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Fortress Lock, Safe, & Security

Locksmiths, Home Security Systems, Home Automation

About us

At Fortress Lock, Safe, & Security, protection is our passion. Locks, Security Cameras, Alarms, Safe & Vault... We do it all. The Fortress advantage is a holistic approach to home security services. From a residential rekey to a full on fortification of your residence, we have you covered. Our technicians have the hearts of servants, not sales people. Our attention to detail and concern for the customer is unparalleled. We guarantee your satisfaction from the moment we pick up the phone to the moment we leave your property protected. Call Fortress today and give yourself the peace of mind you've been looking for.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Fortress Security Innovations is involved in every aspect of automotive, residential, and commercial security. . Residential and services include: exterior door reinforcement, keyless entry, security camera systems, alarms, and safe installation. We install, rekey, or replace locks or hardware on anything that has a lock from front doors to garage doors. Commercial services include: Rekeys, masterkey systems, alarmed fire exit and emergency exit hardware, access cards, cameras, and alarms.

Services we don't offer

We do not offer alarm system monitoring. Alarm systems sold by Fortress are monitored by the world-renowned ADT monitoring system.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

15%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.016 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-16 of 16 reviews

Nancy S.
08/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: moved strike plate

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike P.
08/2015
5.0
home security systems, locksmith
  + 0 more
David did a great job. Showed up early and stayed until the work was done right. He's very personable, and spent the time and effort to diagnose our security system issue. Everything is fixed and working. Reasonable price for the job ... would highly recommend using them for your lock/security needs.
Description of Work: Rekeyed locks throughout house, made new keys and rewired security sensor on front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$311

Timothy R.
06/2015
5.0
home security systems, locksmith
  + 0 more
Fortress provided timely and valuable help in getting our alarm system replaced/working after we moved into our new home. Service was professional and complete. Even got advice on some confusing wiring left behind in our OnQ panel. Definitely somebody we will keep in mind for future home security and connectivity jobs.
Description of Work: Replaced all of our alarm pads and checked operability of full security system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Richard H.
06/2015
5.0
locksmith
  + -1 more
It went very well, David arrived when he promised, was personable. It was a difficult repair and he completed it in about an hour, he cleaned up after completion, and we felt the charge was reasonable.
Description of Work: He removed a jammed latch that he had to cut out. replaced the broken part so the lock functions properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$103

Pamela L.
04/2015
5.0
locksmith
  + -1 more
Davis was terrific! I would recommend to friends and family.
Description of Work: David, the technician was prompt, cheerful and very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Wendy H.
04/2015
5.0
locksmith
  + -1 more
Arrived within the time frame specified, let us know the price and materials he would use before he arrived, and completed work in a timely fashion. Very knowledgeable. We would definitely used this company again when needed. One lock was over looked when rekeying was done. We called him about it as soon as we noticed and he came right back the same day and completed the work with no complaints. Awesome!
Description of Work: Replace front door handle and deadbolt and rekeyed all locks to open with same key.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$379

Jim H.
01/2015
5.0
locksmith
  + -1 more
Came on the day I called and arrived on time. Very professional work. Knowledgeable. Would recommend to a friend.
Description of Work: Opened safe and hauled away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$310

Briana G.
01/2015
5.0
locksmith
  + -1 more
Ben J. came over New Year's Day to install outdoor cameras for us. When he arrived he took the time to walk the property with me and ask what my main concerns were. After listening to my needs he laid out a plan to address them and made recommendations without being aggressive about sales. The layout of my house presented several obstacles causing the install to take longer but he worked very diligently to complete the job without taking any breaks. Ben was professional, efficient, and courteous. I would highly recommend the company and Ben specifically for this type of service. I will be using the company again because of the great service and quality work.
Description of Work: Install outdoor security cameras

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$616

Andrew W.
06/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: Fitted a lock

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gary L.
08/2013
5.0
locksmith
  + -1 more
It was great, I contacted Fortress through their website. I had a call from John who left a voicemail. When I returned his call on Monday he gave me his pricing and and said he could try and fit me in that afternoon. I wanted a key pad installed on the door so the kids would not have to carry keys with them. There are many key pads available with different reviews. John made a recommendation for the one he uses. He called like he said he would and said he could be at my house in 20 minutes. He worked very quickly and is friendly. He did not have an additional lock that I wanted so he left and came back with it. Highly recommend Fortress for any of your locksmith needs.
Description of Work: John with Fortress re-keyed locks on 3 doors. Installed a new key-less entry system on our front door and installed key-less dead bolt on front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

