans and baseboards, vacuumed and mopped floors in 3 bedrooms, living room, dining room, and breakfast room, and emptied trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$113.67

Jack M.
03/2017
5.0
house cleaning
  + -1 more
They come every other week. I asked them to come when I fell and hurt my back. I continue to use them even after I got better.
Description of Work: Housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Troy N.
03/2017
4.0
house cleaning
  + -1 more
It went fine. I liked them because they were on time and it was easy scheduling the appointment.
Description of Work: 3 BR, 2 Bath, move-in cleaning of empty house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Molly Maid of Greater Austin is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: Closed

Molly Maid of Greater Austin accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Molly Maid of Greater Austin offers free project estimates.
No, Molly Maid of Greater Austin does not offer eco-friendly accreditations.
No, Molly Maid of Greater Austin does not offer a senior discount.
No, Molly Maid of Greater Austin does not offer emergency services.
Yes, Molly Maid of Greater Austin offers warranties.
Molly Maid of Greater Austin offers the following services: Bathrooms, Bedrooms, Dining Room, Living Room, Laundry Room, Kitchen.
Window Cleaning, Front Door Side Lights, French Doors, Windows Above Kitchen, Sink, Carpet Cleaning.

Contact information


Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
Closed