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Hill Country Pools Inc

Pool and Spa Service

About us

The Best in Austin since 1972. Assistant to Owner: Pat Simmons

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

We offer quality pool cleaning and chemical treatment. We also repair or replace pool equipment. Pool cleaning, pool repairs, water testing, stain removal, polaris repairs & pump repairs.

Services we don't offer

ask for details

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.571 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
6%
3
8%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 51-71 of 71 reviews

Aletha H.
04/2017
5.0
pool cleaners
  + -1 more
see above.
Description of Work: My pool heater broke just before my grandkids were arriving. I called several pool companies, but Hill Country was the one that came right out, and I had a new heater installed within 2 days. At that point, I found out that their price for pool cleaning was significantly lower than the company I was using, and they do more. So I switched over to their pool-cleaning service last December, and I have been quite satisfied with it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim P.
03/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

SUSAN R.
07/2015
4.0
pool cleaners
  + -1 more
unknown
Description of Work: They came by to give us an estimate for a new pool pump. They came exactly when they said they would come so that was a good thing. However they charged me for the estimate and were quite a bit more expensive then the other vendors. They are also not a preferred provider with the city of Austin so we would not be able to take advantage of the rebate for energy executing pool pumps.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$92

Response from Hill Country Pools Inc
Please excuse my delay in responding. I just returned from Big Bend and just received your review. My assistant Pat assures me that when you call in May your system had flooded and gotten covered in mulch. You had uncovered the equipment, but could not make it work. We sent our service manager the next day. He tested your pump and indeed it needed to be replaced. You requested three estimates. One for a 1.5 HP, two speed pump as you had. One for a 1.5 HP one speed pump and another for a variable speed energy efficient pump. We prepared the estimates and emailed them that same day. We are not affiliated with the City of Austin as they mandate parameters for the installation of the energy efficient pumps in order to receive the rebate. We feel our 43 years of expertise is in the pool business as the City of Austin's is not. Sincerely Surrenden Hill Angly Owner

Bonne C.
03/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Replaced main pump. |Went very well. Hauled off and disposed of old pump. |Working very well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Hill Country Pools Inc
What a wonderful way to start off a morning. Thanks so much for taking the time to write a wonderful review. Sincerely, Surrenden Hill Angly Owner

Georgia B.
02/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Cleaning and updating equipment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Thank you so much for your high marks. We appreciate your taking the time to review our work. It is a pleasure working with you. Sincerely, Surrenden Hill Angly Owner

Brandi M.
10/2014
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Hill Country Pools Inc
Thank you so much for your most kind review. We at Hill Country Pools so appreciate when customers give us feedback. Communication about our performance is so helpful. Thanks again, Surrenden Hill Angly Owner

Sandra A.
07/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Repair electrical, and it was fine

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Hill Country Pools Inc
It was such a delight to receive your review Thursday at 8:50 AM. First we at Hill Country Pools are so appreciative of your taking the time to write a review. Secondly I can't tell you how encouraging your words are to the Hill Country Pools family with over 80 years collective pool experience. Now in our 40 plus year we are always excited to be complimented for our work. Sincerely, Surrenden Hill Angly Owner

Sarmistha H.
07/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: They are responsive. Pleased with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Your review is greatly appreciated. Besides quality work for the past 40 years we also concentrate on communicating with the customers. We also are thankful for your continuing patronage of Hill Country Pools. Sincerely Surrenden Hill Angly Owner

Twyla S.
06/2014
1.0
pool cleaners
  + -1 more
unknown
Description of Work: We were searching for a new pool company to manage our pool on a regular basis. We looked at Angie's list and this company had one of the highest ratings. When we called they were rather rude and actually told us to call someone else. It was as though they didn't need new customers. All were were asking was to have the pump checked and the chemicals tested. Very disappointing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Hill Country Pools Inc
Please excuse the delay in responding to your review. We are incredibly busy--working six days a week generating great overtime (which is paid at time and a half). Due to the expense of trucks, gas and insurance we go to areas in which we have established routes. My only suggestion is to round up your neighbors with pools and have them become customers, then we can service your area with the quality for which we are renowned. Thanks for checking Angie's List. It's always the best for great information. Sincerely, Surrenden Hill Angly Owner

Toni S.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Serviced our filter system. They did a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Thanks so much for your most kind and thoughtful review of our work. We encourage our customers to have filter maintenance at least once a year so it runs in optimum condition. We also commend you for your use of a diatomaceous filter. It is by far the better medium as opposed to sand or cartridge filters. Thanks again for your business. Repeat business has kept us running over 40 years. Surrenden Hill Angly Owner

