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Life's Next Step LLC

Moving Companies, Home and Garage Organization, Home Staging,

About us

**Make sure you check out our Non-Member Reports!!* Life's Next Step specializes in helping older adults and their families when downsizing and making transitional moves. Our goal is to get you moved painlessly. We help physically and emotionally by helping you go through the contents of your home, assist in deciding what you should take and how those items will fit in your new home. Additionally, we arrange and oversee the movers, telephone, internet and cable services, pack and unpack, decorate as you like it, set-up your computers, hang pictures, really, anything that you need to make your new home comfortable and ready for immediate move-in. We also have referral sources for estate sale coordinators, realtors, contractors, you name it. Life's Next Step started in January 2008 and is a member of the NASMM (National Association of Senior Move Managers). LNS is fully insured and hire only individuals that have a huge heart and understanding of just how difficult a move can be. They are employees and not subcontractors. Initial consultations are always free. Additionally, due to my construction background, I offer construction management services. LNS will help you obtain the most reliable contractors and oversee the construction process from beginning to end. Whether you have an insurance claim, need repairs in order to put your home on the market, need restoration to make your home more livable or simply feel it is time to update, Life's Next Step is here to help.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Transitional moves, downsizing, packing & disbursing of household items, unpack & resettle, remove boxes, arrange furniture & construction management inclusive of aging in place, insurance claims, repairs and remodeling.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.4
responsiveness
4.5
punctuality
4.5
Showing 1-11 of 11 reviews

Teresa C.
12/2020
1.0
doors
  + -1 more
This company is unethical. They sent a quote which I paid and then charged another $1400 that I did not approve on my credit card when I told her not to. They are thieves.
Description of Work: Installed a door

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,400

Response from Life's Next Step LLC
[Member Name Removed], firstly, I apologize if there was any confusion regarding the expense of our services being distinct from the expense of the approved 3rd party contractor hired on your behalf. As discussed, explicitly stated on our executed service agreement, and outlined on our website, part of our services includes helping individuals source contractors to provide the requested services, and our expense is based on all time associated with sourcing bids, scheduling and overseeing contractors, and any other time necessary to accomplish the requested tasks. Again, I do apologize if this was not made clear enough and am happy to discuss each line item of our invoice with you and have left you numerous messages to try and do so. Secondly, while I appreciate your feedback and sharing your opinion about the situation we are in, I do have to address this review as I run my business with the highest ethical standards. I have been in business since 2008, receive 71% of my clients from referrals, with 27% of my business each year coming from repeat clients. I assure you that working in my industry I would not be able to still be in business and receive the high volume of referrals and repeat clients if I were unethical with my clients. I would like to mend this with you, as it would truly upset me to leave you with this perception of our work. While you have been unwilling to discuss this with me on the phone thus far, I would like to be able to communicate with you over the phone to avoid any miscommunication.

Bonnie R.
06/2015
2.0
moving companies
  + -1 more
unknown
Description of Work: 2 people arrived and did what I asked but were kind of bossy and in a hurry. I let them leave about 15 minutes prior to allotted time although I still had some things to accomplish but the woman would not give me time to make decisions. They took a couple of my brooms when they left and then I got a bill for an additional $65. I do not recommend this service.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$500

Response from Life's Next Step LLC
Thank you for bringing this to our attention. We are so very sorry that you had this experience. It is our mission to always provide excellent service in a compassionate manner. We will review this case with our staff members and make sure that we reinforce our service goals with them.

