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Macauley LLC

Stereo and Home Theater Systems, Home Automation, Lighting

About us

Additional email - barnold@macauleycommunications.com.

Business highlights

Emergency Services Offered

Services we offer

Residential and commercial automation, lighting control, audio, video system, home theater design & installation.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Ed B.
05/2012
2.0
home theater design
  + -1 more
I had to go to their place (half an hour away) to even discuss the bid. They sent a very high estimate, then later asked to come out to see the home where the work would be done. I explained that we had not yet moved in, and asked them to confirm the appointment time so I could meet them there. They were 90 minutes late, and did not communicate at all until after repeated texts and calls from me they confirmed that they were late. When they finally showed up, there was no apology or acknowledgement of my wasted time. One of the people actually acted like it was strange for me to be annoyed. Based on the visit they revised their estimate, but still included a lot of additional equipment and high labor costs. When we talked about scheduling options, they were vague, and flat out said "we have more business than we need." There was some discussion about their other clients, and they gave the firm implication that those clients' business was more important than mine. They indicated it would be several weeks before they would do the work, but didn't seem too interested in close to $20k of business, so I ended up going elsewhere. In the end I found a much more professional provider, and got exactly the same result for a fraction of the cost.
Description of Work: Contacted this provider based on a personal referral, and asked for an estimate.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


    Contact information

    2009 Ste 810, Austin, TX 78746

    www.macauleycommunications.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    Home Automation,
    Lighting

    FAQ

    Macauley LLC is currently rated 2 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Macauley LLC accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Macauley LLC offers free project estimates.
    No, Macauley LLC does not offer eco-friendly accreditations.
    No, Macauley LLC does not offer a senior discount.
    Yes, Macauley LLC offers emergency services.
    No, Macauley LLC does not offer warranties.
    Macauley LLC offers the following services: Residential and commercial automation, lighting control, audio, video system, home theater design & installation.

    Contact information

    2009 Ste 810, Austin, TX 78746

    www.macauleycommunications.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day