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HomeTeam Pest Defense

Pest Control

About us

HomeTeam Pest Defense is a recognized leader in the pest control industry and partners with homeowners and home builders to provide pest-free living environments. The company was established in 1996 and is currently ranked #3 in the nation in the residential pest control market. We have grown to 51 branches and employ over 1,800 people who service our customers locally.

Business highlights

29 years of trusted experience

Services we offer

We offer comprehensive pest control services and termite treatment plans for residential, commercial and managed properties and this includes servicing the Taexx built-in pest control and Sentricon termite elimination systems. We treat for ants, silverfish, earwigs, spiders, bees, wasps, scorpions, cockroaches, fleas, mosquitoes, bed bugs, rodents, subterranean termites and more.

Services we don't offer

Snakes and wildlife removal services

Amenities



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.728 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
7%
3
4%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 28 reviews

Victoria S.
09/2017
5.0
pest control
  + -1 more
.......................................................................................
Description of Work: ...................................................................................................

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Bill N.
08/2017
5.0
pest control
  + -1 more
We're extremely satisfied with them. We love them. they come on a quarterly basis and we use them for 20 years. This is a tube in the wall system. They don't have to come in your house or spray the cabinets. We have pets it's pet-friendly. It does a great job. the only thing we ever have a job with it scorpions every once in a while when the weather changes because we're in the county. They come in through the side of the house and get into the attic. They not only put the stuff on the wall, but they spray in the house and around the doors to keep the spiders away. To me the price is reasonable.
Description of Work: Pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Rachel S.
07/2016
5.0
pest control
  + -1 more
I have been very satisfied. They are very efficient, punctual, and leave great detailed information on what they had to do. They always go above and beyond what is expected.
Description of Work: They come out monthly and handle all my pest control. They also took care of a flea issue I had.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol D.
02/2016
5.0
pest control
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Peter B.
08/2015
4.0
pest control
  + -1 more
When they come everything is done well. But when talking to office there is a communication gap and there is a lack of timely response
Description of Work: They do my pest control for me

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Anna S.
03/2015
5.0
pest control
  + -1 more
They are extremely professional and easy to work with. Also, their service has produced excellent results... our home has remained pest free throughout the winter and early spring!
Description of Work: I opted for the quarterly service via Home Team Pest Defense. The first appointment they came inside our home and sprayed the entire house, in addition to spraying the entire exterior of the home, also treating ant mounds in the yard. They actually came out a couple weeks later to address an ant mound that resurfaced at no extra cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jeremy A.
10/2013
2.0
pest control
  + -1 more
Like another reviewer before me pointed out: HomeTeam has some shady billing practices, so beware. I paid $380 for a year of service (in advance). They told me that included quarterly visits and that if I saw any insects after a visit I could call for complimentary re-visit. It was all included for the $380/year. I still thought that was a bit pricey but the complimentary re-visits is what sold me. They gauranteed the insects would be gone or they'd come back. They also gave me a discount for paying a year in advance. The normal price is over $100/visit. Well they lied. When I called to take advantage of one of my in-between visits, they gladly sent someone out to my home. However a month later I get a bill in the mail for $108.25. I tried to call them but their and quot;billingand quot; department is only open Monday-Friday 8-5pm which happens to be when I, like most people, are at work and can't always make personal phone calls. No email nor any other contact method is provided on the bill. Nor did they make any attempt to contact me by phone. Then it gets worse, they send me another bill saying they are sending my account to collections. They made no attempts to reach out to me and see why I hadn't paid the bill. You'd think that you wouldn't need to worry about being sent to collections over a charge that: 1.) Nobody told me I would be charged. and 2.) I never authorized or agreed to be charged. Bottom line, stay away from these guys unless you enjoy dealing with unauthorized charges and being sent to collections for not paying something that you were never told about nor agreed to. As far as their quality of service. I actually had more insect problems after I hired Hometeam than I had before. They do almost nothing to combat ants. So I still found myself doing the ants on my own. Also, I spent less than $100 a year at Home Depot for the chemicals to do the treatments myself and doing them every few months only took me about 20 minutes to go around and spray all the pest entry points and sprinkle fire ant killer in the yard. I don't see how these guys can justify $100 a visit for a service that doesn't even work any better than doing it yourself for less than a quarter of the cost.
Description of Work: I purchased one year of pest control services for $380, paid in advance. This was supposed to include four quarterly visits plus complimentary re-visits if pests continued to be a problem.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$380

Clint O.
09/2013
5.0
pest control
  + -1 more
Bugs dead for two weeks now, cost of own treatment would have been a bit less but not as good. Quite happy for now.
Description of Work: Started 1 yr contract for pest control, $96 every 3 months.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.99

