Junkluggers of Austin

I am happy to change the review if this matter gets resolved quickly. I had an appointment window for 330-5:30pm today, September 7th I had a missed call and a text at 12:36 PM. I was not at home and when I got in touch with them they asked could we come early and I said I was not ready. They said OK we will come at 3:30 PM Because, I was clearing out things in my home to put on the curbside for junkluggers to pick up. I didn't see a call and when I called back no one picked up and they had no voicemail set up. I had to call the person who had called me at 12:36 to have Jared call me back. Jared said could they reschedule. I said all my stuff is out on the curb then he didn't seem to know what to do. He said he'd get in touch with his supervisor and still I have yet to hear back from him. I texted him a video of the stuff on my curb and I called their customer service line number. They couldn't get a hold of anyone. An appointment was confirmed and they accepted the fact that I was not ready and would come at 3:30 PM. So how is it acceptable that it's my appointment time and everyone has already gone home. I just called back the national customer service line and they told me that that pick up had been canceled. I was not informed that it happened. I would love to speak to the owner and really had high hopes for this working out. Instead, I received the opposite of what I feel most of these reviews say about this company.

Great, I love the fact that my furniture will be donated not thrown in the dump. The person doing the work was very nice and polite. the work was done quickly.

The guys that were assigned to the job were professional, punctual, friendly, and very personable. They got right to work and had the unit cleaned out in 30ish minutes. They unloaded the contents of the storage unit to a 3rd floor apartment with no elevator. They did not complain once and also did not stop until everything was unloaded. They were super efficient. The entire job took 2 hours total. We could not have done this without their help. We will 100% use them in the future and will recommend them to everyone no matter what your job is.

They're fabulous! They communicate well and are timely. I've used them about 5 times and they're always there on time. They have great staff, and Laura Chavez is amazing.

Extremely well! I requested service online the evening before and the guys showed up on time ready to work the next afternoon. The furniture was in my kids' room and was pretty banged up. They take to Goodwill to see if they accept it and if not will recycle. I would 100% recommend Junkluggers and would definitely use again.