LOWE'S

It was a high end front door. It was a custom made door, and they ordered it from the factory. They said such a door would take 6 weeks to get here. 6 weeks came and went, and we called them, and they said that the factory in New Jersey, had messed up the order, and that it was going to be another 6 weeks, before they could get the front door done. In anger, I called the factory, and they said that they had never received the order until the day I called. Essentially, Lowe's lied to us, and the factor profusely apologized. They said they would rush it through, and they thought they could do it within a month, and they would send it to Lowe's. We went back and forth with the store manager, and he did not have voice mail, and whenever we called for the store manager, and she wasn't at her desk, the phone would ring and ring, and she wouldn't answer the phone. She became aware after we contacted her, and she came along, and said they would sell the door to us for 3200 Dollars, which was a thousand Dollars less than the original amount. The last thing that was given was, that they told us the 1000 Dollars would not be cash, it would be a Lowe's store credit. She didn't tell us that when she said we would get a refund of the discount. We ordered the door in August, and we received it in November. I had no complaints with the contractor.

It's a mixed review. When I initially contacted them in May, it seemed things could be done in 2 weeks. However, there were several delays, and the project didn't end until July.

Lowes was a store we used all of the time. When we purchased our side door the installers noticed it was a little warped, so they had it replaced immediately. They have been really helpful, dependable and honest. I would recommend anyone to check out Lowes for any homeowner needs.