Masada Roofing Inc

Excellent service - fast and competent

This is the THIRD roofing job that Derek has done for me. I used Masada again because I was completely blown away by the quality of service and the desire to deliver a quality product. I can't say enough about how much I appreciate Derek and his team for his open honesty, his integrity, and his persistence in checking to be sure that all is well. They were considerate of where they placed their supplies before starting the job and cleaned completely when it was done. He has earned every penny I've paid him on all three jobs!

We contacted Masada Roofing after a hail storm and immediately heard from Derek Foley. Derek was very thorough, extremely helpful and completely professional. From our initial contact until completion of our roof Derek was with us every step of the way answering all questions and even provided answers to questions we didn't think to ask. The roof replacement went very smoothly - his crew was excellent, worked very hard and their clean up was perfect. We would highly recommend Masada Roofing.

repairs were great but forgot to put drainage channel back on over porch.

He was a little too curt for my liking but did the work reasonably well.

I felt that this job could not have gone any better and the service was excellent. I did find some staples and very small pieces of roof in our grass and sidewalk but I do feel that this could not have been avoided with the amount of old roofing we removed.

I sent out email to seven companies regarding the leaks on my metal roof during the Thanksgiving week. Masada was only 1 of the 3 companies that replied. Derek informed me that the company didn't work on metal roof. He gave me some suggestions on what to ask and what to expect from roofers. He recommended two companies that work on metal roofs and gave me two companies that could repair the interior and exterior damage from the leaks. I want to say: Derek, THANKS a bunch for your time and patience in answering all my questions. I only wished that you could have assisted.

We dealt with Derek, the owner, from start to finish. He was friendly, polite and professional. He told us up front what the cost would be and he stuck to his word. Derek arrived on time and went right to work. He inspected the roof and took cell phone pictures of any issues he found. He explained to us what needed to be done - minor items - and said that the roof was basically in sound condition and should last another 10 years. He did not try to sell us anything we didn't need. We will definitely call him again for any of our future roofing needs.

From the moment we met Derek we liked him. He was straight forward and we appreciated that. Because we had problems with construction on our roof line, our roof was delayed for months. Derek was so patient and understanding. When we called and told him the construction had begun, he immediately scheduled for the day after the construction was set to wrap up. He gave us clear instructions for the delivery, the supplies arrived right on time, and the crew arrived the next morning. The entire roof was done in one day. These guys worked in unison. It was impressive to see. The roof completed the exterior renovation and we are so pleased. Derek's suggestion for the roof shingles was right on the money. It's perfect. Although Masada will not be the lowest bid you get, I would highly recommend them. They are professionals with honesty and integrity, which is hard to find these days.

Excellent in every respect. Then workers showed up at 7:30 AM and began immediately. They stripped the old roof, underlayment, flashing, jacks and vents. All waste was deposited in the back of a truck pulled up close to the house - there was no trash thrown in the yard. One 2' x2' area of damaged decking was replaced. Then they installed the new underlayment, flashing, and metal jacks and vents. The roof was completed by 4:00 PM. The crew cleaned up, picked up and ran a magnet over the yard for nails. The owner/supervisor showed up at around 4:30. He and I inspected the roof, the attic and the yard. Would highly recommend Masada - they price was right and the job was well done.

Derek was on time, responded quickly to calls, was very concerned about quality. He made the whole re-roofing experience painless.

From start to finish, my experience using Masada Roofing was excellent. I have never had a better experience with a contractor. The owner, Derek Foley, returned my initial call and came out the same evening to do a free inspection. I had a leaking roof and the initial insurance claim was denied due to it being caused by a tree limb rubbing on the roof. I called Masada after seeing the good rating here on Angie's List, expecting to pay for some roof repairs. Derek got up on the roof and discovered hail damage which had not been noticed by the initial claim representative. He suggested that a re-inspection with an insurance rep and Derek together needed to be done. As he predicted a new inspection agreed with Derek's assessment and a settlement was made to replace my roof, while I would pay for the interior leak repairs and the replaced decking sheets. I also decided to have a radiant barrier installed underneath the shingles while the work was being done. The roofing job was scheduled for the following week. On roofing day, today, the crew showed up promptly at 7am and began to work. They were fast and efficient. The entire job, 21 squares plus 4 replaced decking sheets and the radiant barrier, took only about 5 hours. They also did work on my neighbor's roof (Derek had noticed some problems while inspecting my roof and went to talk with him about it that same evening). When done with both, the roofing crew cleaned up the entire site, including sweeping the lawn with a magnet for fallen nails and blowing clean the walkways. Derek even had them leave a partial bundle of leftover shingles in my storage shed for future use, if needed. Derek came by when his crew finished my roof to go over the final inspection. Everything was well-done. He came by again later this afternoon after his crew was done with the other roof to check on the clean-up. The crew did a wonderful job in from start to finish. I am deeply impressed by Derek's professionalism, expertise and knowledge of the insurance claims process. Had I not called Masada Roofing, I have no doubt that I would have had to pay for all of the repairs and just accept the initial denial of my claim. Derek was courteous and diligent throughout the last week or so, since I first called him. He usually answered the phone, when I called with a question, and returned every call promptly on the very rare occasions when he was not able to answer immediately. I can't say the same about any other contractor I have ever encountered. Derek Foley and Masada Roofing, Inc. are definitely a cut above the rest.

Derek arrived, was courteous well -prepared, and had a planned presentation which I did not particularly want. But he was professional, honest, did not try to get a lot of money from me. He gave me options and no pressure. He has integrity.

