Leaman Team at LoanPeople

From first contact to wrapping up loose ends after closing, Amy Bailey and Brittanie Graswich at PrimeLending-Max Leamon in Austin managed our application and financing process without missing a step. After I submitted an online inquiry, Amy contacted me within hours to guide me through the application and approval process. I had intended to do business with another broker, and was simply getting other quotes on rates, etc., as a matter of good business. Amy was understanding and helpful even while I was giving the other (very good) mortgage broker a chance to match or exceed the rates/service that PrimeLending-Max Leamon was offering. (I told Amy what I was doing and why. She was pleasant, patient, and understanding throughout this process.) When the dust settled, we came out well ahead on interest rates and closing costs by going with PL, and we were impressed with Amy's attitude and exceptional customer service; enough so that we made the switch. Amy had our initial pre-approval letter to us within hours, and we proceeded with the application process. Although PL-Leamon is located in Austin (we are in Garland), we quickly established an excellent working relationship via phone and email. Amy and Brittanie are outstanding communicators -- I've never before experienced the level of communication they maintained, keeping me informed, answering questions -- it's all been prompt, clear, accurate, personable. The entire process moved forward quickly, without a single delay, miscommunication, or unpleasant surprise. Not only did they meet all promised deadlines, but in some cases, they exceeded them. When the inevitable minor hitches came up (e.g., an address missing for a former mortgage, an unconventional survey), they called immediately and worked with me to solve the problems in the most efficient way possible. Don't mistake this company as a mortgage mill, however. They are thorough and professional -- you and the property have to truly qualify, which is (as we all know) in everyone's best interests. I am always glad to share "con's" in reviews, but this transaction was all "pro's." As for do's and don't's -- I'd just say DO give PrimeLending-Max Leamon a chance to tell you what they can do for you and compare it with others you are considering; if you go with them, for the best result, be prepared to be a good team member -- be responsive in getting accurate info and documents to them when they ask and keep the communication open. I will probably always get more than one quote when financing property, but PrimeLending will be at the top of the shortlist of possibilities, and I'd expect them to get my business every time, after this experience. Thanks, Amy and Brttanie!

The experience with PrimeLending was awesome! Jori was great from beginning to end. As soon as I talked to her on the phone I knew she was a no bull kind of person. In fact, I knew I was going with this company the second I talked to Jori. Not once did I feel like I was talking to a car salesman unlike other online mortgage companies. Jori explained everything clearly and in detail. Email communication was excellent and closing was surprisingly easy! They came to me at my house to close and it only took 30 minutes. Max Leaman-PrimeLending is an awesome example of what a business should be. Great service, awesome people, and I even saved $400 a month with the refinance. These are the kind of people we all should keep in business. Very happy with them!

The process was straight forward. I brought in the documents I had. Max laid out our options and told us what else we needed. We provided that and the rest just went smoothly. But our choice of Max really paid off when we ended up putting an offer on a house that already had three other offers on it. The seller's agent asked who our mortgage lender was and when we said Max at PrimeLending our name went to the top of the list because of Max's reputation. We got the house. Thanks Max.

We located Prime Lending on Angies list to assist us in securing a mortgage on a rental property we purchased in Texas. Since we do not live in Texas they helped us navigate the borrowing process. This was our first purchase of a rental property and given we are out of state the whole process went very smoothly. Amy did a great job and I would highly recommend Amy and Prime Lending.

Our realtor recommended we use Primelending. We were lucky enough to be paired up with Amy Oehler. From the moment that we walked in the office, we felt at ease. We were very nervous about the prospect of home ownership and Amy helped remove the doubts and fears. The thing that pops out as the most memorable from that meeting was Amy telling us that she was going to answer questions that we didn't even know we had. She was right! By the time we left the office that day, we were much more confident with the entire process. We really felt like she was on our side. The rest is as they say, history. Amy got us a great rate and helped us keep our closing costs to a minimum. She worked very fluidly with our realtor and we couldn't be happier. We would definitely use this group if we need their services again.

Jori took great care of my refinance from beginning to end. She was up front about the schedule that was required and ensured we stayed on track to meet the schedule. Jori was very responsive to all my communications. I was able to secure a competitive rate while working with a professional company. They were also able to work with clients with more than 4 financed properties which is my situation. I will be refinancing another property with them soon.

I truthfully cannot recall a time when I've received such well-rounded, thorough customer service. Our first interaction with the office was with Amy Oehler, who would act as lead for our application and processing. Amy demonstrated expert knowledge and addressed each and every question we had with confidence and sincerity. She presented answers to each of our scenarios, which allowed us to understand and be comfortable with what we could afford. She was consistently responsive and offered her availability the entire duration of our experience...from pre-approval to closing. Let me also mention how efficient, professional, and courteous her back office is. My wife and I knew that we were taken care of, which left us the ability to focus on finding the perfect house. Just give them a call; you will be so thankful you did.

I worked with Jori Stern on refinancing both properties. I have five properties, which makes underwriting difficult to impossible, and she and her group were able to accommodate my needs on time with no catches. They were responsive in answering any questions and providing status updates on the loan. Jori also helped me determine the optimal origination points to pay when closing, and offer suggestions on the principal balance of my new loans.

Jori helped us from start to finish. She guided us through the process and explained any questions we had. We got a much lower interest rate and we calculated that we can save over $100,000 in interest just from the new mortgage they gave us. Thanks so much Jori and Prime Lending.

Max and his team were fantastic! They helped us through each step of the process and offered suggestions on how to structure our loan to get the best terms. I would absolutely recommend them for anyone who has questions about purchasing a home and wants to know that they are in good hands.

The entire process was smooth from start to finish except for one small hiccup that Max worked fast to fix and did so.

Max and Tiffany were great, I was a little apprehensive about the process since it was my first home purchase on my own, they were always pleasant and patient, and answered all my questions along the way. The process from beginning to end was very smooth and so easy I would buy a house with their help every month if I could. Responsive, fast, thorough and professional. A sense of humor to boot. I would recommend Max to all my friends.

There is a reason that Prime Lending has so many great reviews and I am happy to add! Amy was so incredibly understanding, patient, and helpful. Buying my first home was overwhelming and stressful and Amy explained everything in a way that made it easy to understand. Prime Lendings rates were the best and their customer service is superior. I highly highly recommend.

Max Leamon and his team did a great job of handling my condo loan in Austin. The rates went down so I ended up with a lower rate than originally agreed upon. Since I live in MN, it was all done by phone, email and mail. Everything went as planned including estimated expenses and I was able to close successfully ontime! Great team work!

I found PrimeLending thru Angie's List. I can't tell you how responsive and professional Jori Stern was for PrimeLending. She was knowledgeable and well-informed on all aspects of my refinance, and was always available to answer any questions that I had concerning the process. The refinance process went smooth from beginning to end. I would definitely use them again for any home financial needs I may have.

I worked with Jori Stern on the refinance loan and found her to be professional and courteous. She quickly responded to e-mails and/or phone calls. The process took about a month. With the refinance option provided by PrimeLending I saved approximately 25% off my monthly payment and the closing costs were minimal. I definitely recommed using PrimeLending.

If I need his expertise in the future, I definitely will call.

It was great. See my June 14, 2012 Review.