Linda & Don G.
03/2015
5.0
moving companies, home staging
  + 0 more
They donated, removed, or packed virtually everything in our house. It was painless one stop shopping for our move.
Description of Work: Provided coordination and disposal of all household goods during a move out event.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah A.
08/2013
5.0
LNS Crew, was on time, they kept their heads down and focused on the job of packing and loading my parents treasures. We had nothing broken and they got it done in the time frame they said they would
Description of Work: She met with my parents several weeks before the move. Helped us with easy shortcuts to make our moving easier.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Elaine S.
03/2013
5.0
home & garage organization
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Shawn W.
12/2011
5.0
home & garage organization, home staging
  + 0 more
They've been very flexible. We've had some medical issues and scheduling issues around the same time. They've been extremely flexible throughout all of it. Also, we've done an amazing amount of work in a reasonable short amount of time with them helping us. I would highly recommend them as a provider.
Description of Work: They are staging our house. We've completed several different stages of the process. They've helped us clean out our two different garages. They've isolated and separated items into which ones we are going to sell, keep and dispose of.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

susan R.
12/2011
5.0
moving companies, home & garage organization
  + 0 more
Indispensable!
Description of Work: "Downsizing" and packing, moving, unpacking and decorating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah A.
11/2011
5.0
moving companies
  + -1 more
LNS Crew, was on time, they kept their heads down and focused on the job of packing and loading my parents treasures. We had nothing broken and they got it done in the time frame they said they would
Description of Work: She met with my parents several weeks before the move. Helped us with easy shortcuts to make our moving easier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

ADRIENNE I.
10/2011
5.0
moving companies, home & garage organization
  + 0 more
They are absolutely indispensable! They were so helpful with the entire moving process. They work quickly and efficiently. They have a lot of knowledge and resources, if they don't know the answer, they will find someone who does. I can not say enough good things about them.
Description of Work: They helped us sort, pack, unpack, and move. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald B.
09/2011
5.0
moving companies, home & garage organization
  + 0 more
Considering the chaos from which we started, things went remarkably smoothly.
Description of Work: My project was different from this company's advertised services, but I think anyone with any project will find the same high quality. After two moves within six months of each other, I was living in a sea of boxes, many of which were unidentified but mostly contained books and vinyl records. Linda Carter, the owner, with a bright and industrious colleague we able to to identify the contents of the boxes and methodically set up and organize my apartment, beginning with the kitchen and bedroom. They worked with me on winnowing out useless or outdated things, and arranged each room in a logical and aesthetically pleasing way, including arranging furniture and hanging pictures. My project required extra time because I have hundreds-- perhaps thousands-- of books covering a wide range of topics and genres. Ms. Carter and her colleague were able to organize the books into categories. They were also able to set up my rather complicated home entertainment center efficiently. She is worth her hourly rate of 65/hr per person ($130/hr for two people) because of her efficiency, industriousness, and intelligent organization skills.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Thomas C.
03/2010
5.0
moving companies, home & garage organization, home staging
  + 1 more
Linda Carter worked directly with us on the project. She brought a wealth of experience, provided references, did research for us, works hard and steady, is very sensitive to our needs and emotions, provides needed moving materials, offers suggestions, coordinates all aspects of the move, and most of all she brought us comfort and relief to make the next step in our lives a happy one. Life's Next Step has turned the dread into a happy experience for starting the next step in our life.
Description of Work: Life's Next Step is helping us make the transition move from a house to a retirement apartment. They are assisting us in all phases of the move from de-cluttering, sorting trash from estate sale items, organizing files, packing to resettling in the new apartment. Most of all they are providing emotional support for the trauma of downsizing our life by relieving us of many of the details.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    102 Whitley Dr, Austin, TX 78738

    www.lifesnextstep.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Moving Companies,
    Home and Garage Organization,
    Home Staging,
    Doors

    FAQ

    Life's Next Step LLC is currently rated 4.4 overall out of 5.
    Life's Next Step LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Life's Next Step LLC does not offer free project estimates.
    No, Life's Next Step LLC does not offer eco-friendly accreditations.
    No, Life's Next Step LLC does not offer a senior discount.
    Yes, Life's Next Step LLC offers emergency services.
    No, Life's Next Step LLC does not offer warranties.
    Life's Next Step LLC offers the following services: Transitional moves, downsizing, packing & disbursing of household items, unpack & resettle, remove boxes, arrange furniture & construction management inclusive of aging in place, insurance claims, repairs and remodeling.

    Contact information

    102 Whitley Dr, Austin, TX 78738

    www.lifesnextstep.com