I called Masada. They use an answering service, which means that when playing a bit of phone tag I always had to talk the answering service into dispensing with gathering my full details and just passing my message along. I can understand how the answering service allows Masada's office to focus on outbound calls without constant interruptions, but it was a somewhat frustrating beginning to our short relationship. The gentleman who came out to our house walked our roof and proceeded to give us a presentation (read sales pitch) about Masada's history, certifications, services. He emphasized the fact that he will personally deal with the insurance adjuster for us and personally meet with the adjuster to ensure that the insurance company is on board with covering the hail damage on the roof. However, in exchange for this service, he wanted us to sign a contingency contract guaranteeing that if the claim is approved, we will work with Masada. I can certainly understand why Masada would want the security of a contingency contract. However, my expectations were not set by the lady on the phone that there would be a high pressure sales pitch ending in a contingency contract. All she said was that he would come out, look at the roof, talk to us about options, and be the first to tell us we don't need a roof. For the record, I never heard him say we need a roof, only that he was confident he could convince the insurance company to play ball. This isn't really what was promised to us when we set up the appointment. In fact, we specifically asked for an assessment of our roof and whether we need a new roof at this point considering one small specific area of damage. We signed the contract, but exercised our right to back out within three days. There are roofers in town who are well reviewed on Angie's List and BBB who do not require contingency contracts and it is my preference to deal with them. I'm sure Masada does a good job at working with insurance companies and installing roofs. I don't call any of this into question. I may have been less put off had I been informed when our appointment was scheduled how the meeting would actually go. As it was, the gentleman who sat across from us at our kitchen table reminded me of some used car salesmen I've dealt with. Actually, I'm sure he was being a straight shooter with us, but the contingency contract and his general demeanor left me uncomfortable and more interested in finding a roofer I feel more comfortable with.

I called this company and told the woman that answered that we wanted an estimate on repairs to the flat room over our garage and would also like an estimate on extending our roof-line out in front of our house to add a porch. She said that would be fine but they would need to consulate with the carpenter that they work with for the latter and it might take a little longer. Stated the estimate would cost $150 but included 1 hour or so of very minor repairs if needed. They came out, very friendly, seemed very knowledgeable. We walked over the roof and looked at the problem areas. He found some minor repairs that he could do while up there, added some screws to the skylight and used a bit of sealant. I then said we would like to talk about the porch extension of the roofline... He said that was beyond what they do and he couldn't help us with that at all. Great, so out $150 for some screws and sealant and I am going to have to have someone else out anyway! I wasn't very happy about that but as he was leaving he told me he would have the flat roof repair estimate to me in "a few days". Two weeks later I had heard nothing for my $150 estimate that was only half of what I had discussed over the phone. I called and was told Derek was out and I needed to wait until the next day. Called the next day and was told that I was calling too much and that since they had been out they had gotten a ton of calls. Great, but shouldn't you take care of your existing customers first? Finally got the estimate. It was high but professional with samples of the material and a detailed breakdown. Unfortunately I am not going to do a repair on a roof that I might replace completely if we ad a porch... which is why I wanted both estimates. So, feel like I paid $150 to have someone put a couple screws in my skylight and add some sealant to a vent.

We called, exclusively, roofers listed on Angie's List. One couldn't be bothered coming to give us an estimate and scope the job. Another was immediately more interested in increasing the pitch of the roof, then putting on the new roof (we live in a mobile home which has a low pitch). Derek Foley came from Masada, scoped the job, looked at the insurance inspector's report, and gave us an estimate. We agreed on all the particulars of the contract, signed, and he scheduled the materials to be delivered. Because of the low pitch and load-bearing capability of the house, he had the bales of shingles stacked on the ground next to the house, not on the roof. It rained the next two days, so his guys showed up on Thursday and by Friday were done. This was the first time we had an insurance check made out to us and the mortgage company. There was some confusion about who was supposed to endorse the check first, and Derek was patient and worked with us the mortgate company to get that all ironed out. Derek proposed taking the insurance estimate to remove and reinstall 14 plastic roof vents and use it to install full patches and ridge vents. We did and the house temperature seems to be more controllable. We also didn't have to remove and reinstall the rain gutters, so we used some of the insurance money to have the reflective sheeting installed and to have additional sealant sheeting installed we the edge of the house meets the cover to the back porch. All-in-all, I am very pleased with the experience and the work of Masada.

Masala came out, gave us an estimate, and performed the job very professionally and in a timely manner, plus a very reasonable price.

Contacted Derek with Masada Roofing to provide an estimate for replacing the shingles and a couple of pieces of decking for my roof. When I informed him that I was going to compare his proposal to a couple of other estimates that I'd already received, he stated that he didn't need to come out to provide an estimate if I could provide him with the number of squares that the other contractors quoted. I checked both estimates and neither of them included the number of squares, so he agreed to come out to measure. A week later, I hadn't heard from him, so I texted him. He called back stating that he'd be out on Friday (two days later), and I haven't heard from him since. My guess is that he didn't want to get into a bidding situation, which is fine, if he would have stated that to begin with and didn't waste my time.

Worked closely with insurance company to get new roof from some hail damage that was previously denied. Very attentive, professional, punctual and knowledgable. Would definitely use again.

To start, they were on time. The owner Derek also came by to do his evaluation in addition to what work I asked to be done. He was up on the roof to check it out and did find some things that needed attention, like vent pipes that were not protected from creatures. He corrected that. Derek did not try to sell me anything that was not necessary and that would have cost a lot. I trust him and his company completely.

This was a great experience! He explained exactly what we needed, went to work immediately and did an excellent job.

Really simple: Called them up, they came out for a bid, and day or two later, they did the work.

Masada Roofing responded promptly when I told them of the leak but it hasn't rained since the repair so I don't know if it has been fixed. Hope so!

Crew arrived at 7:30 AM ready to go. Finished just before 9:00 PM including through clean up.

Great service. Sales rep was the best.