LOWE'S

It broke twice. We put a lid on it and did not drop it, they finally said we did not drop it. We think between the suction of the hot and cold is what did it. They did not take that, but it is what happened both times. We also purchased a dryer from them. We have had decent response with them. It took some time to get in line with being responsive. They should be more responsive to how the customer thinks.

Purchased a dishwasher May 2, but six weeks later we are still doing dishes by hand. The installer discovered the dishwasher was damaged June 2; we reordered and were assured they would put a rush on it. June 15 I called to check status and was told it had arrived the previous day. After two calls to Lowe's installation department June 15, two calls June 15 & 16 to the contractor who apparently performs the installation, and one call June 16 to the Lowe's manager on duty, we still have no install date. The manager on duty did not seem to understand that this has been a very poor customer service experience and informed me that Lowe's has two business days after they receive the dishwasher to schedule the installation. Most frustrating is that at every point in this saga, we've had to initiate contact with Lowe's, and without exception no employee has taken ownership or expressed an interest in resolving this to our satisfaction.

When we discovered that our four-year-old LG washer wouldn't fit in the laundry room of the house into which we were moving, we were at a loss--something else to add to the stress of moving. I went to Lowe's to check on alternative washers that would fit in the location. After a lot of questions by the appliance staff and department manager, they recommended a stacking kit. They assured us that we could do it and that it would be very stable when we got the units stacked. They also provided advice on venting the dryer which would now be on top of the washer. We were impressed and grateful for all the time the staff took for what ended up being a $50 sale. The staff was absolutely correct! The stacking kit was easy to install and after the dryer was mounted on top of the washer, both units are very stable. The only sad part was having to get rid of the pedestals for the washer and dryer because they provided much needed storage space. The bonus for Lowe's is that we are planning to return to replace the old cheap gas range in the house with a modern slide-in range. We expect the same great service with that purchase.

I would like it better if they had more people on the floor for help and advice. The customer service was fine. The selection was good and most of the time I have gotten what I want.

It went fine. However I didn't order the door because I needed more precise measurements. I will return to the same store when I have all of the specs ready for purchase.

Installation was excellent. The door has held up very well.

Everything went fine, we found what we needed. We used our gift card we got from Angie's List. It is always a good experience at Lowe's. They have great customer service. We are always able to find what we are looking for. This is our go to hardware store.

I loved using Lowes. They were totally on top of every step of the process. The lady who I met with to order the counter tops was A++. (I think her name was Sherry. She totally knows what she's doing After that, there was total follow up at each phase. The people in the Installation department kept tabs on the installers and the plumber. The outcome was exactly what I wanted. Very pleased.

Not sure if they are extremely incompetent or simply dishonest. There were 3 employees I dealt with. I'll call them A, B and C. A seems to be most knowledgable one. We payed $35 for measurements to be taken. They said they'll call back in two days, but the call came more than a week later. We were not in a hurry, so that was okay. Somebody came to measure the doors. And all the issues started. Days later I got a call from Lowes. He said "stop by and let's discuss". As if it is easy. Because you cannot find these guys at the door desk outside 9-5 work hours. I went there three times, unable to speak anyone. When I eventually found employee A there, he said "your front door is not standard size, so we need to call the factory. They are closed now. Please come back during business hours". Because I cannot take off from work whenever I want, I could not go there for a while. They called again. I asked them "can you please call the factory and talk to them while I'm not there". They said "No. We cannot do that" I asked "why". He says "it will be better if you are here". He said "the factory is open on Saturdays mornings, why don't you come at that time?" So I went there on Saturday. Employee B was there. He looked at the measurements, and said "your front door is standard. Problem is with your back door. Let's call the factory". He calls the factory, nobody picks up, and he leaves a message! He said he'll call me back when they return the call. And this was 5 months ago! At that point I thought something was fishy. Why is employee A is saying that front door is non-standard while employee B says back door is non-standard? I came home and measured the doors. To my surprise, they are exactly the standard size! Exactly 80x36 and 80x32! Not even 1/16 inch short or long. So what does this mean? The measurer is so incompetent that he cannot even take simple measures? This is not rocket science! Were they saying that the doors are not standard to rip me off? Why don't they call the factory when I'm not there? I really can't know these answers. Through the door manufacturer's web site, we we found another (non-Lowes) dealer to do the job. An experienced guy came to take measurements (for free!). And he said all doors were standard. We are getting the exact same front door through this dealer for $120 less! And what about labor? It'll be hard to believe, but Lowes quoted us $1038 for two doors while the other company, which has excellent reviews, is doing it for $584! I really wonder, how these guys, who cannot even take proper measurement, would install the door. And I wonder if we ordered from Lowes a speacial door with their measurements, how would they "squeeze" the door in to 80x36 opening? If anybody from Lowes management is reading this, I'm still keeping all the paperwork from Lowes, in case you want to see how incompetent your employees are.

.They are very knowledgable and friendly. They do a good job on mixing the paints and I really like it there. I will continue to go there.