B H.
05/2013
5.0
locksmith
  + -1 more
WONDERFUL! THEY are on call at all times and VERY responsive. If he tells you a time he can be there HE WILL BE THERE! Lots of other companies say they will show up and never arrive. NOT FORTRESS! THEY ARE AWESOME THANK YOU SO MUCH FOR ALL YOUR HELP!
Description of Work: I had fortress open a gun safe when the handle broke off. He also re-keyed a house for me in full

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Molly S.
04/2013
5.0
locksmith
  + -1 more
unknown
Description of Work: When my front door latch broke, I contacted Jon at Fortress. He came out the same day to check it out. He arrived on time and was professional and friendly. He had to special order the parts to replace the innards of my doorknob / latch , which he said could take 1-3 weeks to receive. I didn't hear back from home for a couple weeks and then a Fortress business card showed up at my front door. I called back and learned that Jon had lost my phone number but had the parts to fix my door. He was able to come over the next day and complete the work. He charged $60 for the initial visit and $145 for the final repair, which was a bit pricey but I have a premium brand door handle, so it is probably a market rate. I would use Fortress again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sandra H.
02/2013
5.0
locksmith
  + -1 more
I called to request the service that afternoon and they were able to take care of it the same day. Everyone I spoke to on the phone was very nice and polite. David came and performed the work was extremely nice helpful knowledgable and more than willing to answer all of my questions about safes and security in general. Very professional and friendly and trustworthy. The price seemed kind of high for 5 minutes of work to bolt down a safe but they told me the rates ahead of time and I felt it was worth it to me to have a security professional come to my home rather than just some random person. If I have other needs in the future I will not hesitate to use them again.
Description of Work: Bolting down of a floor safe

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

grace G.
12/2012
5.0
locksmith
  + -1 more
knows his business, friendly, personable, responsive, gave me useful lock education cleaned up after self gave useful security advice gave advice on other difficult lock option challenge I was very pleased and would highly recommend Jon to anyone
Description of Work: 3 deadbolts on entry doors..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Daniele B.
09/2012
5.0
locksmith, home security systems, home automation
  + 1 more
We wanted Camera's installed around our house so that we could monitor our yard after being creped out by someone shining a flashlight in our windows int he middle of the night. The team came out and gave us a qoute which was about what we expected, then installed the DVR to record the Videos, calibrated and aimed the Camera's and sat with us until night to make sure that the night vision was working perfectly. Anyone who wants Closed Circuit monitoring of their house would look this company up. I talked to Robert (the owner) twice while we had bids out. He was very honest and upfront about everything they could and would do. Prices are about the same as the market. The Professionalism and expertise of the field Engineers is what set them apart. We are already thinking of expanding our system to get 2 more camera's and will be Using Fortress to do it.
Description of Work: Closed Circuit Camera's installed at our house. 6 Camera's with UV and Low light. 360 degree monitoring of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$2,900

Robert S.
01/2012
5.0
locksmith
  + -1 more
Jon was very responsive; even willing to come out the same night I called him. The lock was not able to be manipulated so it had to be drilled. The hole was filled, the new lock covers all of the work and it now functions perfectly. We even upgraded it to an electronic type lock. It took him a few hours to complete the work and yet the service charge remained the same price.
Description of Work: I needed him to crack my safe which was malfunctioning and replace the lock.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    14213 Running Deer Trail, Austin, TX 78734

    http://www.FortressLockAndSecurity.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths,
    Home Security Systems,
    Home Automation

    FAQ

    Fortress Lock, Safe, & Security is currently rated 5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Fortress Lock, Safe, & Security accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Fortress Lock, Safe, & Security offers free project estimates.
    No, Fortress Lock, Safe, & Security does not offer eco-friendly accreditations.
    No, Fortress Lock, Safe, & Security does not offer a senior discount.
    Yes, Fortress Lock, Safe, & Security offers emergency services.
    Yes, Fortress Lock, Safe, & Security offers warranties.
    Fortress Lock, Safe, & Security offers the following services: Fortress Security Innovations is involved in every aspect of automotive, residential, and commercial security. . Residential and services include: exterior door reinforcement, keyless entry, security camera systems, alarms, and safe installation. We install, rekey, or replace locks or hardware on anything that has a lock from front doors to garage doors. Commercial services include: Rekeys, masterkey systems, alarmed fire exit and emergency exit hardware, access cards, cameras, and alarms.
    We do not offer alarm system monitoring. Alarm systems sold by Fortress are monitored by the world-renowned ADT monitoring system.

    Contact information

    14213 Running Deer Trail, Austin, TX 78734

    http://www.FortressLockAndSecurity.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day