Mrs J.
09/2013
5.0
pest control
  + -1 more
We built a guesthouse last year and, after several recommendations, had Home Team Pest Defense install the fabulous Taexx system to keep bugs out. The installation cost was minimal (under $200), as is the quarterly cost of maintenance (under $100), but more importantly, the built-in system REALLY DOES WORK. We were so pleased, in fact, that we decided to have Home Team Pest Defense take over the problems we were having at the main house, which was not built to accommodate the Taexx system. Using conventional means, our previous pest service had fought indoor scorpions and the mostly outdoor red-headed centipedes, carpenter and fire ants, etc., on a monthly basis, but without great success. After learning that Home Team also excels in conventional spray methods, we gave them a try. Home Team now comes quarterly (they'll come more immediately, whenever needed) and their entomology-trained technicians provide a better, and safer, spray mixture that thoroughly succeeds in keeping both our houses and their grounds bug-free, To put a nice icing on the cake, we now have effective pest control for our two residential buildings and their surrounds that is LESS COSTLY per year than what we were paying for our previous service to treat a single house. A notation about the Home Team: Eric, our regular technician, presents a neat appearance and always comes on time, works diligently and speedily, and has an invariably pleasant and professional mien. My friends have different Home Team technicians, but they tell me that their Home Team service technicians are likewise excellent.
Description of Work: Exterminate bugs in main house and guesthouse and their immediate grounds

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Shanna J.
05/2013
5.0
pest control
  + -1 more
Hometeam has provided regular pest service at my home for several years. The technicians are prompt and friendly. The same technician usually services my home. I rarely see pests inside, and if I do, Hometeam is good about coming out to retreat promptly, which will usually take care of the issue.
Description of Work: Quarterly Pest Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

CAROLE W.
05/2013
5.0
pest control
  + -1 more
they are great..always friendly and very professional.
Description of Work: We have a wonderful system on house where HomeTeam can hook up to the outside of the house and put pet friendly pest control into our walls. We have been using them since 2008 and the $120 is per quarter. They also spray around all doors and windows on the lower level. On request, at no additional charge they will come inside and inspect the attic, under sinks etc. They will also provide pest control in those areas if requested, again it is included in your quarterly bill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Scott D.
01/2013
3.0
pest control
  + -1 more
They provided the services without a problem during home construction. The problem that I have is the post-service marketing. They send very sneaky and quot;invoicesand quot; in the mail that aren't invoices at all if you read them... They're doing what any good business would do and they're trying to get you to renew your service with them. However, the way these are written and formatted though makes it look like a bill and like you owe them money. My wife nearly paid the $189.44 and quot;Invoiceand quot; but I caught it before she sent it out. A phone call or a flyer in the mail would have done you better. Trying to trick the unsuspecting into renewing with your business is dishonest. If anyone who works at angielist wants to see a copy of the doc I can fax it to you. You'll see that this is bogus.
Description of Work: I built a new home in South Austin and from the looks of it, this service was contracted out by the builders.
Rating CategoryRating out of 5

Kathryn M.
10/2012
5.0
pest control
  + -1 more
Perfect service. Knowledgeable staff. Excellent quality for cost. Professional team members.
Description of Work: We have used Home Team Pest Defense since building our home in 1999. They have come quarterly to fill the tubes installed in the walls and do a general walk around to inspect and apply additional material where needed. I was really impressed this summer after using their mosquito treatment. Emmett, our regular treatment specialist for a few years, kept our yard perfectly mosquito free! We will certainly sign up for this additional service next year. Great work Home Team!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Sunnie L.
06/2012
5.0
pest control
  + -1 more
Tom comes out to service our area and he's just lovely. He was very prompt. He's very thorough and friendly and wears booties when they come in the house to avoid tracking dirt. They are also very pet friendly because the chemicals they use inside the house are immediately dry. They also give us plenty of warning about the chemicals outside for the safety of our pets. I'm very happy with them.
Description of Work: My son's used them for about a year and now we are using them for both inside and outside. If you see anything either inside or outside between regular service, they will come out and take care of the problem at no extra charge. They call about two to three days ahead of time to let you know when they are coming out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Gaby S.
06/2012
5.0
pest control
  + -1 more
They have done a great job. We haven't been having any problems.
Description of Work: They inspected for bugs and termites. They have been spraying our house quarterly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lindsy C.
06/2012
5.0
pest control
  + -1 more
Like I said Above, From the very start they have been the best pest control I've ever had.
Description of Work: I Signed up for a One Year Contract with Home Team pest Defense back in Oct 2011. I have a rental home that has the pest tubes that run inbetween the walls. They still spray around the home and inside. I was very impressed when they showed up the first time. They removed all webs and did a very good inspection and cleaning along the roof area and all over. They were here for about a hour. They do this as a first service, they come out every 3 months. If you have a problem between your scheduled visits they will come back out for no fee and deal with the issue. I have had to call them between my visits twice due to sugar ants in my home. They came out the next day and took care of them for me. I've had two different techs and both have been very nice. They give you a 2 hr window and they have shown up everytime towards the first part of that window. $100 may seem like a lot, but if you had a monthly service done it'd be about $30, so I figure it's about what I'd pay. My monthly pest servers in the past never did what Home Team did as a first visit, that alone is worth it. Plus remember if you need them between no charge. So my rental is almost up, and I'm moving into my own home. I'll be taking them with me for my new home. I already asked and they told me even though my new home doesn't have the tubes they'll still service my home, and their product is safe for wood floors and child safe too. I know there are a lot of choices, I would recomment this to my loved ones and to anyone who doesn't like bugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

david D.
05/2012
1.0
pest control
  + -1 more
I was contacted by phone and told they would service my new home. I set up a time for Saturday from 9:30-11:30. No one ever showed up and no one ever called. I sat at home waiting for the company. I tried calling numerous time and got a recording. I called several times on Monday morning and still had the same recording to call back during business hours even though it was 10:00 am on Monday. Finally got in touch with them and they said they couldn't find my house. Even though they told me they took care of the neighbors. I would not recommend using this company
Description of Work: I was contacted and set up a contract with the company to service my new home.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Christine O.
04/2012
5.0
pest control
  + -1 more
.I use them every quarter. The service is great I have no complaints I have been using them for years. They take care of all the bugs. I will continue to use them.
Description of Work: .We use HomeTeam Pest Defense for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anita J.
03/2012
5.0
pest control
  + -1 more
They are always on time and do what they say they are going to do. They are very polite, professional and I will use them again in the future.
Description of Work: I used HomeTeam Pest Defense for monthly pest control spray treatments.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Arthur W.
03/2012
5.0
pest control
  + -1 more
I have an excellent experience with them. They always come back in between visits for free. They have been able to solve any problem I have had. They have always been good.
Description of Work: We use them for all of our pest control problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carmen B.
08/2011
5.0
pest control
  + -1 more
They immediately sent someone. Richard was here on the spot and took care of it. My contract is annual.
Description of Work: Every 3 months they take care of our pest control. We moved back in after moving away for a few; we had spiders and scorpions. They came out did it for free since they had recently sprayed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Michele C.
08/2011
5.0
pest control
  + -1 more
Great! Adam arrived early and treated the outside of the house including applying spray in the "pipes in the wall" receptacles, and then inside, AND the attic. He was professional, efficient, and courteous.
Description of Work: Overall pest control in my residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Peter K.
06/2011
5.0
pest control
  + -1 more
People from Home Team Pest Defense Company are very responsive when we have a problem. The person who comes out is very professional. He is very personable too. He really goes the extra mile. I think they are a little bit higher in price than usual. I would continue to use Home Team Pest Defense Company in the future.
Description of Work: I use Home Team Pest Defense Company for pest control. They last came out about three weeks ago. We pay them every quarter. We have a system that has got connections on the exterior of the house where they infuse the chemicals. They re-energize the wires that go inside walls every time they come out. They also put some granule spreading's for pests around the exterior of the house. If we have any issues inside the house, they also take care of that.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

06/2006
5.0
pest control
  + -1 more
They accommodate my schedule and are always punctual. They offered me advice in the event that any minor problems arise. They also use environmentally sound products. We've used them for the past two years and they always honor their guarantees.
Description of Work: They do pest control for all types of pests both inside and out on a quarterly basis.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2005
5.0
pest control
  + -1 more
HE IS VERY FRIENDLY; THE SAME SERVICE MAN FOR 5 YEARS. I HAVE REQUESTED INTERIUM VISITS(NO CHARGE) AND HAVE ALWAYS BEEN SATISFIED.
Description of Work: THEY DO QUARTERLY PEST CONTROL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113
    • 1(current)
    • 2

Contact information

11000 Metric Blvd, Austin, TX 78758

www.pestdefense.com/austin

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control

FAQ

HomeTeam Pest Defense is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

HomeTeam Pest Defense accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, HomeTeam Pest Defense does not offer free project estimates.
Yes, HomeTeam Pest Defense offers eco-friendly accreditations.
No, HomeTeam Pest Defense does not offer a senior discount.
No, HomeTeam Pest Defense does not offer emergency services.
No, HomeTeam Pest Defense does not offer warranties.
HomeTeam Pest Defense offers the following services: We offer comprehensive pest control services and termite treatment plans for residential, commercial and managed properties and this includes servicing the Taexx built-in pest control and Sentricon termite elimination systems. We treat for ants, silverfish, earwigs, spiders, bees, wasps, scorpions, cockroaches, fleas, mosquitoes, bed bugs, rodents, subterranean termites and more.
Snakes and wildlife removal services

Contact information

11000 Metric Blvd, Austin, TX 78758

www.pestdefense.com/austin

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed