Dispute being handled by American Express. No response from Frys. Austin Frys refused certified letter. San Jose office of vice-president signed for certified letter but no response. At time I had work done there was a huge sign in the service dept. saying that they were certified to work on Apple computers. It has since been removed. I had the iMac repaired at Barton Creek Apple although I also purchased a service policy from Frys. I did not return it to Frys because I did not want them working on my computer again. The day I picked up the computer I returned it because the optical drive was not working. I was charged $56 to be told to buy an external drive. The technician was disinterested, bordering on rude. AMERICAN EXPRESS GOT A FULL REFUND FOR ME but I won't go back.
Description of Work: Inserted a hard drive not compatible with iMac. Left sensor cable dangling, not connected.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$275
David O.
05/2014
4.0
computer repair
+ -1 more
My experience with Fry's Electronics was okay. It took a long time. It took them a week. I was disappointed they couldn't fix my hard drive. But they were able to address the problem. They had the expertise to do everything.
Description of Work: They replaced my laptop's hard drive, reinstalled software and restored files from my corrupted hard drive.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
James S.
05/2012
4.0
computer repair
+ -1 more
They're fast at what they do. The price of their work is pretty good as well.
Description of Work: They did a memory upgrade on my computer.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pam K.
04/2012
5.0
computer sales
+ -1 more
Fry's provides good customer service and they are very knowledgeable. They offer reasonable prices.
Description of Work: I purchased an external hard drive from Fry's Electronics.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Bob R.
07/2009
4.0
appliance sales
+ -1 more
They did a very good job and the experience went well.
Description of Work: I purchased the home theatre system from them. They also setup the system and programmed the universal remote control.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$250
LEE C.
09/2007
5.0
computer sales
+ -1 more
Fry's was very helpful, advising me on what would be best for my needs. They were friendly and polite, but not pushy and I feel I got the best price for my money.
Description of Work: Fry's sold me a HP desktop computer and completely loaded the software for me, including the operating system.
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Service Categories
Computer Repair,
Computer Sales,
Appliance Sales and Installation,
Phone Service - Cellular
FAQ
Fry's Electronics is currently rated 3.8 overall out of 5.
Fry's Electronics accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Fry's Electronics does not offer free project estimates.
No, Fry's Electronics does not offer eco-friendly accreditations.
No, Fry's Electronics does not offer a senior discount.
No, Fry's Electronics does not offer emergency services.
No, Fry's Electronics does not offer warranties.
Fry's Electronics offers the following services: Sales of computers, computer components, cell phones, appliances & electronics.