Description of Work: Called them for a minor repair in laundry room. When I called back to confirm the appointment and left a message, I never heard back. I called again and left my number and the number of my tenant. He never called either of us back. Several days later, I got someone else to do it. If you don't want to do a small repair, just say so.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Jalane K.
06/2011
5.0
plumbing
 + -1 more
Henderson Plumbing has provided plumbing services for us for years. His quality of work is why we continue to use his services. His price is fair and comparable. He is friendly and arrives on time.
Description of Work: Henderson Plumbing fixed some leaking faucets we had in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Madeleine M.
03/2011
3.0
plumbing
 + -1 more
Dave showed up right on time despite my forgetting to turn my phone on to confirm. He got right to work but there the "professionalism" ended for me. His "clearing" of my stopped up sink consisted of unhooking the drain lifter (which I knew how to do myself) extracting a drain plug full of crud, hair and soap which he handed to ME to go clean (!!!!) and when I returned it he said, "I'm just going to leave your lifter disconnected so you can easily take this plug out and clean it." NOW the drain lifter completely doesn't work (it's unhooked!!) so if I want to drain my sink I have to pry the stopper out with my fingernails, and to fill the sink, shove it down with my fingers. Not very classy -- for $120!!!!! Of course I will reconnect it -- myself!!!! He tightened the faucet handles which took about 10 seconds, and the rest of the "job" took less than 5 minutes. For this "service" Mr. Henderson charged me $120 which included $90 for "an hour" (???) of labor PLUS $28 for a "service call" (shouldn't that have been included)? Plus (of course) sales tax. When I looked (I'm sure) totally shocked he said, "You're paying for my 30 years of expertise." I should have asked what he charged before he came over, of course. But I've never been charged so much for such a ridiculously small amount of work before, especially with a serious underlying issue, which again I explained was why I had called a pro -- I could have cleared the "clot" myself; I wanted a pro to check for anything more serious in the drain itself!! I explained this concern both when he arrived and in my initial voicemail. This plumber came highly recommended by a neighbor and good friend so that was another reason I trusted and didn't question him up front about price, assuming he would be fair and reasonable. Boy was that a huge mistake on my part. I'm very disappointed; I took a couple of days to cool off before writing this but I feel completely ripped off. I wanted him to check the drain with a snake to make sure there was no further blockage and do any other necessary tests but he ran the water for about one second and he said "the drain is fine." Sure hope so -- $120 dollars later, for something I did half the work on myself!! Given what he actually did, I feel he really stuck it to me to charge me that much.
Description of Work: I had a stopped up bathroom sink -- it was failing to drain. Because I had had a serious leak inside my wall before from rotting pipes, etc. which had caused major flooding, replacement of the floor, subfloor, etc. (all of which I explained), I wanted a real professional to look at it, inspect it thoroughly, snake it out, make sure the pipes were clear etc. and not rotting again. Also had 2 loose faucet handles. After some phone tag we agreed on a time.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$120
ANAND I.
04/2010
2.0
plumbing
 + -1 more
I had already called another plumber and knew what was wrong. I called Henderson to get a second estimate which I assumed was free. Instead he gave me an invoice of $120 for diagnosis!! Reasoning with him did not work. He insisted that his time was valuable and that he does not give free estimates. Which service professional does not give a free estimate - only an unprofessional one. I feel cheated.
Description of Work: Investigate the reason for low water pressure at our home
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$120
Sandy F.
02/2010
5.0
plumbing
 + -1 more
He is very professional and polite. He fixed everything that I asked and helped me get a replacement part which was under warranty.
Description of Work: replace bathtub fixtures, replace shower washer, fix outdoor water spicket which has never worked
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$128
Julie G.
04/2009
5.0
plumbing
 + -1 more
They were very responsive, showed up on time, and repaired the problem efficiently. I thought their price was very fair for the work performed.
Description of Work: They repaired a leaking shower that was causing problems, as it was on the second floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Thomas M.
10/2008
5.0
plumbing
 + -1 more
He is doing some minor work for me. The responsiveness would be better than A. Everything has been a positive experience to date.
Description of Work: They just started doing some work for us. He came out the day I called him.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris W.
07/2008
5.0
plumbing
 + -1 more
He is great. He actually shows up when he says he going to show up, he is very knowledgeable and helpful in helping make decisions. They have a fair price.
Description of Work: He's come by and removed the toilet, he is about to come back and install another toilet, a sink, and a bathroom.
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Service Categories
Plumbing
FAQ
Henderson Plumbing is currently rated 4.4 overall out of 5.
No, Henderson Plumbing does not offer free project estimates.
No, Henderson Plumbing does not offer eco-friendly accreditations.
No, Henderson Plumbing does not offer a senior discount.
No, Henderson Plumbing does not offer emergency services.