MCCOY'S LAWN EQUIPMENT SUPERSTORE

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Ordered a part for my lawnmower over the phone on June 16th, was told it would be available to come pick up in 3 to 4 business days and that they would call me. I never received a call, so I called them back on June 20th to get an update. I was then told 3 or 4 business days was incorrect, that it would take a week. This guy said they would call me when the part came in. Once again, no communication from them, so I called again today, the 24th. Apparently now the part is on backorder and they have no idea when it went on backorder or when it will be available. I tried this business because I found it on Angie's List, I am VERY disappointed and I won't try them again.

The quality of the repair and the price were excellent; the mower starts easily. runs well, and produces a smooth cut. The speed with which the job got done and the level of communication about the job's status and estimated completion date were extremely poor. I took the mower in on March 5th and did not get it back until May 21st. At the time that I took the mower in, I asked how long to expect the job to take, and was given an estimate of 1.5 to 2 weeks. When I called 3 weeks later to inquire, I was told that the job had not yet been started and every time that I called thereafter I got a different answer. One time all the parts would be in and the job was estimated to be done "a couple of days", the next time they would be waiting for some part, the time after that they would be waiting for a different part or their crew was tied up on "a big job". In the end, the estimated two weeks had stretched to more than 10 weeks. b A second issue is that they don't make what I regard as a good faith effort to notify customers of completed jobs. Their policy, as described to me by a service rep, is to send a single email notifying the customer that the jog is complete, but not make any effort to follow up if they don't receive a response. In my case, this produced several additional days of delay because the service rep had entered my email address incorrectly, which means that I never got the "it's done" notice. I asked whether it was their policy to follow up with a phone call if the email did not get a response and was informed that it is not. McCoy's is a very convenient location for me to take my mower to be repaired because I live only a few blocks away and can easily walk the mower over rather than having to wrestle it into the back of the car. Together with the high quality of the repair, this makes me want to use them again. However, their speed and customer relations are a disaster. I cannot recommend this shop as a place to go if your job is time-sensitive.

Their work was good and their price is average. The negative thing about them is their timeliness was poor, and they lost our edger that we took in for repairs. They were also very busy, it is hard to get a hold of them.

We've used them for years. It went well overall. It took them only a week to get it done and we've had our chain saw serviced there before and they've always done a good job. They are honest about what needs to be repaired and they have always done a good job with any of our power tools that we've taken to them. We actually bought power tools from them.

This was a pretty routine repair job on a 10-yr old mower. They did a fine job, but they clearly didn't have a lot of time for such a small job. Pretty brusque at the counter, and didn't call me when they were done: I had to call them a couple of days after they were scheduled to be complete (total repair time: 10 days). But all in all a satisfactory job.

Bought a lawn mower & trimmer. Salesperson was knowledgable & helpful. Took the trimmer in a week later as it wasn't working correctly & another salesperson took time to show me what I was doing wrong & to correct it. Very nice people to deal with.