I have never had any problems with Lowe's except once. I purchased and installed some roll up blinds, and they came out right away to correct the problem. They have good people, and do good work.

All went well fairly well except for sliding glass door which arrived without some of the parts. Parts were reorded two times but wrong parts were shipped both times. Finally completed. No problems with workmanship.

I shop at Lowe's a lot. They did a very good job. They came on time and got the work done expeditiously. However, I discovered something later about a year ago. I was having some new siding put on the back of the house by another company. They removed the outside siding from around the doors and they realized that Lowe's hadn't installed hardly any insulation in the wall that was there. They took out the old doors, put in the new doors, caulked it, but they didn't install any insulation. They probably should have installed the insulation to keep the cold out or the heat out. So, that was the only downside. When I have people working for me, I try to keep an eye on them and ask questions about what they are doing. For some reason, I just didn't catch that and I didn't think about it. That was the only negative thing. However, it was like a year or two later and we had another company that went ahead and did it. So, it wasn't a big deal, but I probably would use Lowe's again. We are planning on doing some major remodeling in this house like redoing the bathroom, kitchen and all that. We may consider a lot of different companies for that and Lowe's maybe involved in some of that. I did have a pretty good experience with them. I do like going there. They have a very good selection. I will continue to use them. We did check out the doors at some other places and we felt that they had the best price.

In an effort to update my parents' house to sell it, we updated the kitchen. Julie Curran, salesperson in the cabinet department, is amazing! She helped me plot out the new configuration and has held my hand through the entire process. The cabinets were purchased October 3 but because of Code issues, the installation did not happen until December 29. No matter how long between conversations, Julie knew who I was when I called. If there was an issue, she handled it with the installation crew. Since I am coordinating this job from the DFW area, Julie has been a tremendous asset! She even helped me get the appliances chosen and paid for over the phone. Julie understood that we did not want to pay for top of the line products, but they had to be quality and she helped us choose things that will increase the saleprice of this home. The installation was done in record time (we had already done the demolition). We are very please with the installation (Scott is the installer for our job). There was an issue due to the width of a single cabinet. Scott finished the back of the cabinet so you can't even tell that there was an issue. It looks like is suppose to be that way! Great experience!

I was pleased with them. I was satisfied with their service.

They answered our questions in the showroom about the doors they had on display, they took our order and a contractor picked them up and installed them. Two of the three doors were excellent, we thought we were ordering three of the same doors but one was slightly different and had issues. We had to have our contractor work out the issues, but the other two were just fine. I wasn't involved in rectifying the issue with the door.

They were quite professional. It was only later that I discovered that they didn't use as much insulation as they should have. It seemed to be a poor job on the insulation part of it. We discovered it when we had a siding job done and they pointed it out. Otherwise, when they did the work, it seemed fine and we were happy with them.

We went in and looked at the windows. However, the reason why we didn’t go with the windows is because we had to get our air conditioner fixed. We had it replaced instead of fixing it and that took up our tax rebate for this year’s energy efficient upgrade. We will be doing the windows the following year. We love Lowe’s. Overall, we have had a great experience with them. We didn’t have any problems with them. They provide great customer service. We even know the name of the customer service representative.

The guy that came out was a contractor and not an employee of the company, He was well experienced and very good with the work that he did. He came in, finished the work and left quickly. He did the job right. I will grade them high across all categories.

I needed a shower curtain for a guest, and finding a curtain wasn't the easiest thing. An employee saw me wandering around and made the correct assumption that I needed help. He didn't know where to find a shower curtain, but we found it together. There were two entire aisles of shower curtains, so there was a good variety. I also have rings to match it now. It was more than I dreamed possible. I expected to come away with something boring, but I got something unusual, practical, and decorative, at a low price.

I had them come back recently to do an adjustment on one of the windows. They came back, no questions asked. They also do a callback after they installed the windows the first time and after they did the adjustment. I really appreciated the follow up. Their pricing beat out the competition. Lowe's stands behind their contractor.

We received a number of follow up calls from the staff. They called each step of the way. It almost got to a point where I wanted them to stop calling. The guy came earlier than expected.

They did a fine job and they were very helpful at Lowe's. They have well mannered contractors and they had the door installed very quickly. They didn't have any trouble at all and the door look nice. They didn't damage anything and they came when they said. They were able to install the doors the next day and everyone was really nice and helpful.

They were fine, but there was a problem with the door that they had to come back and solve. They did get it fixed and everything is fine now. They were also good in the store in helping us with what we wanted and they came on time but the door just was not installed all the way correct the first time. I also thought that they were not as responsive as I would have liked in getting back here to fix it, as what they were to install it.

Lowe's is very good with customer service and follow up. The contractor who installed the vanity did a very thorough, careful job. Their contractor for the Zodiac was also very good and explained all aspects of the project. Lowe's staff is also very good about explaining their products. They saved me several hundred dollars explaining that ordering all countertop through the kitchen center allows the customer to take advantage of the bulk square footage cost even though the project may include several colors.