LIGHTING INC

There is nothing about this business that's right for the ordinary consumer. Forget for a moment about the unresponsive sales staff. Say you see something you like, and buy it in the store: what could possibly go wrong? Let me tell you . . . I purchased a chandelier from Lighting Inc. to put in a house I was building. They promised to hold it for me until construction was completed. Because it was a significant purchase, I called back regularly to make sure that this was the case, and was assured that it would be ready when I was. Recently, I called to have it delivered, and was told that they had "lost" it. I suspect that it's actually difficult to lose a chandelier of that size, and that what happened instead was that it was double-sold. My complaints finally took me to their corporate staff in Houston, who told me that they would make things right for me. This consisted of pointing out that the model I'd purchased wasn't available anymore, and would I accept a substandard choice in exchange? I declined, and did some research on my own. When I found a nearly identical replacement (made by the same manufacturer) online, they told me that purchasing it for me was out of the question, as I'd gotten such a good deal on the original chandelier to begin with. I'm left with the feeling that I've been ripped off. Returning my money to me is the absolute least thing they could have done, legally, and that is just what they done--the least thing they could legally do. From start to finish, Lighting Inc. offered an atrociously bad experience. Don't even drive by when it's closed.

THIS COMPANY DID A GOOD JOB WITH ONLY A FEW MINOR THINGS THAT WEREN'T SO GOOD. BUT I WOULD STILL HIGHLY RECOMMEND THEM TO ANYONE WHO IS LOOKING FOR A GOOD LIGHTING COMPANY.