GLASS WELL SERVICE CO

Called at 10 AM and service arrived promptly at 1230. Found the contacter would not hold to keep well pump running, replaced the control box, checked the system, primed the booster pump, and checked the pressure tank. Very thorough and professional.

Glass was great. The guys who came out were quick and stayed in budget. I would use them again. My only critique would be communication with the office. It took forever to get the quote followed by a lack of notice on when the guys would show up. Fortunately for me, they were early. But had I been told that they were coming, I would have had my pump house ready for them. That said, the guys went above and beyond to take care of my wife and toddler and got us in water faster than the other companies that quoted us. I saw that they had a lower rating on Angie's list than the other guys, but they had a better BBB rating than the others, came highly recommended by people we know, and were cheaper than every other quote. They used less material than they quoted and I feel like they were honest with me in every part of the project. I'm glad I used them and I would hire them for any other well project that I do.

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This was the first time I used them. They were prompt. They did the job. They came in, did it and left. They did not fiddle around or anything. They were very professional.

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I had been told by our warranty company that the problem with our water was not the softener, but rather the filtration system. We do not have a filtration system. So we called Glass Well Service and our problem was solved. We live in an area where our well water has a high mineral content but since the replacement, everything seems to be working fine.

They did a good job and did what they said they would do. The driller they used was particularly good and informative. I would call them again.

Replaced well pump and extended well pipe to a greater depth.

We are buying a piece of property with a well not pumping. Called Glass Well Service and they sent out a very nice man. Kirkland was very informative and made good suggestions that helped us to understand our dilemma. Good experience .

It went well. They came out promply and had the work done in one day.

The first time they came out I sent them a key to the well shed and they repaired things while I was gone for a few months. They kept me completely advised of when they came out and what they did. The second time they arrived as scheduled and did the repairs promptly. I feel their charges were fair.

1/9/2012 UPDATE Thank you, Delton, for your response here on Angie's list. As a consumer, it is very challenging when we do our best to get good information. You can understand I'm sure the concerns and confusion that can arise from multiple water professionals noting without prompting the fiberglass tank being used for/with the chlorinator. i appreciate you taking the time to follow up and offering the option for tank removal and am sorry about your head injuries and hope you are healing well. Since my original post, Delton called my husband (his number is on record) and let him know the other uses of a sediment tank separate from for chlorination and gave him the name of the local fiberglass tank company (not sure if they were the manufacturer or what, but they know about the tanks) to call and ask questions. See the "Provider Response" for more details on the sediment tank potential uses. We had used Glass Well Services this past summer and had a good experience. This time we had a leak in a tank, the fiberglass sediment tank, which Glass replaced. When the replaced fiberglass tank did not fix the issue, they ran additional tests and gave us a quote for follow-up work on the pump and potentially pressure tank to resolve the issue. The techs explained the quote and potential worst-case repair scenarios. Delton had extenuating circumstances with a severe injury when I called to his office with follow up questions on the sediment tank, which may explain some of the interaction during that time. I do get the feeling he does take time to answer customer questions, plus the pricing is affordable.

Bought a house near Austin, TX, that had its own well. The water was gray and smelled like rotten eggs. When I had the inspection done on this property before I bought it the inspector said he thought the chlorinator was bad. Also there was a leaking filter between the well and the water softener. I had to leave town 3 days after I bought the house and wanted that well checked out and fixed before my return home about a month later. I contacted Glass Well Service and asked if they would take care of it while I was out of town. They called me back and said that was fine and explained that they would call me before they went out there and then call me again once they knew what was going on. I sent some keys to them and they looked at the well and gave me an; estimate on repairs. A few days later they installed the new chlorinator, filter, and pressure gauge. They also sent two water samples to a lab to test for bacterial contaminants. The cost was very close to the original estimate, and I'm very happy that I will not have to return to a house with such terrible water! They kept me advised every step of the way. I will call them for all my future well issues!

Everyone arrived on time and worked their butts off in 105 degree weather. I had a problem the first night with the booster pump due to a faulty existing valve in my pump house. I emailed Delton at 11:30 pm that night, had a reply back in 7 minutes, and they replaced the valve the next morning without charge.

Delton Glass answered my initial questions and provided an accurate estimate for a well in our back yard. A separate 30A 220V electrical feed for the pump was installed (not by Glass). Drilling was scheduled and performed with no complications. The two very large trucks involved just barely fit in the area - some tree trimming was required to get them down the driveway. Pump and piping was installed, and the well is producing very good water. Final price was a couple hundred dollars less than the estimate.

My experience with Glass Well Service Co. was fine. We communicated through emails. They knew the area a pretty well, so they were able to give me a quote without coming out to look at the property. They were very prompt in responding back to my emails, which was helpful. I will contact them in future if need arose.

They had to come out twice to make sure it wasn't a simple electrical problem. It wasn't. They showed me on their voltmeter that the electrical was good. Then they pulled about 250 feet of pipe and the pump wouldn't come out. Again, they showed me the problem. As they were pulling the pump, it was snagged sufficiently to make the truck lean with the force of the lifting pressure. By spending extra effort, twisting and cajoling the pump, they were finally able to get it out. Rather than just keep mum and make the money, the owner recommend I not try to change the pump (which was clearly defective with wires stretched to the breaking point). His reasoning was that if we stopped now, the bill would only be about $400, but if we tried to shove a new pump through the sticking point, there was a good chance we would lose the cost of the new labor, pipe fittings and pump, bringing the potential loss to me at about $3000. I found Mr. Glass to be trustworthy and quite smart about his business. He told me his family had owned this company through five generations, plenty of time to pass down a lot of hard-earned knowledge. Highly recommended, and I will be using Glass Well Service again, especially since they are also doing rainwater collection.

Good work; good service. Good customer service.