Grand Haven Homes LP

Description of Work: This was the last warrantied service

Description of Work: I've lived in a Grand Haven home for 5 years now and I simply do not like them. For a run-of-the-mill home builder they rank below average to me. | |Here are the main reasons why I cannot recommend them: |1. Two of the subcontractors that worked on our neighborhood (and probably many others) have gone out of business making warranty work very difficult (electrical, windows). In my mind, this is a sign of selecting inferior contractors where lowest price is all that matters. Imagine having to replace your windows 5 years later because they were poorly constructed. Not fun nor cheap. |2. Even though they build high energy efficiency homes, the ratings on the actual appliances are quite low (water heaters, AC/heating units, etc). This is obvious by the stickers on the appliances. |3. They use contractor-grade fixtures which means that things like exterior door handles weather poorly, bath fans wear out too soon, light fixtures are constantly popping bulbs, faucets leak and leave mineral deposits etc. Trust me, these are below grade quality materials to cut costs. When you go to their showroom, think poor quality from carpet to fixtures and make your decisions from that point of view no matter if you pick a "top" grade. |4. Even though we upgraded our carpet to quite a high level in the showroom, and put most of our "credit" into it, it's still contractor-grade carpet that is wearing out way too soon. I've learned that this is a trick of the trade to make you feel like you're getting good quality when in fact it's quality that is only available to homebuilders = lower than retail. Even though it felt good new, it's not dense enough to hold up well over time and wear. |5. We already have floor squeaks and plumbing knocks. The floor squeaks are expected but the plumbing knock was not. |6. My experience with office and field staff was well below average but since that's on a case-by-case basis it doesn't really help to elaborate on this much. Suffice it to say, it contributed to my overall dislike for this builder. | |This Grand Haven home is our 4th new home and 7th home we've lived in all together.

Description of Work: Grand Haven constructed a 2300 square foot 3 bedroom, 2 bath home for us in the Avalon subdivision of Pflugerville. . We had full choice in the selection of every aspect about the house (via their Design Center). It took 5 months to complete the home.