HOME DEPOT

.

We were notified prior to pickup that they did not indeed have all tile from one batch as promised because they had not pulled the tile from the shelf when I paid for it several days before. Thankfully they did notify me that it was not all one batch. I spoke with the Manager of the store, John Gonzales, who arranged for his staff to find all of one batch at another store, pick it up, and deliver to our home. John's attitude was highly professional and I was impressed.

Horrible experience. I had two independent carpet measures before I saw their $199 installation special. I went in, picked out my carpet and pad, and scheduled an appointment for a measure. They inflated the measure by about 20% (which explains how they can do the install for $200.) When I told them their measure was well over the other two measures (which were both similar), and could even go over the figures to explain, I was told "Tough - we stick with the measurements - period.) I was also told the carpet I picked was out of stock. I found enough in another store of the same carpet - I guess it was too much trouble for them to call another store. Then they told me they would not install that carpet. I had to pick a more expensive carpet. I had specifically asked if there were any such restrictions when I signed up. I now have to fight to get back my $35 "measure fee." ($199)

The actual experience of buying this grill at Home Depot was awful. The grill however is fantastic. First of all it was impossible to find anyone to ask a question to, when we did they had no idea how to answer our questions. When I finally purchased the grill the person at the customer service desk rang it up wrong twice and had to have a manager come over each time and reset the transaction. Once I paid, I waited 15 minutes for the grill to be wheeled up to the front. I decided to rent one of home depot's pickups to bring the grill home. The guy in customer service couldn't find the keys then after 5 minutes of searching he forgets about the keys and I have to remind him. When I got the truck, the tailgate was locked and no one had a key to open it. One of the home depot guys got the lock tailgate to open by banging it with a hammer until the lock catch slipped. It's unbelievable how incompetent, lazy and undertrained these guys were. I will always stick with Lowe's now.

The contractors that came out to install my carpet were a big pain. They were late getting here and then took two days to install all of it. They didn t do the bedrooms first so we could get back in them. The job was very bad and the carpet was coming up and buckling in places. It wasn t good at all.

They did a great job of installing the door. They knew what they were doing because those doors could be tricky. Everything lined up well and fit great. The door looked wonderful, and I was just happy they did what was needed perfectly.

Home Depot sub-contracted the work out and they were the worst floor layer I have ever seen. They had installed the wrong flooring on the first floor and then on the second floor it had ended up buckling and split. They blamed it on the adhesive. Then when they went to sand the floor with the big sanding machine, they didn't tape anything off or cover up anything so I had grit and dirt everywhere. It was a mess. I complained to them so they did pay for someone to come out and clean everything up. I really thought that this whole experience was a nightmare.

They were very helpful to us when we were deciding which carpeting to pick out. The carpet we ended up getting was of very high quality and rather expensive but it was worth it to us. It looks great and I was very pleased with the people who came out and did the installation. They really knew what they were doing. I have used Home Depot in the past many times and I have had good luck using them.

This was the first time we hired Home Depot for any type of work in our home and the project went quite well. The crew that was sub-contracted to do the job was professional, prompt and very well mannered. The job was completed in a single day and they took all of the old flooring with them for disposal at no extra charge. The house was left as clean as when they arrived and we love the new carpeting.