Recently we sold our former home and bought another. With all the bad publicity regarding mortgage lenders and who is trustworthy and who is not, I was concerned about finding a lender we could trust. Luckily I was given a very good reference for Max Leaman with PrimeLending. I the BBB and Angie?s list and both showed positive ratings. I found this to certainly be the case with Max and PrimeLending. From the moment I called Max he has been there. He has answered every question, he has provided information I would never have thought to ask about, or know about. And, sometimes Max answered questions and addressed concerns he had already answered and addressed before. Max did everything he could to make the buying process easy and tried his best to ensure I had nothing to worry about regarding the financing before, during, or after the purchase of our home. Max is a good man with integrity. I found him to be honest and he cares about his customers. When Max was on vacation he made sure there was someone that would be available, immediately, while he was gone. I had a couple of questions and the staff at PrimeLending were accessible from the moment I called. If ever I am in need of a lender again, I will call Max because I can trust him.He made the "borrowing/financing" process painless, easy, and if not enjoyable, at least gratifying. I can?t say enough good things about him or PrimeLending. Thank you, Max!!

Max and his team are extremely knowledgeable, courteous, professional, prompt, experienced and highly-competent. They walked us through our purchase from consultation/origination to completion, without a hitch. In addition to his exceptional service and professional-yet-easy-going demeanor, he locked-down a highly-competitive rate for us, and continuously kept us in the information loop throughout the escrow process, quickly-yet-thoroughly answering all of our questions/concerns along the way. I have already referred him and his team to my mother, who had a similarly-outstanding experience, and will continue to refer him to friends and family in need of mortgage services. I will - without a doubt - be contacting Max when we are ready to purchase our next home, as well as to refinance our existing ones. THANK YOU, Max and Team! A+++

Max and his team have been nothing short of exceptional for us! This was our first home purchase ever, so we often needed additional explanations and had a good number of questions. Max was extremely patient, honest, and professional in guiding us through the process and covering not only information related to mortgages, but also overall home purchase. We would get responses even during weekends and nights! Needless to say, all documentation and details were clarified and prepared ahead of time, closing went without delays, and the rates were very competitive. Even following the closing, Max would follow up and answer questions. This is truly the way to conduct business! I wish him continued success and hope that his exceptional rigor and integrity will last throughout his career. I would not hesitate to recommend Max to anyone, and will definitely use him in my next purchase, whenever that happens.

Their fees were fair and the final cost at closing was very close (actually a little lower) than the Good Faith Estimate. I have purchased seven homes over the past 30 years and this was one of the smoothest thanks to Max's Team.They were always quick to respond to questions. Don't worry about not meeting with a 'Loan Officer face to face.They are very good at closing loans over the phone and via email. By The Way: The reason I signed up with Angie's List was to find a mortgage company that gave quality service, at a fair price, and did not have "surprises" at the closing table. My subscription has paid for itself tenfold from this one experience.

Max Leaman and his team literally "walk on water". I told my husband and, actually, everybody I know that, If the rest of my life could only run as smoothly as the mortgage process did with Max and his crew I absolutely KNOW that I could "leap tall buildings in a single bound!" We closed on May 18, 2012. They made it SO easy that we decided to do it again (I know I couldn't believe it either!!) but we did and it's even easier this time! . . . I LOVE these people! It's income property this time and we are closing with them again on July 31, 2012. I'd never go anywhere else for a mortgage. My other bank mortgage guy was a pain in the butt . . . but with Max and his crew everything is always "no big deal". You owe it to yourself to call these people . . . they "walk on water" and I guarantee, "you'll love them, too!"

We found PrimeLending while in the market for a house. They were open and honest about everything, and transparent about the whole process. The overall experience was much less stressful than our previous home purchase. Max and Amy were both really nice and didn't make us feel stupid for asking what I'm certain were some occasionally stupid questions. We got a great interest rate on our home and didn't get taken for a ride. I'd say that's a successful experience with a lender.

I just refinanced my home mortgage with Max Leaman at Prime Leanding. The experience was absolutely flawless! I am so appreciative of the hard work Max and his team did on their end to make my experience stress free. I felt completely confident in all of the recommendations and advice they provided. Anytime I had a question, the team was always there to provide answers and explanations. They went above and beyond in offering excellent customer service. My monthly payments are lower and I could not be happier with the services the Max Leaman at Prime Leanding provided. Thank you Max & team!