Michael D.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: We have had them out to the house several times to take care of our pool when we are away. They are willing to do one-time pool cleaning jobs, which is a big help when we are out of town. They are not cheap but I think they are in the ballpark of other services in the area. The pool is always clean and the chemicals in good order when we get home, so we are happy with their work. Also, we had them come out when we first moved in and one of their technicians kindly took the time to teach us how to take care of our pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Hill Country Pools Inc
Many thanks for your taking the time to send a review. I apologize for the delay in replying, but I've been out of town graduating my granddaughter Mary Louisa who graduated in the top 10% of her class. She could hardly make it up the stairs to the stage for the weight of the many ribbons she was wearing to signify those honors. Thanks also for drawing attention to the fact we try to be most flexible in meeting a customer's needs. No we are not the cheapest in town nor will we ever be. I pay the highest wages, three bonuses yearly and multitudinous hours in training. Many hours are spent by senior members in quality control as the reason for our price structure. As my daddy always said "buy cheap-you get cheap'. I credit out longevity (over 40 years) to repeat business. You truly get what you pay for. Thanks again for taking the time to write a review. It's deeply appreciated. Surrenden Hill Angly Owner

Steven K.
05/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Tune up my filter and pump, including replacing fins and an o ring. Very fast and professional.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Wonderful! We LOVE hearing reviews and we are happy to know we are doing our best! We recommend that DE filters be cleaned once a year to extend the life of the grids. Your pool should be sparkling! Happy swimming this summer! Sincerely, Surrenden

Hilary H.
02/2014
5.0
pool cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Thank you for your "A" rating. We at Hill Country Pools never tire of a happy and satisfied customer. Thank you for taking the time to share your "A" rated experience. We truly appreciate your feedback. We look forward to working for you again soon. Thank you! Surrenden Hill Angly Hill Country Pools Owner/Operator

PJ P.
09/2012
5.0
pool cleaners
  + -1 more
unknown
Description of Work: We have used their service weekly for service years now they are efficient & give us quality service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Great and thank you!!! Always makes my day to see reviews like yours! We appreciate that you took the time to share with others your experience with HCP! Thank you for trusting HCP with the care of your pool! Sincerely, Surrenden Hill Angly Owner

Leah C.
08/2012
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I called Hill Country Pools to come out and look at a leak, fix the timer and look at a stain in the pool. The pool is about 12 years old. Marc got there exactly on time and said the stain was due to rebar to close to the surface and their wasn't much that could be done for it and told me what was needed to fix the leak and also said the timer needed to be repaired. He then went back to his office and got me an estimate. About a week later when the materials came in, came out and fixed the leak and replaced the timer. I was so impressed with their work and professionalism! I was so excited to have the timer working again so I didn't have to manually turn the pump off and on.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hill Country Pools Inc
Happy we could help you! Thank you for your business! We appreciate your review of our service. Sincerely, Surrenden Hill Angly Owner

Mary Lynn G.
08/2012
5.0
pool cleaners
  + -1 more
.
Description of Work: 2 times a month pool service. Always done on time and very well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hill Country Pools Inc
Thank you for taking time to write a review on HCP! We love to hear about happy customers and any comments to help us better serve you! Sincerely, Surrenden Hill Angly Owner

Kay W.
07/2012
5.0
pool cleaners
  + -1 more
Routine pool maintenance.
Description of Work: Pool service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

James B.
01/2012
5.0
pool cleaners
  + -1 more
It went perfectly.
Description of Work: Installed new spa heater, did perfect job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$287

Response from Hill Country Pools Inc
We are so happy to serve your needs! Thank you...we appreciate your business! Sincerely, Surrenden Hill Angly Owner

Barksdale E.
03/2009
5.0
pool cleaners
  + -1 more
The only reason I give the company a "B" for quality is the frequent rotation of service guys. I like to build a relationship with someone who's in my backyard frequently and often find that there's a new person cleaning the pool. I can imagine churn is high in this industry so I'm thankful that ALL of the staff have been courteous and professional.
Description of Work: Hill Country Pools performs weekly cleanings of my pool. They are responsive, polite and knowledgeable. I switched to them from another company after being disastisfied with ther service. But now I've used Hill Country Pools for about a year and will remain a loyal customer.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jeffrey S.
05/2008
3.0
pool cleaners
  + -1 more
They were very nice. They were time to do the job for me. They did not clean up when they were done working on the pool. They were rushing to fast.
Description of Work: They replaced the main pipe on the in-ground pool.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$1,200

JANE H.
06/2006
4.0
pool cleaners
  + -1 more
Hill Country Pools did a good job. It was a few days before they could get here but they were here on time on the day they scheduled to come. The workers were very nice and professional. I would recommend this company to others. The pool is working great now.
Description of Work: Hill Country Pools came to our home to replace the motor in our pool.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1
    • 2
    • 3(current)

Contact information

3720 Far West Blvd Suite 111, Austin, TX 78731

www.hcpsparkle.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service

FAQ

Hill Country Pools Inc is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: Closed

Hill Country Pools Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Hill Country Pools Inc does not offer free project estimates.
No, Hill Country Pools Inc does not offer eco-friendly accreditations.
No, Hill Country Pools Inc does not offer a senior discount.
Yes, Hill Country Pools Inc offers emergency services.
No, Hill Country Pools Inc does not offer warranties.
Hill Country Pools Inc offers the following services: We offer quality pool cleaning and chemical treatment. We also repair or replace pool equipment. Pool cleaning, pool repairs, water testing, stain removal, polaris repairs & pump repairs.
ask for details

Contact information

3720 Far West Blvd Suite 111, Austin, TX 78731

www.hcpsparkle.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed