I did not have a good experience with them. We had a virus and had to take it in. We needed as much as the information saved as possible and had very particular files that we told them about. We even told them where they were. When they wiped out the drive they didn't take everything the way they were supposed to migrate the information as they said they would. We lost a lot of photos because of miscommunication. I was not pleased. They were not sympathetic. I will not use them again.
Description of Work: I used Laboratory Computers five years ago for computer repair.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
OLA V.
09/2007
1.0
computer repair
+ -1 more
We had given them a lot of business before. A year later I didn't recognize anybody there. They put me off and made me wait on other people after I had called them because they hadn't called me. They ended up ruining three of my computers. Beware!
Description of Work: My three computers needed new hardware. It was supposed to take 1 week.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
BENJAMIN R.
11/2005
5.0
computer repair
+ -1 more
VERY SATISFIED. I WAS AMAZED ALL OF MY FILES WERE NOT LOST AND ALSO IMPRESSED WITH HOW QUICKLY THE TECHNICIAN RECOVERED MY FILES. I'M ALSO GETTING A GOOD DEAL ON A NEW COMPUTER.
Description of Work: MY HARD DRIVE CRASHED AND I HAD NOT BACKED IT UP IN A WHILE SO I LOST MANY IMPORTANT FILES. THEY CAME TO MY HOUSE AND RETRIEVED MOST OF MY LOST FILES.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
CAROLYNN C.
10/2005
5.0
computer repair
+ -1 more
THEY WERE VERY GOOD. WE WERE WORRIED OUR COMPUTER WAS GONE. THEY DIAGNOSED THE PROBLEM QUICKLY. THEY WERE VERY PLEASANT, AND FIXED IT FOR A VERY RESONABLE PRICE. I DEFINITELY RECOMMEND THEM.
Description of Work: OUR COMPUTER CRASHED AND WE DIDN'T KNOW WHY. IT WAS A FAULTY MEMORY. THEY REPAIRED IT, AND IT WAS GOOD AS NEW.
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Service Categories
Computer Repair
FAQ
LABORATORY COMPUTERS is currently rated 3.5 overall out of 5.
No, LABORATORY COMPUTERS does not offer free project estimates.
No, LABORATORY COMPUTERS does not offer eco-friendly accreditations.
No, LABORATORY COMPUTERS does not offer a senior discount.
No, LABORATORY COMPUTERS does not offer emergency services.
No, LABORATORY COMPUTERS does not offer warranties.